LGReviews 431

We bought a LG model LFCS*******S in November of 2019. French doors and bottom freezer. The end of May 2020 we heard a Pop sound in the kitchen and an hour later we noticed the refrigerator wasn't working. I called LG customer service and talked to a rep. Explaining our problem. She advised she would find a repairman in our area and send them out. Four days later with no response from anyone I called LG back and was told the person I spoke with earlier didn't put the correct information in the computer. He was very helpful and stated he would get things going, after being placed on hold for quite some time he stated he was unable to reach a repair company in my area but gave me the phone number and said I could try to contact them myself and if I did I could call LG back and have them generate a work order. I did callthe repair shop and explained my situation and they said they would send someone the next day. They did come the next day and said the electronic board was bad. Today is June 22nd and we still don't have a working refrigerator. I will absolutely NEVER buy another LG product again. JUNK!

Purchased an LG tv 50" and came with problems FROM day one... They came to my home to fix it 5 times with no chanrge results and AS PER SAMANTHA the main manager at LG they will not exchange a product unless is none repairable... hence mine was fixed 5 times and it remains the same after 4 months... tossed it to the middle of my yard and I am currently enjoying the view on how the Florida sun takes care of this problem... PEOPLE NEVER BUY ANYTHING FROM LG

Not only have I never had a pleasant experience, but I am calling from the US, I should get someone on the line that speaks audible English in my opinion. It is very hard to get troubleshooting assistance over the phone when there's a language barrier.
I have had several LG products from appliances, TVs, to cell phones. I had at least one issue calling for customer service support. The reps seem to had their jobs(the ones that I could understand). They were extremely limited to the help they could provide and accommodations. I mean most companies will offer something for anything to supplement your troubles. Not LG, they make you feel like oh well not my problem, and they truly could not care less. I will never ever buy another LG product. Neither will my family after what I and others my family and I know have gone through with this company and their lack of give a darn about their customer approach.

I paid $5,400 for a for a top of the line LG Refrigerator & LG Range, delivered on 11. 27. 17, with a 2 year mfg warranty. Since purchasing the products, I have been unable to change the refrigerator air filter and have made numerous phone contacts with the LG Customer service dept and the local LG Service repair man (Mr. Sheldon):
- LG Customer service denies that I have a current warranty, but they are willing to sell me a new warranty once the existing warranty expires in Nov-19.
- The technicality here is that my LG warranty is through LG manufacturing, which LG customer service does not recognize when you call for help
- Customer service and the local LG Service repair man (Mr. Sheldon) told me the air filter is very difficult to remove and that I should apply finger pressure to the outside housing. When I applied such finger pressure, the housing cracked. LG Customer Service (Daryl) states that this should be a reimbursable expense, since I was instructed to apply finger pressure) however Mr. Sheldon states that if he comes to repair & replace, than he will definitely charge me.

I bought the $5,400 appliance package, because I could rest assured that the refrigerator & range were both fully covered under the 2 year mfg warranty, which was prominently advertised on Costco website. What a joke! LG Customer service will take all necessary action to avoid all warranty repairs, including denying that the customer has a warranty and allowing local LG service Manager (Mr. Sheldon) to bill customer for the broken part, even though LG customer service says it should be reimbursable. I think LG's slogan should be 'Like a bad neighbor, LG is never there for its customers.' It can also be summed up that LG does not honor its customer warranties. Buyer beware, always best to buy only from those companies that do honor their customer warranties. Elizabeth Woodford *******819

We bought a package including an LG washer, dryer and two pedestals from Home Depot After a few months, but well within the warranty period, one pedestal drawer would no longer close. I contacted LG warranty service who w/o ever looking at the issue informed earlier it could not be fixed and offered me an amount which would not cover more than 1/2 of the cost to replace the pedestal not to mention installing a new pedestal under a washing machine. I told the representative. LG's warranty states "LG Electronics Inc., will repair or at its option replace, without charge your product..." I informed LG that I did not want a refund. I wanted them to honor their warranty to repair or replace the pedestal or refund an amount that would cover my replacement costs." Basically the rep said even though that's what the warranty says, LG would not repair or replace my pedestal and they would not pay to have the new one installed. They did up the offer so I would only be out $100 plus tax and installation cost. Frustrated I turned to the local Home Depot where I purchased the washer, dryer and pedestals to ask them to intercede. They asked LG to honor their warranty but after repeated phone conversations they had no more luck with LG than I had. In praise of HD, rather than let me be out the $100 plus they offered to repair or replace the pedestal. The manager of the department came out, took the pedestal apart, found a screw in the track that had never been installed and replaced it. I guess LG won. They were not out a dime and they didn't have to honor their warranty. This dragged on for more than a month. Of course I will never buy another LG product again because they do not honor their warranty. (Quite frankly, "honor" is not a word that should be associated with this company, "Shameless" seems more apropos). Moral: Don't buy LG unless you like being jerked around.

As an LG Customer having used several products made by LG, we have been upset after encountering a problem with our Dish Washer (F14A7F0... model). Although we do not use intensively our Dish Washer (there are only 2 person in our home), we observed lots of molds on the shelves of the machine after a rarely usage for 3 years. On the other hand my friends who use different brands i. E. Arçelik, Beko, Bosch have never encountered such a kind of problems with their machines after at least 8-10 years usage. We first contact local LG Customer Services but they do not help as the warranty is expired. However, this problem is originated from the fabrication and such a kind of problems are normally taken into account in a different manner even if the product is a shoe. But for LG, it is not valid even if there is a manufacturing problem.

In addition to this, there is a more serious problem with LG Customer Global Services. Although I have informed HP Customer Services by using all of the possible contact ways and addresses on their web site i. E. *******@lge.com, *******@lge.com, *******@lge.com, *******@lge.com, *******@lge.com, *******@lge.com, I have not received any reply from none of them for 45 days. That is really terrible for a Global brand not having a Customer Services that has capabilities to reply messages for 45 days. So, we are really upset and do not think to buy any LG product anymore!..

I've had 5 different versions of the HBS headset and they've all had their problems. Since LG used to be the only brand with retractable buds, I kept coming back in spite of the problems. They offer a one year warranty, but that's only on paper. I've had 3 different sets die at 11 months in. They repaired them and sent them back before (never an easy process), but not this time. I explained to support that this set literally fell apart (with one month left on the warranty) while on my neck--as in, I DID NOT DAMAGE THEM! I was told that I could send them in and that they would have to look at them and decide whether to fix them or not based on if there was physical damage. They sent them back to me still broken noting "ABUSE-PHYSICAL DAMAGE." The way I take this is that without any kind of proof, they are calling me a liar. They broke at a weak point in the design (see photo), which to me is obvious. Check reviews for this product on their own site and note how many reviews are about this same design flaw. How dumb is this? They were willing to pay the shipping both ways, have a technician look at them, at which point it would have taken seconds to fix them and repay brand loyalty! But they chose to call the customer a liar. LG makes many products. Ask me if I will EVER buy anything branded LG.

My four year old 55 inch LG smart TV has required repairs five times so far. Luckily I bought a 5 year warranty. However, I do not recommend the warranty either as they require you to call them for a work order #. (This last time I was on hold over an hour waiting to speak to a customer service rep.) They document your issue.
They send you a box. You box up the TV take it to UPS and send it to the factory. They repair the TV and UPS it back to you. This can take 2-3-weeks. NOT worth the trouble. MY Samsung TV has being going without any problems for over 10 years. I will not buy another LG product.

Poor service and POOR QUALITY phones!
Had 2 phones from them and BOTH had issues. The LG V10 has a known "boot-loop" problem which basically renders the phone useless. They refuse to acknowledge it or repair it unless it's within warranty.
Likewise the LG-G3 randomly shuts down and again they refuse to repair. Both of these issues are "known" to LG and a basic search online will show how many people suffered the same fate.

I've been using cell phones since the inception of the Motorola "brick" and have been through Ericsson, Motorola, Nokia, Apple, Sony and Samsung... LG is ONLY one with issues!

AVOID LG PHONES AT ALL COSTS! NO SERVICE AND POOR QUALITY DEVICES.