Tim G.

After 4 tries, I am finally giving up on Kroger. I use their website because nobody in the store seems to be able to get their own coupons and sale items correct, only to find out that their website is even worse. They overcharged me 4 times in a row, that can't be a coincidence. They eventually made it right until the 4th order, but I had to spend hours getting them the information they needed to make things right. On my most recent order, they overcharged me for the items AND overcharged that amount again on my credit card. So they overcharged me twice on that one and instead of making it "right" again, they are saying they did not make a mistake. Ridiculous waste of time, because almost everything there is priced high unless it is on sale or has a digital coupon. So instead of spending hours of my time explaining their screw ups to them, I am choosing to just not shop there again.

I got into a small argument with a podcaster Chris Mos of MMA_HOLES on Youtube. He constantly solicits (begs) for money and is very very unprofessional during his podcast while claiming to have the best podcast on Youtube. I decided to tune in elsewhere because it was appalling, but before I did, I mentioned in a chat text that there were several others doing the same show at the same time and didn't talk with their mouth full of food, use vulgar language for no reason and beg for money constantly (the others actually donate money to charities). I left and started watching the same type of podcast with a different and better host (Jens Pulver). While I was watching the other show, I noticed I had several notifications with messages written to me. I checked them out, only to find that Chris Mos, instead of just reading and ignoring my comment, decided to read it out loud and then say he wanted someone to "whack" me. Yes, I said that correctly, he put a hit out on me. I went back and watched his show to find out what was going on and he indeed asked for his fans to whack me twice. I reported it 3 times to Youtube and they still have done absolutely NOTHING. They could have at least removed the podcast until they sorted it out. It has been over a week and still no response while I have people saying they are going to whack me Soprano style. Ridiculous.

***BEWARE*** After a year of continual missed service, billing increases without notification and very rude and ignorant customer service, I had to just have my service shut off and went with another company. I talked with everyone from the local representative to corporate headquarters and they are ALL equally as ignorant and no help. I went above and beyond, turning them into the BBB and then they at least contacted me, but did nothing except raise my bill again. YOU LITERALLY HAVE TO CHECK EVERY BILL BECAUSE THEY CONTINUALLY GO AGAINST THEIR OWN CONTRACT AND INCREASE LOCKED IN RATES, (I was locked in at a $60 per quarter rate and service was missed at least 1 week per month if not 2, see photo of actual). And... they don't give refunds for missed service. If you can get a hold of them they will tell you that they will just get the trash the following week, but not refund you at all. THIS PLACE DESERVES A CLASS ACTION LAWSUIT!

TERRIBLE CUSTOMER SERVICE! I bought a night stand from there. While building it I noticed 2 cracked load bearing boards, which I glued and clamped and all the holes needed drilled out because they were not deep enough and would have cracked the boards installing the screws. There was also a repair that had been done to the front face using putty and sand paper, but wasn't re-stained so I had to touch that up. I also had to put in supports on the bottom shelf because there was none per design and would have sagged as soon as I put weight on it. I contacted customer service for a partial refund for my extra work on the stand and to save them return shipping fees. Their only options were to return the stand for a new one, but they were completely out of stock until for 3 months or return the stand for a refund. I made the stand usable after hours of building and fixing it so did not want to return it at all, just a discount of 10% or 20% or something. They refuse to answer me. So now I have to disassemble it and return it, which costs them much more in shipping than a discount. Then I have to wait for a refund and then purchase from someone else. Terrible customer service and a terrible experience!

I would rate UPS as the best consistent shipping company. Packages always arrive when stated and the drivers are always friendly and courteous. The only reason I am giving them 4 stars instead of 5 is because on rare occasions the boxes will be damaged. I have not had them damaged enough to hurt the contents yet, but I am sure it will eventually happen.

I would have given them 0 stars instead of 1 if I could. The only good is my regular delivery lady is very nice and courteous. Now the ugly, I have had so many problems with shipping times and service it is ridiculous. Standard deliveries with my regular driver seem to be hit and miss, but when I receive items with a day or two service there is almost always an issue, never on time and the other drivers are rude and ignorant. I have watched them literally throw my packages like a bail of hay up my steps to my door damaging the contents. There was another guy who kept wedging the packages in front of my door so I could not get out of my house. I got a hold of customer service about it since it took me over 10 minutes to get out of my door and I had to damage the package and contents to open the door. If there was a fire in my house I could have literally been killed because of this jerk. Customer service told me oh well, and that I needed to take it up with the company I purchased from. That makes no sense at all and was a total loss to me of over $50. Nothing was ever said to any of the drivers. I have tried to get in touch with customer service at least 12 times in the past year and was only successful talking to someone once and they told me what I stated previously, that it wasn't their problem, but was. I get orders from different delivery companies at least 4 times a week so let me tell you through experience, DO NOT TO USE FEDEX, if there is any other option for you.

I ordered from this company because its website insinuates it has a base company in the United States. IT DOES NOT. A month and a half later and still haven't shipped my items. I tried to contact them to just get a refund and I keep getting auto replies with absolutely no help at all. So ORDER AT YOR OWN RISK!

I placed a fairly large order online. I was able to use 2 promo codes even though I purchased sale items and also got free shipping. I ended up saving almost 75% on my total order AND had it delivered to my house for free. Everything was packaged well and received in a very timely manor of less than a week.

Placed an order for items that were "in stock". Got an email days later stating the items were not in stock and delivery would be delayed. I questioned how delayed the order would be 3 weeks later and was informed they no longer carried the item. They then asked me if I wanted a refund. Really? Con artists and I would not recommend this company to anyone, especially businesses.