I went through the process of ordering. When I got to the check out, I was astonished by the B. S. S&H and an additional fee. It more than doubled the price of my order.(AND what the hell is wrong with SiteJaber? When I've made a typo, I can back space to correct. Had to retype the entire sentence). Shari's puts the complete pricing at the very end, after getting the payment information. Slick Shari! Not everyone will fall for that. I cancelled my order. Now, they are loading my email with "Did you forget something?" messages.
Hi Amanda,
Thanks for contacting us through SiteJabber. Once your return was received by us and processed for store credit, we're always happy to remove the credit and apply it back to your credit card or PayPal. Since the item was already shipped out with the return label, the change could not be made while the return was in transit. The returns team at our fulfillment center isn't able to change the refund method but our CS team is always happy to help after the credit is processed.
I'm happy to help you receive the refunded amount back to your PayPal, while waiving the $8.95 processing fee for all non-store credit refunds, if it has not already been done. I apologize that the process wasn't better explained to you and will be happy to speak with the agents involved. Please let me know if I can help you resolve this issue and I'm very sorry that it happened. I hope this was already resolved and if it was not, please send me a message with the information. I look forward to ensuring this was resolved.
Best,
Jason Faria
Director, Ideel Customer Service