LensablReviews 5,793

When "Lensabl' couldn't make the prescription properly, I contacted the 'Better Business Bureau' for help. This occurred in February 2020. 'Lensabl' never bothered to respond to the formal complaint.

Today, July 2021, 1year and 5 months later, 'Lensabl' finally wrote a response, no doubt in an effort to clean up their well deserved "F" rating by the 'BBB'. This company was a terrible experience for me and, judging by many similar comments, others also.

I finally went elsewhere to get my lenses properly remade. There are several other companies that have been in the lens business much longer than 'Lensabl', have much better track records, offer good prices and far better service. Do yourself a favor and go elsewhere.

It took a little longer than I thought, but they are perfect, Lensabl is the best way to go if you get a new prescription and want to save on the cost of getting new glasses. I sent in my new Kate Spade frames and there was no extra cost, other places want to add on a 20.00 fee for designer frames.

I am so happy I found Lensabl. They are affordable, convenient, and fast!

My lenses were so scratched and it was going to cost me like $250 to get them replaced from my optometrist... which was about how much the frames and lenses cost in the first place. Such a rip off. So, I started perusing other options and found Lensabl. They were way more affordable and the entire thing was seamless, from ordering, to shipping my frames, and to getting them back.

I am so grateful and will definitely be using this again when I need to order another replacement.

Waited way too long this time, paid up front, no discounts, this is my second round with lensabl and I liked the service, but this round was really hard without my expensive frames all summer and not knowing if they'd come back to me in one piece.
I finally received them and they are great, although the reading glass portion on the bottom (transitions) is really high so I find myself aiming my chin down to drive.

Be wary of a business that has a caveat like (paraphrasing): "Do not send more than one email to our customer service department or we'll put you at the back of the queue." It took 15 total days to receive my re-lensed glasses (from the date they received them), though they were not returned in the original (fancy brand new) case that I sent the glasses to Lensable. Also, though I updated my prescription on-line on the same day they received my glasses, they couldn't confirm that the new prescription could be used. Even now I'm not sure. Customer service interactions with them were slow. Product quality (when the specs finally arrived) seems fine. But if I had it to do over, I'd choose not to do business with this company, it was not an especially pleasant experience, especially for the top dollar paid.

I sent in a basic pair of Warby Parker acetate glasses for a simple lens replacement. Nothing fancy. It took 2 months to get back to me! Customer service never offered me any delay information; I had to reach out and ask twice what the status was. The website states 4-7 business days with possibly some extra time for coatings or sunglasses. Simply unacceptable, I will not use them again. It's a shame, because the end product was seamlessly integrated and good quality.