Lulus

Lulus is always a decent dining experience. We came for the prefix menu today for Thanksgiving and it was a very nice menu with many items not specific to Thanksgiving. The one issue was the 2nd course. Very strange that all three choices had goat cheese. If you are allergic to goat cheese you are out of luck. Why would a chef design a menu with three goat cheese dishes. Very odd. If someone has an allergy they should be able to do something for them prefix or not. Offer them two soups. It was just bad menu planning.

Lulus is an amazing option for and wedding/bridal events. Their dresses are absolutely beautiful and perfect for before and after ceremonies. They also sell beautiful elegant wedding dresses. Their dresses are also a perfect opportunity to buy brides made dresses. These dresses are reasonable prices and has thousands of different designs.

Clothes for a woman are a primary necessity for the satisfaction of self-love and for self-confidence and, of course, beauty. "Lulus" a site for the embodiment of everything unsurpassed, together we completely coped with it. Thank you.

Shipping was easy and fast. Dress is beautiful just a little low if your on the bustier side but still love it We have to be careful the girls didn't fall out.

I recommend this brand, especially for shoes! The prices are low but the quality is high. You do have to look through reviews to find your size because it does vary between products, but in my last order I received 2 shoes, and they all fit perfectly! It is surprising how inexpensive they are compared to other brands and shops, but they have extremely similar qualities.

Great quality plus they ship really fast. But if you buy clothes and you're from Canada, the prices are in US money and you're gonna pay shipping and really high customs fees. I bought 3 shirts it cost me 35$ plus 15$ for the shipping.

The first time I bought two shirts and it cost me 25$ of customs fees.

A huge thank you for returning the cost of my shoes to my card. Also, thanks for the $10 credit on my next order. This is perfect. I intend to reorder the very same shoes because i love it. And i will indeed continue to order from lulus. Great customer service. You made my day. Just wish i could return the shoes. Thanks

I attempted to return a dress I ordered. I read through the instructions in the email which state We want to make this easy. Just print your return label, place it on your package nd drop it in the mail. I do as stated and drop it off at my local post office. This was 4 days ago so I decided I want an update on the status. I plug in the tracking number to google to find out this is actually a UPS tracking number not USPS. Now I am concerned and reach out to lulus via chat and phone. I explain that nowhere in the instructions did it specify it had to be dropped off at a UPS store/facility. The representatives told me I have to drive back to the post office and try to locate the package. This is turning out to be a nightmare and not easy as stated on their site. In the middle of planning a wedding this is very time consuming and stressful.

**UPDATE**
Lulus promptly contacted me and issued me a refund and addressed my concerns.

I absolutely love Lulus! But I did not like two of the skater dresses. It did not conform to my body like I had hoped. Other than that everything else I've ordered is great quality, functional, and I receive so many compliments! I would love to become a model!

Update - I was contacted by customer service after this review and given my full refund which I greatly appreciate.

I have been a fan of lulus for a while and consistently ordered A LOT of their clothing. I have never complained or had issues until this week and after the lack of customer service I received I will stop shopping there. The strap on a bathing suit I ordered broke - I purchased this item in January but have yet to wear it since it just became summer - the tag is still on the item. When I contacted customer service they offered a 25% refund so I could go get their item fixed. No one has time for that. I requested a full refund or simply to send a non-defective one and they refused. The woman had the nerve to tell me I should try the item on when I get it - obviously I tried it on to make sure it fit and obviously it didn't break at that time or I would have contacted them a while ago. Very uncool and upsetting. Be careful.

Lulus is a great online store, they have the best bikinis for the best prices. Their items are also of good quality. Customer service is especially helpful when it comes to returns, they offer refunds in the form of store credit.

I have ordered 4 things from Lulus: 3 dresses & 1 pair of heels. All 3 dresses I ordered were white, & the only complaint I have is that they were a little bit see through, but other than that, I'm in love! Their dresses are excellent quality, & their shipping & customer service is fantastic. The heels I ordered are very nice as well. Everything I have ordered fits true to size. I 100% recommend Lulus if you need a cute dress for any occasion!

Lulus always has great customer service. My only complaint is that many times all the dresses shrink after being washed, even when you follow the care instructions.

I purchased a dress for my daughter's eighth-grade dance. She tried on several styles and all we're true to fit. Free returns was a fantastic deal. I would definitely look to Lulu's again for future occasions.

The products that I ordered aren't the best, but they're of okay quality and the shipping didn't take TOO long. I was scared to order from the site due to all of the negativity around this site during the time that I had ordered the items. But I took the chance and I'm glad I did. Bought a pair of heels and they look great but the heel is supposed to be of a gold color and they REALLY look like silver, also they feel kind of cheap. But considering the price, I'm okay with it.

I purchased two RVCA dresses through Lulus. One was not quite what I was expecting (looked nothing like the model once it arrived-very baggy!) and I sent it back. I don't love that Lulus charges $7 for return shipping. It is a bit extreme for a dress that wasn't as advertised on their website. Otherwise, I have been quite pleased with all of the items I have purchased through Lulus.

After I wrote my review, I realized there was no way Lulu's could have shipped my order on March 12th as the customer service rep told me on the phone, because that was a Sunday and UPS doesn't ship on Sundays. But anyway, after my review posted, Karen J. E-mailed me a stock response about Lulu's return policy along with a free shipping label. At that point I was frustrated, but Lulu's managed to turn things around.
When I emailed Karen that her e-mail solved nothing, she said my credit card would be refunded instead of receiving store credit if I shipped my items back. So I did. After Lulus received it, I was contacted by Tiffany on 5/15/17, who said if I let her know which items I returned, they would refund my card immediately, even before opening the package. She was very nice.
Today is 5/18/17, and my card has been refunded in full. I appreciate all the work Lulu's put into resolving this order.

Ordered the Road to Rome Berry Red Wrap Maxi Dress, it's reviews were great so I took a chance. The dress is pretty, it's a bit difficult to figure out how to properly put it on (it's a wrap dress) and it did not include instructions. The fabric however sadly shows EVERY imperfection or undergarment detail. Unsure if I will return the dress and purchase one similar from another site. I think if you are stick thin with no curves then this is the dress for you.

I love and adore this site. So many cute items and at a decent price for us CND. I had to stop buying from them though because the duties are so much! It's too bad. I order three dress and had to pay over $90 duties. I did have to send 2 back(1 was on sale so I couldn't) and I did fill out the form for our government duty free and they did give me back $60 because I had to return them. It; s too bad! LULU can you please figure out a way to work with them. So much more business would be had here.

One purse was stained with a yellow glue looking substance and the strap on the other broke after the first use. Both purses are really nice and I would purchase from here again, just disappointed what I got had flaws like this.

My prom dress was supposed to be shipping to my house on a Friday, never showed, I tracked the order and it turns out it was sent to a whole different house in another zipcode. Before checking out my dress and buying it, I made sure my address and information was correct and no errors. Now I am short a prom dress and respect for lulus. I called customer service and the operator said that either I pay a fee to get my package or there is nothing I can do since the shipping error was MY fault. Disappointed.

UPDATE:
Shortly after this review, a woman from Lulu's was kind enough to give me a call and an email and was able to work something out. I'm impressed to see that a company can work with such diligence for its customers. Thank you.

Love the different selection on regular basis. And the quality price ratio is very good. I also like the special offers for VIP customers. I take advantage of those pretty often. Wish it comes with free shipping

Edited: Lulu's customer service immediately reached out and refunded the full price of the dress I returned. I am re-reviewing in order to reflect the immediate customer service recovery, which I really appreciate. I am thankful for their refund of the full sale price of the dress, but would still like to see more transparent policies on the website under the returns section, or at the very minimum, an email address in the refund automated message to which I could have addressed my concerns with the refund process. I would order again if the price is right, knowing that quality is not commensurate with a high-end department store. The dresses I kept are cute and I wish that the one I returned had worked out better for me._____________________________________
Original review:

I ordered four dresses from Lulu's at a total of $266 - of the 4, one was what I would call good quality for the price. The worst of the bunch came nowhere close to appropriate sizing (ordered based on their site's size chart) and was worse quality than I would expect from Target. When I returned the dress, they subtracted the entire value of my promo code from my return price, in addition to subtracting the return shipping cost ($7). I got a $32.00 refund for a $69.00 dress. I can't find anything about coupons being reversed when orders are returned, so the super low refund came as a bit of a shock. Basically I paid $234 for two sundresses and one low quality formal dress. Yikes.

I would expect them not to refund the full purchase price but at least equitably apply the promo code to all items from the order. I'm keeping the other three dresses since I'm in a pinch but certainly would not recommend this site to others.