Bought a new fancy racing chair, been shopping Kogan for a while.
What arrived A BEDSIDE TABLE.!
Kogan won't send the item I bought by courier and collect the mistake they made. NO
I have to print labels, travel with the heavy item into town and post it back.
THEN WAIT for them to check it (unopened as I didn't order it) then they will send(so they say) what I ordered.
NOT only do I incur costs I also have to wait way longer to get what I ordered.
Customer Service is failing dismally at kogan losing me and many other customers.
Ruslan Kogan, should care more about customer satisfaction, not doing the right thing and putting out customers is losing more than the cost of fixing it.