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Kroger
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website thubmnail of Kroger
kroger.com
Georgia
3 reviews
1 helpful vote
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Their website has everything you need shop online for pickup or just make a grocery list for in-store shopping. There is always a great range of digital coupons & member savings. Some are tailored to your purchases so it's worth getting their membership. The chain has really expanded its community outreach during the social restrictions. Kroger has added employees to meet health guidelines and adjusted to the wide changes in how people shop. My Kroger is in North Augusta, SC and it is awesome!

Date of experience: April 17, 2020
Michigan
1 review
7 helpful votes
Follow Taisha T.
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Poor customer service! Offers many options such as no substitutions and substitute items anyhow, as well as cancel orders and still somehow pay and receive the order. Refund orders take 30 days to process; however within a minute of placing an order an estimated amount (more than enough) is charged to your method of payment. No thank you. I am not even a Walmart fan but their Delivery Service is Top Tier… Highly Unsatisfied!

Date of experience: August 8, 2023
Ohio
1 review
2 helpful votes
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Kroger's worst store ever
November 20, 2021

Is their food vegetables as dried up it's coming from other countries overpriced And at cash register store wants to steal your change say there's no change to get back but they had no problem stealing millions of dollars each day it's each day from stores all the way across the country what's wrong with this communism don't you go to pharmacy terrible terrible

Date of experience: November 20, 2021
Texas
1 review
2 helpful votes
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I received a letter from them 3 years ago still I can't even get in to change my email which got compromised right there. I can't make a new account. The site just keeps on telling me, we have problems come back another time and similar stories. Seriously? When is gonna be fixed and never mind is not safe to be used. Thousands received the same letter I received so all of their information got kaput.

Date of experience: April 6, 2023
Virginia
2 reviews
4 helpful votes
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Returned "fresh fish" twice. Now buying from competitors. Other customers that I talked to have had the same problem. Is the seafood section being inspected? I think they wash old fish and hope the customer will cook it before it starts to smell. The people are not very friendly either. If I could, Kroger would get a negative for their seafood section. The rest of the store is a 4 out of 5 although a little pricey.

Date of experience: March 23, 2023
Georgia
1 review
1 helpful vote
Follow M B.
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It's disgusting your techs won't take time to help customers in the pharmacy. The pharmacists are amazing but your techs have turned me off from all rx being filled at the Everson Point store or any Kroger forever more? Twice they said I didn't have coverage. Funny how another drug store located my rx coverage in a few minutes.

Date of experience: January 27, 2023
Texas
1 review
0 helpful votes
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I asked an employee where something was and he told me " I don't know where everything in this store is. I have been shopping here long enough to know be has worked I here for a long while. I can not wait until HEB come into the Moseley bc their customer service is above all. Work on ur customer service or you won't last.

Date of experience: April 2, 2023
Texas
5 reviews
5 helpful votes
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This store never ceases to disappoint. Ordered pickup tonight and set there waiting. Several others pulled up and they immediately brought out their orders. Apparently they we "friends". I told the worthless employee just to put my order in the dumpster. Manager no where to be seen as usual. The sooner they close this nightmare permanently the better.

Date of experience: February 21, 2023
Florida
1 review
1 helpful vote
Follow Jody B.
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I had a delivery in December. Approximately 1/4 of my order was substituted for lesser amount, two items not available, and one item I just didn't receive - no reason why. I was over charged by almost $20 and customer service gives me store credit! I have been going back and forth with them for almost 2 months. Nothing has been resolved. HORRIBLE customer service!

Date of experience: February 4, 2022
North Carolina
1 review
1 helpful vote
Follow P S.
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Employees actually scowl at customers. They could care less about helping at all. Cashier bagged groceries and left them on the counter. No help at all! I asked a simple question and just got an angry stare! No manager on site. Is this attitude because they are unionized? Awful. I will only go to Publix from now on.

Date of experience: August 21, 2022
Illinois
2 reviews
0 helpful votes
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Great Pharmacy Service
December 23, 2023

I really don't understand what all the fuss is about when I read negative reviews. Some are simply ridiculous! How can the pharmacist or techs have the meds ready if they haven't received them? Really? An old adage that I think applies, you can't please some people...EVER!

Date of experience: December 21, 2023
Massachusetts
1 review
0 helpful votes
Follow Nicole M.
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I worked at the Kroger in Carmel ******* N Michigan Rd. Let's just say I would not recommend anyone as far as adult, & teenagers in school or college. Find a job where it's going too get you too your career path. Kroger is not a good job. Pay is horrible ( they're so behind on there pay rate it's ridiculous). When I worked there I learned a lot from the pickup department but the manager was rude communication terrible. Cut my hours from 30-40 hours a week, too 15-20. They were even cutting college kids hours too. I can't live off of that, when I explained to the store manager Christopher but it was always excuses. That I refuse too tolerate. If any one does work here just if I were you have it as a 2 income cause working here is not worth it. You will be disappointed. The crazy thing is when I put my 2 weeks notice in that's when they wanted too give me my hours. I said too late now I've moved on from you guys.

Date of experience: August 16, 2022
Florida
1 review
7 helpful votes
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Fraud
May 28, 2023

Do not buy anything online from Kroger. I purchased $427 worth of merchandise on 2/27/23 and returned them immediately on their fedex labels and have been promised over and over again that I would get my refund in 3-5 days. As of today 5/28/23 I still have not gotten and refund and am still fighting. Such a shame how they let them stay in business with this poor customer service. I wish I saw the reviews before I made the purchase. Buyers Beware!

Date of experience: May 28, 2023
California
4 reviews
6 helpful votes
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Purchased a bag of several small boxes of raisins in February 2015. Ate about 3 boxes one night, the next day on our way to the zoo we opened one more of the boxes in the bag, poured it into my hand... full of maggots! Reported to Frys Foods (Kroger)... nothing. They keep pushing it off on someone else who again, does nothing! Bottom line... if you want a store who stands behind corporate ethics, this is not the place to patronize!

Date of experience: September 13, 2015
Texas
3 reviews
0 helpful votes
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Great savings
January 6, 2022

They have great savings, I never see these likes of savings at some of the others stores. Their all is also one of my favorites because you can do some much one their to save even more. Its pretty simple you just add and then shop plus you get fuel points as well.

Date of experience: January 5, 2022
New York
1 review
2 helpful votes
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The manager at Kroger in Southfield Michigan is stealing money from the company! His name is Andrew. The worse store manager u will ever meet! Im trying to get in contact with corporate as we speak. An i went threw you scan an didn't get my cash back i was suppose to get an its been over a month. Im not letting this go he will pay. Kroger is a horrible company an im going to make sure people know this. The worst place to shop an upper management steals from customers an the company

Date of experience: October 14, 2023
Wisconsin
1 review
6 helpful votes
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Unfair Business Practices! Updated App which eliminates users. Can't upload coupons in store while shopping ( confirmed by in store customer service desk). Program cliches while checking out no way of getting the savings I choose to shop at the store. I'll pay higher $ at a store with fair business practices! Good bye Kroger… I'm spreading the word of my experiences!

Date of experience: July 21, 2023
Texas
2 reviews
3 helpful votes
Follow Maan H.
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I had a very bad experience today and I will not buy at Kroger anywhere as a result.
One of the employees was very disrespectful in her communications on a matter of no importance.
I spoke to the manager Dan, and it did not seem that he cared.
Sorry Kroger shareholders, you just lost my business for good.

Date of experience: June 17, 2023
Ohio
1 review
3 helpful votes
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Delivery
February 18, 2024

Only 1 star because 0 isnt an option. The 3rd time i ordered kroger delivery in sandusky, and yet its the 3rd time they have to fulfill their end. Put in an order at 1 pm. Yet no food. Said delivery at 5 pm. When i call because they dont reach out its pushed back to 10 pm. Ghen 10 minutes later estimate delivery is 1130 pm. When they close at 10. Will claim they have no shopper. THEN STOP TAKING ONLINE ORDERS! What a joke. Best part is now i have no food and no money. They can take the money out right away but takes 3 to 5 days to refund. Im done with this KROGER.

Date of experience: February 18, 2024
California
1 review
8 helpful votes
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Cheating customers
June 5, 2021

I just shopped there yesterday and they had a sale on banquet baked chicken dinners. The sale was 4 dinners for $10.
I thought that was bad but I decided to try it. The self checkout charged me $2.79 for each dinner instead of the so called sale price. 4 dinners were supposed to be $10. Go figure. 2.79 ×4 does not equal 10 bucks. It goes over 10 bucks. Going to a different store that I can trust. No more Kroger if I can help it.

Date of experience: June 5, 2021

Overview

Kroger has a rating of 1.3 stars from 348 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kroger most frequently mention customer service, self checkout and many times. Kroger ranks 87th among Recipe sites.

service
189
value
178
shipping
96
returns
105
quality
155