Macy's

I ordered June 13 and until today i have not receive it yet. When you track it only show, leaving the center, arrive in the center then ready to fly. Its a waste of time and money. Do not buy from Macy's, its a scam website.

I have been a customer of Macy's since the 1980's and I scheduled an online payment for my credit card which did not process. I was charged a late fee of $29 and I contacted customer service to request a refund and they denied me. Macy's has just lost me as a customer over $29. I've always paid my bill in full to avoid interest, so they figured that I'm not valuable to them. I've now put the card away never to be used again. The only reason I didn't request to close the account is because it will affect my credit score; other than that, I'd gladly close it. It's the principle about the whole thing.

I don't understand how it takes almost a month to get status of a watch I purchased back on April 25th, 2020. You don't disclose online that shipping would take this long and just my luck UPS is now reporting damage so I still don't have the watch and it's 5/19 today.
I purchased this watch for my niece as a graduation gift. Now I can't even email, chat or talk to a live person. The website keeps directing me to you mr FAQ's. So frustrating no watch and no way to get my money back soon.

Macy's has a very professional staff. Everytime I come there there is always people that can recommend you anything and can answer all the questions about the jewelry.
It really makes the difference compared to other stores.

I have shopped on this site many times and they do have comparable items vs. Nordstrom. The problem is if you're on this site for too long it tends to freeze and crash and you have to keep going back to main group and click down to category you're looking at. When you choose an item to put in wish list or cart it sometimes gets stuck going back to main page of items listed in category. So it's hard to do continuous shopping for various items in different categories. Have used Windows and iPad systems.

HORRIBLE experience. Spent $20 in customer service phone call charges to track my package because they ghosted me for 9 days. They wouldn't tell me where package was and I waited 40 mins to speak to someone. Finally received package damaged. Customer service just types a bunch of polite gibberish without offering much help. They will totally ignore your complaints but tell you how much they appreciate your patronage. It's a NO for me.

I have a $100 credit limit at Macy's and tried to increase it to $300. I had some late payments when my son was ill and I had to put medical bills on credit cards. This was almost 5 years ago and I have not paid one thing late since that time but I was denied an increase of $200! I have a GREAT job, am almost debt free and have credit with many other departments stores with much larger limits. I cannot believe that this company treats their customers so badly. I spent all morning ordering items and then called and spoke to three different people only to hear the same thing, NO, you can't have an increase from $100 to $300 even though you ALWAYS pay your bills. I just bought a new car a year ago with a great interest rate too! Why would someone sell me a car and Macy's won't let me have $300 in credit? Very insulting!

I have ordered several times from Macys. Most recently I have been severely disappointed with their false advertising and then the lack of customer service to correct the problem. First I ordered mattress pads online because of the promised quick delivery. Shortly thereafter they said it would arrive 10 days later. I called to see if I could just pick up in the store and I was told to just wait for them to arrive. Secondly, there was a bonus of 2 free pillows with the pads. I didn't get the pillows, I called customer service again and was told that they must of ran out of supply. This was despite the fact that they were still advertising them a few days after I ordered. Once nothing could be done. It will be quite awhile (if ever) before I order from Macys again. There's a lot of other choices online.

Awful experience with you guys, no wonder I stick with Amazon. Truly didn't think anyone could mess this up this bad. I ordered a comforter for my sister and brother-in law for Christmas on 12/6. I got an email confirmation saying that the item was shipped and expected to arrive on 12/16. When my item didn't come i naturally called my leasing office to confirm and then tracked the shipment which gave me no information (still waiting shipment). I thought this was weird so I emailed MACY's "support" online and received an email this morning saying that my item isn't in stock and they were issuing me a refund?! I then had an awful support with customer service. I asked for an additional credit/gift card for my hassle and they offered me $10! That won't even buy my gas to go back to your store to get the comforter. I now have no gift or TIME to get another gift for Christmas for my sister and brother in law. You guys lost a customer today.

The last piece was delivered to the wrong warehouse and no one at that warehouse can confirm a delivery date. But if I'm late on a payment you can bet they'll be on me like bear on honey. I'll buy at store where I pay cash and carry. Don't believe anything they say about a delivery date or time. They speak with forked tongue!

Macy's has been my go-to destination as a young mom, and it's been a lifesaver in more ways than one.
Whether I'm looking for trendy clothing for myself or comfortable, stylish outfits for my child, Macy's consistently delivers. Their selection of baby and kids' clothing is not only adorable but also durable.

I visited Macy's store at 151 W 34 St. On 9/28/23 to see what Winter Coats were on sale in the Men's Department. I met a Representative name Thurman right away. He was polite attentive with helping me finding what I was looking for. I went in with the mindset to purchase (1) coat, but I ended up purchasing (2) coats. I was Ecstatic with the Color, Size that were available in store. I'll be recommending Macy's to Families and Friends; especially the holiday season, around the corner. I'll be adding more suits, shirts, ties, shoes etc soon, to my wardrobe, especially for the work I do. I'll be for sure asking Thurman for his help again, because of the Professionalism he showed me, at our first meeting, usually you don't find that too often.

For the amount of money spent on their jewelry, it's bad quality and doesn't last long. Gemstone fell out of an almost $300 ring after just over a month of wear, and a $100 necklace broke from little pressure after almost 6 months of wear. They really need to get it together.

The arrogance and evil nature of this company is so sickening. There is no way any company like this should have the ability under the law to lower a persons credit rating with impunity. How did they get that right under law? I think these folks should be able to collect damages from them. And I mean simply in there local courthouse and garnish the account of KlearGear for incurred. Damages and expenses. Who are these people? KlearGear YOU SUCK!

I was exhausted after trying four different times to correct an online order. CSR do not listen or comprehend what you are explaining to them in the first place so how can they be expected to correct a problem. The accented speech is extremely fast and difficult to follow so I finally cancelled the order.

I ordered shoes for my daughter with 2 day express shipping. Tried to change city they were to be shipped to because they would not arrive on time. The customer service rep was so rude on the phone! I will never order from Macy's again!