jay w.

On March 8,2024 I ordered an item on your website - #*******815. Shortly thereafter I received an email stating it was shipped and will arrive March 10,2024.

It never arrived, but worse, UPS said they never received the order.

I called your Customer Service four times the morning of 3/11/2024, was put on hold six (6) times, and was eventually told wait another ten (10) days as they have no idea what went wrong.

They told me I would have to wait ten (10) more days to get any help. Seriously?

I asked for a refund to go purchase this elsewhere – I was told NO.

I asked for a supervisor – was placed on hold twice for 35 minutes each and was then told NO supervisor was available for 20-30 minutes, would I like to hold that long? A lot of sarcasm in their voice.

This was the most awful order experience, only surpassed by the worst telephone representatives I have ever encountered. Completely devoid of any customer empathy, no desire or ability to help, and they actually made the Macy's Buying-Experience exponentially worse.

I placed an order (#*******) on 4/11/20 and never received it. The seller, yes they use third party sellers, kept making sarcastic excuses. I made a claim under their Newegg Marketplace Guarantee Claim on 4/23 and was promised a refund within 2 business days. It's now 5/6/20 and NOTHING from Newegg. They kept my money and are now ignoring my emails and calls. They have not been responded to for a week now. I would strongly recommend NOT ordering from Newegg unless you want to throw your money away.