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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The Rx sunglasses were completed absolutely perfect.
The BIG problem is your ordering information sheet for prescription sunglasses is confusing and does not work well. I had to send in my information 3 times to and if they did not get the 3rd time i was going to cancel my order. I would have to be hard pressed to order another pair of prescription sunglasses, which a shame because your lenses.
Big Problem.
I entered in my prescription and Uploaded a copy of it. The next day it shows a customer service rep changing my prescription back to My old prescription. I emailed customer service 24 hours ago and have yet to get a reply.
I cracked one of the lenses of my almost new glasses and was so bummed about it because the crack was right in the middle of line of sight making using the glasses very much a nuisance. I had to revert back to wearing my old frames which were already way too many years old. I could not replace the lease where I had bought the glasses because it had been more than a year since my last eye exam and I would have had to get another exam and another prescription, even though my prescription has not changed in the ten plus years I have worn glasses. Enter Lensable! The process was incredibly simple and easy. I luckily had a copy of my last prescription, entered the information, and within days I had received an empty box to stick my broken glasses into and off they went. A while later, here I am with my frames renewed with new life with brand new lenses! I could not be happier to be able to use my new frames again. I highly recommend them!
I had lenses put in some frames I had ordered online. The lenses I received seems to be spot on with my prescription and with very little glare. After seeing mixed reviews I wasn't sure what to expect but I would definitely order from them again.
Very good customer service. Glasses are awesome once again. I would use lensable again. Very easy process
Using my existing frames was perfect. I love my Ray Bans and really didn't want to replace them. Your online service made the entire process easy (and very affordable.) My neighbor saw my glasses and mentioned he needed new lenses - done deal he is ordering also.
Easy to order and half the price that the optometrist charges Cant beat it and you get quick service on top of that!
After sending in my glasses, it took close to an entire month to receive them (28 days, to be exact). This is too long. Every time I queried where my glasses were, I was told that they were in production and would be done soon. After more time elapsed and I queried again, I was told that my lenses hadn't passed inspection and were back in production. This is nonsense. Clearly, they have more business than they have the capacity to handle. Also, the fact that I was not routinely contacted to be given updates was extremely annoying. I will not use this service again.
I've had several prescriptions filled with Lensabl, so when I had sunglasses made I was expecting the best. When I got my sunglasses, I tried them out and the prescription was completely different from my regular glasses. I emailed customer service, and, through a series of messages, together we figured out the problem and I got my glasses, correct and ready to use. The customer service individual I dealt with was friendly and helpful, asking all the right questions and finally getting my sunglasses right. Even though there were issues this time, I will still continue to recommend this company to anyone who needs glasses. They are awesome.
Very professional. The box that was sent to me to mail my glasses was very secure and I knew the glasses would get to Lensabl in good condition.
I called For an update and got through to a representative very quickly. My glasses with the new lenses arrived today and I am very happy with the product and the service. I will use Lensabl again.
This is the second time I've use Lensabl, and I've been very pleased. They kept me informed every step of the way and my glasses were returned on schedule.
This was my fourth time using Lensabl. It's amazing. Anytime I have had questions, they answered within a day. They make it super easy to get lenses in existing frames at a reasonable price.
Thank you SO much for providing me with such excellent lenses. They are exactly what I wanted. I can tell they are precisely the specific lenses with all the extras that I ordered.
The glasses also were returned very professionally with classy and protective packaging. And your turn around time was commendable. You are an honorable business and I will continue to do my future business with you.
Thanks again
Scott D.
7 weeks to get glasses and tint ordered was not available. I had to contact them numerous times for "updates"
Turned some funky sunglasses into regular glasses and got my old pair of prescriptions updated also.
Took almost a month to get a simple single vision prescription done. The communication was horrible when I chatted with customer service. Got the glasses back and good work. No faults there. They apparently had a QC issue and the lenses needed to be redone but the communication was poor about the delay.
This is my second time ordering new lenses from Lensable. Took a few weeks but ive never had issues and i save so much money. I always recommend them!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members