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Claim Your BusinessKroger has a rating of 1.34 stars from 339 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kroger most frequently mention customer service, self checkout, and next day problems. Kroger ranks 86th among Recipe sites.
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1 AM Dixie Highway (Official) Doreen Brightwell. 1h Shout out to Theresa and Deborah at the Shively Kroger to Night. Theresa was the cashier and Deborah was the Bagger. They were the ONLY lane open and it was backed Up. There were four other employees standing around Talking doing absolutely nothing! Theresa told me it was Her day off, but she came in to help out. It's good Employees like these two ladies that will finally get tired of Doing the work for others and quit to go somewhere else Where they are valued. Do better Kroger!
Kroger's online shopping is the worst experience. They have people answering the phone with attitude and just keep hanging up and put you back in the queue without letting you know. I have called four times and the issue still has not been solved. I am forced to file a chargeback on my credit card because their so-called customer connect has failed me on all levels. What protocol do you have in place if your so calls are being monitored? Disgraceful ZERO stars from me
Ordered some overnight groceries from Kroger.com. The guys show up but when I don't answer the door they just take my order and leave. No one tells me they need to see ID for some reason. Huh? What the hell for? No one else does. They just take a pic of the deliver and leave. I'll never use them again. What a crap operation. At least TELL people you need to have someone present if that is your policy.
Kroger's online shopping is the worst experience. They have people answering the phone with attitude and just keep hanging up and put you back in the queue without letting you know. I have called four times and the issue still has not been solved. I am forced to file a chargeback on my credit card because their so-called customer connect has failed me on all levels. What protocol do you have in place if your so calls are being monitored? Disgraceful
ZERO stars from me
I tried to get cash back for $370 at customer service. They declined my card even though the money was in my account. They took the money anyway. They refused to give it back. I called my bank and they said that the money was already posted and Kroger should issue a refund and because they refused to do so that it was considered fraud and deactivated my card. I am about to file fraud charges. That was my rent money. They're going to get me evicted.
Waited 3 hours past delivery time them driver showed up sat for 10 minutes with van running and drove off
I called they told me van trouble so cancelled order after watching them drive away they cancelled order them held charges. Lied saying van broke down but sat running in front of building and watch them drive away cant reorder or go somewhere else because holding charges.
Buyer beware lied and kept charges until they decided to release well after they camcelled order. Supervisor dishonest then said nothing they can do.
Tip for consumers:
Held charges after they cancelled saying van broke down even though was running and drove away from in front of my house.
Products used:
Delivery that showed up left and lied saying van broke down after parked in front of house for 10 minutes.
You all think that the consumers are stupid. You go buy two 12 packs. Get two free but each pack is $9.99. That's $20 for two of them. You're paying for the whole for every f****** pack so you guys ain't saving. Nobody y'all need to stop with this. Trying to say you're saving people. You ain't saving nobody nothing. Kroger's is a big ripoff that's why I don't go there. Rip off
Tip for consumers:
You need to stop lying to the consumers because buying two pop and getting two pop. You're painful all the pop. You know we're not f****** stupid
Products used:
I got none because your prices are f***** up
You have already taken my time on the chat for over an hour... problem is not solved. Need I say more. Where are the negative stars I can choose for a review?. You do not value you members ot their time. Switching to Safeway even though they are more expensive.
Kroger collects your personal and financial data at check out. On my last shopping trip, I swiped one form of payment at checkout but the Kroger scanner "selected" a different credit card that was still in my wallet for payment. Despite multiple denials from Customer Service, an assistant manager finally admitted this was "a fluke" and refunded my money. I don't know about you but I keep insurance and banking cards in my wallet, too. Who really knows how much personal information Kroger collects from you when you check out? Hollywood Market is right across the street.
So I spend about $400 or more per month at Kroger on Summer Avenue. Today I decided since the cashier was not busy, I would get in line and let somebody else pack my groceries. I get in line, unload my grocery cart and wait for the conversation at the end of the line to get finished. No acknowledgement that I exist, no hello, no customer service. I left the cart and the groceries and will no longer be shopping at this store (5 minutes away from home)...if they can't check their prejudice at the door they can check my groceries back to the shelf. Sick of this ***t
Tip for consumers:
no receipt because I left my purchases there because the customer service just is not worth buying into.
Every time it will state delivered when it's not, then tell you it will be late.has happened the last 6 times. Then didn't get alot of the items you ask for. Absolutely terrible
Groceries were to arrive between 5 & 8 pm. Got here at midnight with only a third of the items I ordered. Yet original charge is still pending 🙄
I love shopping at Kroger but occasionally I need to have groceries delivered.
Consistently the people who are contracted to shop for & deliver my groceries are the rudest, most disrespectful, unintelligent & inept people that I do business with.
Today the delivery driver pulled up to my house with her radio playing so loud it rattled my whole house. She was talking loudly & cursing into her phone the entire time. Then she knocks on my door to tell me she didn't scan the big bag of dog food she delivered. I could barely understand what she was saying only 4 feet away from her because of how loud the music was.
I looked at my receipt later & found it had been paid for. But several things on the receipt were not delivered. Every single time I resort to using this delivery service I have a similarly poor experience. There's only cream corn, no whole kernel, they dont have any folgers coffee, they don't have any hamburger. If you don't help my unload this, I'm canceling your order. Ridiculous things. Every single time. There should be some immediate review of the experience & low scoring shoppers shouldn't be allowed to continue to do business at Kroger. It's angering & I'm a fairly easy going person. I purchase from Kroger every weekend for over 20 years, never even considering shopping somewhere else, but these continuous delivery attitude/aptitude issues are making me rethink my loyalt decision. I think most people who hire shoppers are probably not able to shop for themselves for health reasons. I'd hate thinking about how they would treat a frail elderly person who has no other choice but to use this service & feels helpless when they have to deal with this type of poor customer service. Your delivery service a broken system Kroger & in no way reflects the service I received when i shop at your stores in person. Please fix this!
Tip for consumers:
This review is based on delivery services in the La Porte Tx area
Is our own country SO INCAPABLE of canning our OWN FRUITS? Apparently, YES! More and more basic FOODS I'm buying, I'm seeing "MADE in CHINA" on the label!
And if it's not Made in China, it says ON nearly *EVERY* label, "CONTAINS A BIOENGINEERED FOOD INGREDIENT".
We're getting our FILTHY GAS from Iran and Venezuela, and our foods from COMMUNIST COUNTRIES, with ingredients formulated with CHEMICALS BY GATES AND MONSANTO! Way to Go America!
Frankenfood at it's Finest.
Phone and chat customer service is practically impossible. A wait of a minimum of 20 minutes to get a Chat or phone real live person. BOT is a poor excuse for customer service, as in near impossible. Every day one of the site's features is down, today being the delivery feature. "ooops, we're sorry" whatever is down and "try again later." "Later" could be days. The "new and improved" is a bad joke. More like, "same-o, same-o website problems". I'm done with kroger.com.
I signed up with high hopes and placed my order for next day delivery. I got a call stating due to driver truck issues my order would be cancelled, not postponed...cancelled. Very little regard for customer service. Since this is how they handle business, I in turn handled it the same way by cancelling my trial membership. First order, bad experience, no thank you!
Products used:
None
I placed an order for a 150.00 gift card on December 14,2023. It was
A Christmas gift for my elderly in-laws, which is why I ordered a
Plastic card to be delivered to their home rather than a digital gift
Card. It was understood that the gift could take 5-10 days to be
Delivered and under the strains of holiday deliveries, I was hopeful
But understood if the card didn't make it before Christmas.
Three weeks after placing the order, the card still was not delivered
To Ohio and I called for an update. The automated system told me the
Card had been shipped that exact date (12/29/23) and could take 5-10
Business days. I was extremely upset but, again, with the holidays,
I was understanding. Another two weeks went by and on January 5,
2024, I called again. The automated system told me again that the
Card was shipped on that exact date (1/5/24) and could take 5-10 days,
Which was ridiculous and obviously NOT good information. This was now
Four weeks after ordering the card and I was now furious at the way
Your company does business. I called and was able to speak to
Customer service who basically told me they could not track the
Delivery and kept repeating it could take up to 5-10 business days to
Arrive.
Nobody, not even the supervisor I finally got to speak to could
Explain your process, the reason for the delay, or give me a
Definitive answer to when the card would be delivered, where it was
Coming from, why it was taking so long, etc. I cancelled the order and
Asked for a full refund (Case #CS *******), but that is not what I
Wanted. I wanted to give my in-laws a gift they could use and would
Appreciate and they got nothing. I have no idea if I will even get a
Response to this message (I'm not expecting to), but you should know
How poorly your system works. I could not be more disappointed and
Will share this experience with everyone I know to save them the
Aggravation I faced.
Products used:
Nothing from Kroger.
Dole largest recall of fruit vegetables April 2023 was on shelves have 3of each and packages and receipt your customer service could of cared less at expired food green meat you tried to pawn off to hardworking families.Customer Service and managers you get a zero 0 you could of cared less hours on hold but couldn't even get the name of lame manager
Tip for consumers:
Poor management greedy CEO
Products used:
None chicken juice was all over the bag chicken was expired green brown
I used a 20 off of 125 coupon. They happened to be out of two things causing my total to be 123.50 instead of 127.xx (was supposed to be 107.83 after the coupon). They took my $20 coupon back and OVERDREW MY ACCOUNT. Even greedy a** Instacart and doordash let you keep the coupon savings! Will NEVER use kroger delivery again.
Canceled my boost membership, and I'll never look back! Money hungry jerks.
Products used:
Groceries
King Soopers doesn't accept snap benefits if the benefits are on the cash side of the card and not the food side. That's $#*!ed! You are and continue to be a worthless pile of $#*!.
Tip for consumers:
That you're to stupid to allow snap benefits on the cash side of the card when ordering on line. You have to physically go to the store to use the cash side of the card. Kroger is basically a bunch of incompetent $#*!s!
Products used:
None. You're to stupid to accept snap benefits from the cash side of the card.
I went to Kroger in Alcoa, Tennessee, ealier today and as usual, all of their employees are pushing carts around store personal shopping for online buyers. This leaves multiple self checkout options and only two full service lanes open with lines backed up on a busy Saturday. The do not have the staff to bag your groceries so after paying for your groceries, you are expected to bag them. I have found this to be the standard rule and not the exception as I bag mybgroceries every time I shop there. I like the online service, but hire enough staff to do thst and don't pull them from front line positions. My cart was full and way too much for self checkout. Kroger customer service is non existent anymore. I miss the old days when you shopped, they had several lanes open and they bagged your groceries for you.
This is the second time Kroger delivery is late more than 3 hours late...and I still have receive my groceries...I will be using Walmart for now on.Kroger won't get any money from me anymore..
I had a delivery scheduled Wed Jan 17th between 8:00 and 9:00 a.m. I work nights so I really needed this completed by 9:00 a.m. so I could go to sleep. Well it got to be almost 9:30 a.m. and no show no call. So I had to call and find out where they were, only to be told that there had been a delay and they would be by "sometime during the day", could not give me an estimate. I was livid, told them that would not work for me and canceled it. That was just terrible not giving me a notice this was not supposed to be a flexible time! Perhaps they need to have one that is a flex time, cuz that was NOT what I wanted. At least I am getting a refund and I had to complain enough to get a $20 store credit.
Tip for consumers:
Was very disappointed. I have usually had good experience with Kroger, this was a first. I think the quality has really gone down, I will probably not use them again.
First off I don't appreciate agents ending the chat as soon as I tell them what's wrong. Also not answering calls is unprofessional and shady unexcusable behavior
I tried 4 times because I got a billing error for my card and was told you guys couldn't process my speedway egift card. But you guys charged me and now I'm down $80 and didn't receive a card I only want one $20 speedway card and instead I got no card and lost $80 to you guys that money needs to be refunded immediately.
Products used:
Tried to purchase Egift card
I live 3 blocks away
After 40 years they finally marked the parking so a normal car can fit in the spaces
But they give tickets without warning
I will NEVER be back again
I'll drive to the free parking no matter how far
Yes and the homeless guy giving out the tickets doesn't look like anyone who should be in the neighborhood but he's really waiting there for you to step away so he can write you up before you have a chance to pay
The change in recipe for your fried chicken is horrible. I always recommend it but now you charge more for horrible ingredients.
We will still shop at Kroger but will never buy your cooked chicken again!
The manager at Kroger in Southfield Michigan is stealing money from the company! His name is Andrew. The worse store manager u will ever meet! Im trying to get in contact with corporate as we speak. An i went threw you scan an didn't get my cash back i was suppose to get an its been over a month. Im not letting this go he will pay. Kroger is a horrible company an im going to make sure people know this. The worst place to shop an upper management steals from customers an the company
Tip for consumers:
Please do not shop at krogers
Products used:
None this place is horrible
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