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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I had a great experience with Lensabl. I'd been wanting a particular pair of heart-shaped sunglasses for a while, but knew I wouldn't be able to enjoy them without a prescription put in. Customer service checked for me in advance to make sure the lab could accommodate the novelty-lenses and they totally delivered! The sunglasses are great and process was simple and easy.
Excellent service. You choose your own options. The outcome was perfect.
Lens fell out of frame, sent back and was repaired no problem, thank you
I purchased a pair of the glasses and I really like them, but it took several weeks to receive them and after receiving them by not having direct communication with this company, I didnt get what I really needed in order to truly enjoyed the glasses. Im happy with them, but not happy. I like them so much that I helped my coworker order a pair on yesterday even though I wasnt 100% satisfied with mine. I wear prescription lenses and that's where my problem came in. I can't see from a distance.Its a problem for me and although I like the glasses, I can't get the full use from the glasses while at work, which is the #1 reason I purchased the glasses. Great product the most part. Thanks
The Packaging was very nice. My glasses were a little uncomfortable initially, after wearing them for a while and now after 2 weeks you did a wonderful Job. Using a scale from 1 to 10, I give you 7 or 8. The only reason i wont give you 9 is because it took a little to long to get them back, Conclusion you did a good job and I will be calling on you in the future. Thanks!
I ordered and sent in two frames, regular & sunglasses in April. When I received them I immediately got dizzy and could not see clearly. Spoke to Customer service and sent them back along with additional measurements my eye doctor provided. Received lenses back and again got dizzy and could not clearly focus. Months of asking what I could do or can I get a refund. They asked me to bring to my eye dr to confirm the prescription. Took them to my eye dr and they confirmed that indeed one lense was incorrect. Emailed Customer service. No response. I think 7 emails later and a few weeks I hear back. They told me snap out my lenses, send them back on my dollar and then they will refund me. And since I partially paid through Groupon I now need to work with them to get my money back. Here we are in September and this is where I am at. Between an incorrect lenses TWICE and poor customer service. I would NEVER recommend this company.
Service was good, but it seems the prescription or lenses may be different than my current ones. They seem to give me a headache when I put them on. Also, I don't believe my frames were as stretched out as when I sent them. I will need to get them tightened. I may need to replace the lenses again since it is too uncomfortable to wear them.
I was somewhat apprehensive in ordering my replacement lenses on line, but I am so pleased with the new lenses. I wear progressive lenses and they are perfect! Thank you so much!
Pros: Good prices, good shipping speeds
Cons: Tracking not good, they don't notify you when they ship it back or when they received your frames. The process is about as slow as any other online frame and lenses company.
With shipping being a little slower than usual, it was well worth the wait. My frames were handled with care and the end result was terrific. I have recommended Lensabl to many friends. Great work and excellent outcomes. I am a repeat customer so I strongly recommend this company and prices are really reasonable.
Late and horrible fit, finish, and lense curvature. Lenses pop right off the frame easily and the curvature is so flat that my eye lashes touch them. Also feel super dizzy wearing these due to incorrect curvature.
Can't seem to speak to anyone there. Only via email.
I had frames that were comfortable, needed new lenses.
I'm thrilled with them.
For some reason during the pandemic I decided to scratch a huge gash into my glasses. These frames are my favorite and I was distraught. I ordered replacement lenses from lensabl and they turned out perfect. The prescription is perfect and the lenses look great.
I initially sent my glasses in the middle of July 2020. 4 weeks later I had no answer on the outcome of the glasses. There wasn't a number nor a chat so after several attempts via email customer service finally responded with they had lost my frames and that I needed to send them where I had bought them to get a replacement. Those original frames which I loved where no longer available so I had to settle for whatever was available. It took another 3 weeks to get the replacement, no expedite shipping which it was the least they coud've done.
I've been thrilled to be able to do this whole process online and it's mostly gone smoothly.
When I looked at the glasses I knew immediately there was a problem for me.
The line for the bifocals is so high. It's literally right in the middle of my eye. I've been wearing bifocals for 25+ years and this line is located higher up on the lens than on any other pair I've worn.
It's terribly distracting because half of my vision is out of focus. I can see the line when I'm looking straight ahead and I've never experienced that before.
So... on the one hand, I'm so grateful to have this new prescription in a pair of bifocals as my others are older and the lenses are scratched.
And... on the other hand... at least half of my field of view is out of focus when I'm driving, walking, biking, birdwatching... I'm hoping I'll adjust because I'm not willing to ship them off again and wait. I followed the instructions for using the camera as best I could and apparently it does not work.
They were very easy to deal with! I had already made the order but noticed the next day that I had missed a 15% discount email from them that went into my spam. I really appreciated that they honored the discount after the sale! I will use this service again.
I was able to navigate my way through the order process without needing to ask my daughter for help, so its pretty easy. Got my sunglasses yesterday. I am pleased with them.
Great company hands down. I love my custom lenses in my sunglass frames. Easy to order. Received kinda fast (but understandable with current world stuff) awesome case included and cleaning kit. Great service. Thank you guys!
I was very pleased with using this site and the instruction and speed I received my glasses. It is affordable and I love the collapsible case it comes with. I look forward to ordering again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members