LensablReviews 6,217

I had transition lenses installed in my Bose glasses. The glasses went straight from Bose to lensabl to my home.
I was being annoying asking for updates and eta. Their customer service person always responded within 24 hours and kept me in the loop. I paid extra for the next day shipping and received it as advertised.
I also had prescription lenses done by another company and it took about the same two weeks to complete.
Apparently the supply chain was sputtering at the time. Don't know if it was Covid or the fires along the west.

I have a mixed review of Lensabl; on one hand, your process has been very good, but I am not sure my glasses are correct. My order, Order # *******, consisted of 5 pairs of glasses and, like I said the process worked fairly well, put in order on 8/5/20, sent boxes, which you received 8/18/20, and got them back on 9/5/20. So, there were 2 issues I addressed to sales, and then with customer service when I received no response from my request to the sales email; of the 5 pairs of glasses, one pair was not done correctly, returned with dark lenses instead of clear, and the 2nd issue was being disoriented when putting on the glasses, all pairs. When emailing with Rudy Widjaja of Customer Care Team, I stated both issues and worked with him to resolve my concerns; he said that because of the vision issues, I should make sure the prescription is correct before sending back the frames that needed clear lenses installed which made complete sense. I looked into it and the prescription was correct and was given Shipping label to send you the frames needing service. Even though prescription was correct, I still need to reorient myself every time I put on my glasses, all frames, which lead me to conclude the issue was with the prescription; I really never felt that my vision with glasses on was 100%, even after the initial refocusing when putting them on. I did not know what to do and concluded it was age, I guess, feeling that all the glasses could not be a little defective, until I received the glasses I had sent back for the lenses exchange; as soon as I put them on, my eye sight was perfect, clear, and sharp, but when putting on any of the other 4 pairs, my vision felt off, like I had to constantly refocus, I guess. I need to know what you need me to do to get resolution since your company is an internet company and there is nowhere for me to go for assistance with my concerns. Please advise what I need to do to resolve my glasses issue; I now have 1 pair that work extremely well and 4 that don't. I will also send these comments to Rudy Widjaja of your Customer Care Team.

This was the second pair of expensive designer eyeglass frames sent to Lensabl. The work on both was beyond my expectations. The 10% gradient tint is perfect and exactly what I expected. The lenses are polished and exact, much better than work I am accustomed to from chain eyeglass stores. Of course, the great advantage is that Lensabl costs about 1/3 of what chain stores or local optometrists charge. I'm so pleased that I found this service. Thank you.

My glasses came out fine, really I'm just unhappy with how long it took, and the poor estimation of how long it would take.

I sent my glasses in to have the lenses replaced, with the company receiving them on August 25. The estimated time until shipping said 6 days. There was a banner at the top of the website that said orders were being processed with no expected delays due to covid. On September 8 I emailed because there had been no change to my view of the order processing, and was told that it was probably going to ship on September 15th (14th business day since they had received it). Frustrating... But what can I do? Well, my order finally shipped on September 22, the 19th business day after they had been received. I would not be as unhappy if it had been clear that it would take 4 weeks, but the estimated time stayed at 6 days and there were supposedly "no expected delays". My communication with customer service was fine and helpful.

Ordered my pair of glasses on 8th of August, not even an estimated shipment after 2 weeks. Emailed customer service and they said it would be done in couple business days. Still didn't receive any update after a week and customer service only told me it's ready to be shipped after I threatened a refund in an email. However, the glasses received were in a wrong frame and it took another full 10 days just to change the frame for me. Same story again, no shipping without urging.

Overall the experience was great, and the attention to package was phenomenal. It's really good to see such care of presentation. The only criticism I have (and it's a very small one) was that because my lens had a defect at the final stage (I was told), they would need to be remade. The delay doesn't bother me at all. It was just that I had to contact y'all to find that out. The lenses were taking longer than I thought so I sent an email asking about them. That's when I was told that the lenses would need to be remade. It seems you would have contacted me, in that case, to let me know what was going on. Other than that, I'd definitely use Lensable again and have no reservations recommending Lensable to others. Thanks for the opportunity to pass along my thoughts.