Kroger

I signed up with high hopes and placed my order for next day delivery. I got a call stating due to driver truck issues my order would be cancelled, not postponed...cancelled. Very little regard for customer service. Since this is how they handle business, I in turn handled it the same way by cancelling my trial membership. First order, bad experience, no thank you!

Simple Truth (Kroger natural brand) organic milk just had it's notice of (No hormones, antibiotics or pesticides used removed from the new packing. There are only 2 reasons to pay money to change packaging to remove that notice - either it now has been cheapened and contains those things (which I understand is illegal in organic labeled items), or they got caught with those things in there and had to change it. The fact that it happened right during an inflationary period cannot be a coincidence, so it's likely the first reason, but whichever it is, you cannot any longer trust any of their products or labeling. Stay far away from Kroger brands! Shop elsewhere; you're health and your family's depend on it!

I don't write many reviews, but Kroger's delivery is absolute garbage. First, I can only log in on my computer every now and then. I keep getting "We're sorry, an unexpected error occurred. Please try signing in again." Tried three different browsers all with the same problem. Their support is absolutely useless. Second, the web site search is the worst search engine ever. I can't find anything I want using the search function as it's terribly unintelligent. I don't even know how its sorting results, but YOU can't sort them. You want to sort price high to low? Nope. You want to search by reviews - there are none. Just utter garbage. Third, the truck is often late. Don't set up an evening delivery it might come at 2 am.

I need to voice how I feel about the cold and unfriendly feeling I got/get recently at one of the stores: it seemed that every employee I saw was miserable and unhappy - I say this because there were no smiles whatsoever from any of the ones I saw - even if I smiled at them, and for sure no friendly conversation. I realize times are very stressful (for everyone, not just businesses), but as far as Customer Service goes (actually for Kroger in general), it doesn't make the grade at all. I'm very disappointed in this, and would like to know that this issue is being addressed - from the top down. Grocery shopping is difficult enough in these troubled times without feeling like asking a question or asking for help is an inconvenience. Sour faces only make it worse.

Yesterday I bought meat from one of my local Kroger stores. I've never had an issue with freshness there; it's a really good store. But I opened some chops to cook for dinner and they were spoiled. I contacted Kroger on Twitter because, you know, meat is expensive these days and the chops were almost $10. The rep asked for the UPC code which I didn't have since I threw the meat away,, and for my customer card number. They got back to me in just a few minutes, telling me they'd issued a $15 credit on my card and wishing me Happy Holidays. That's how you do customer service. I appreciate you, Kroger.

I shop there weekly after defecting from Harris Teeters. Their prices are the best in town.

Kroger brand name products are quite good... and chicken prices are the best.

The store is a little gloomy looking.

My chief complaints are two:

They often discontinue one of my regular items without warning -- citing a "corporate decision made in Dayton."

The baggers are terrible... they load all the heavy things into one bag... leave items out... and often crush my produce with canned goods.

I want to try their online store one of these days.

They usually have good meats and produce with enough discounts and coupons to make it worth driving extra miles to get there. But I am really hating their awful cartoonish commercials. I change the channel or mute them. The banana one is the worst. You can buy a banana ANYWHERE. Why make that the focus of a very expensive advertisement? You're trying to lure me in with BANANAS? Or maybe the free spelling lesson? Ugh

I am over 65 years old. I have downloaded the Kroger app with help from a young lady cashier at kroger. I sent my husband with my card after i clipped a coupon for chicken. I was making him a birthday dinner. It would not work for him at the store. Three people would not give him the discount. He did not return home with the chicken. My dinner of course was ruined. My biggest complaint is that these digital coupons are not fair to older folks who are not computer savvy and to those who do not own a smart phone. Everyone is not capable and or interested in downloading every app. I feel like these digital coupons are in disregard for many especially in the older generation. The card should be enough. Kate in Suffolk

I tentatively tried Kroger delivery, was skeptical. But ever since that first time we have been DELIGHTED! Each delivery is fresh, frozen products still frozen, chilled produce till cold.
Kind and helpful employees are always on time. What's not to love? Thank you, Kroger!

The delivery to my home was less than 12 hours from when I place the order. The quality of the food, portions, and pricing was great. The delivery driver had an outstanding attitude. She even knocked loudly on the door per instruction as we are hard of hearing.
What it costs in fuel to travel 36 miles round trip to shop, the time involved would have costed more let's not forget that if shopping at Walmart, we would have to deal with the clientele that they attract.

Kroger collects your personal and financial data at check out. On my last shopping trip, I swiped one form of payment at checkout but the Kroger scanner "selected" a different credit card that was still in my wallet for payment. Despite multiple denials from Customer Service, an assistant manager finally admitted this was "a fluke" and refunded my money. I don't know about you but I keep insurance and banking cards in my wallet, too. Who really knows how much personal information Kroger collects from you when you check out? Hollywood Market is right across the street.

Multiple problems from day one with no store help and only robots that don't understand anything outside of store. Spent hours trying to set up alternate id so that I could use my fuel points. Ridiculous. I recommend shopping elsewhere.

Kroger offers grocery delivery through Kroger or Instacart.The fee for Kroger warehouse delivery is $6.95.The groceries always arrive late and most of the time something is out-of-stock.I had an item missing that I had been charged for.An important coupon was not applied on my final receipt-more than once.Some items do not have an expiration date when you receive them.For example-packaged deli meat and chocolate candy.The final price of your order is always nothing like the estimated total.Beware of dealing with Kroger delivery service.You are bound to be ripped off.

You have already taken my time on the chat for over an hour... problem is not solved. Need I say more. Where are the negative stars I can choose for a review?. You do not value you members ot their time. Switching to Safeway even though they are more expensive.

I was refused service for not wearing a mask, even though I have had the vaccine, and live in Texas where there is no mask mandate. Even if you think that's fair, let's think about this, how do we get back to normal if cranky old deli workers are guiding corporate policy. Dude actually invoked his union representative when management got involved. This is not the America we want.

I have been a faithful Kroger shopper for more than 30 years but since discovering that they choose to base the products they carry on political affiliations, I won't be spending another penny in their stores! It's time for the consumers to put their money where their mouths are and run these political hacks out of business! I love the many employees there who I've come to be friends with as I am usually in the store 3-5 times a week and I will miss them. Hopefully corporate will issue apologies and correct their mistakes before my friends lose their jobs! I encourage every conservative customer to shop somewhere else and be sure to review all Kroger products on all consumer feedback platforms as possible.

Signed up for Boost because it's getting too hard to shop and lift heavy items (water, drinks, etc.). I found out they will only deliver late at night (for me). The big issue is they came an hour after the delivery window and didn't deliver any of the heavy items. Then I found out I can cancel any time, but they keep the $59, and there is absolutely no recourse. Their "contract" is written completely in their favor with no actual rights for the customer. Plus, if you forget and don't call and cancel, they will auto renew forever.

Better get your lawyer to go over the contract before signing up for this amazingly bad deal. Better yet, NEVER consider donating your money to Kroger for this ripoff. I feel very sad this is where we have gotten to in this country. Honesty and actual customer service used to be a real thing.

I placed two orders, neither one showed up, when I had to call customer service it went from bad to worse. First they said the only option was for me to cancel the order and then re-submit my entire order $123 worth. The customer service people were barely awake and barely spoke English. One person sounded as though they were driving, complete with wind tunnel effects. Held for all the employees until the end where they could no longer help me and immediately canceled my order and told me to re-submit. Please save yourself the hassle and be aware they confirmed they were at home WITH our personal information in front of them on a computer. How easy is it to take a screen capture when you are unsupervised?

I have been using Kroger's delivery service for about three weeks now. As far as the deliveries themselves, everything tends to go very well. My problem is that each week, Kroger will take out an "impending" charge on my debit card for my delivery. After receiving my items, they then take out another "impending" charge in addition to the original charge, so my debit card is charged twice for the same order. The first charge is always put back into my account, but it usually takes about five days for that to happen. In the mean time this extra charge keeps about $150 to $170 tied up, and this is a big problem because I live on a pretty tight budget. I have reached out to Kroger by phone and email several times, but no one can help OR explain why they double bill me with each order. Very upsetting! Buyer beware...