Macy's

I got a gift card and used it online as well as using my own funds. All items needed to be returned. I packed them both up, sent them both on the same day. A week later I get confirmation they received one box another week later they received the other. One was bought by my cc the other gift card. This is why nobody can compete with Amazon! It took five phone calls with 30 minute wait times just to tell me I now have to wait another ten days to receive my refund although they already received my returns! Therefore if I have to wait then reorder correct size I'm looking at way past the holiday for my items. What's the point? If I have to wait a MONTH from start to finish, that's unacceptable. I will no longer get Macy gift cards or buy anything online as this has been a nightmare and I receive no help from customer service. Lesson learned, stick with Amazon

I am so outraged at Macys customer care, I paid for two kids sheet sets, I received them, only to find on package without the pillowcase and fitted sheet, I've put in a claim twice and both not approved, I don't get it, it's not fair, Macys customer service really sucks! The do not care just sitting on the other side of the screen rejecting customers requests, calling them a liar, and a thief, what kinda store does this. Second time this has happen to me. Poor customer service…

I paid the extra $10 to make shipping faster. One hour after I ordered the Christmas gift I noticed it was shipping on 12/26. I called to cancel and they said it is "too late" because it has been processed. What?!?! It's processed and going to sit until 12/26 before someone physically grabs the package and I CANNOT cancel. Buyer beware! Terrible customer service. I ordered same product from Amazon for $40 less and being delivered on 12/24. This is how companies go out of business!

Online Macys site states available
Placed order, now over 90 day back order
Then they want me to give them my credit card number every 25 days while I wait.
Do not order from them, when I called customer service, I had a difficult time understanding the operators located in the Philippines, I was transferred 4 times still not one can answer a question.
Macys online site is misleading and a waste of time. Chair is not made and they cannot say when it will be? What a waste of time.

They need to hire more help. The people there are working fast and furiously and can't keep up. There is really no such thing as service. It's all they can do to clean out the dressing rooms and ring people up. I hate the whole coupon thing. The lines are too long with the time it takes to try to manipulate the sale to maximize the coupon purchase. Just lower the prices. It's a scam anyway. Half the time you can't find what you are looking for even if the sales person says it's in the system. It's likely on one of they many many hanging racks that are ever present. I just don't shop there any more. I have a card but never use it.

This review is about Macy's delivery service. After waiting more than 2 months for our furniture, it was finally ready, and I scheduled a delivery date on their website. The date came, but nothing was delivered. I contacted their customer service, and a lady politely said the website does not work in our region, and we need to schedule delivery by phone. Why do you have a website running if it is useless and doesn't do anything? I had made arrangements to stay home and receive the delivery, and was very excited. But it turned out to be a huge disappointment.

I shop $#*!s sporting goods but Macy's has some good deals on Fitness clothes and lounge wear. I bought several items here at Macy's online they turned out to be great deals. The shipping was pronto fast too. Would recommend Macy's online.

Seriously I don't know how they stay in business with the terrific sales they have. I buy almost all my jeans from Macy's because I can be assured they will fit and they come quickly and are wrapped nicely and come on hangers. Macy's has never stopped being a classy store like many have. I love their advertisements and the coupons they send and I have absolutely nothing bad to say about them. They made a mistake, corrected it and gave me an extra $50 credit. I remember shopping there as a child and at 56 I still do. They are fabulous! There is nothing you cannot buy from Macy's!