Lazada SG

Lazada sent me a link to provide evidence for appeal but the link cannot be opened despite notifying them thru many ways. On the day of date line, they emailed me n stated closed case because I did not respond. Their external customers support sys sounded extremely help n promised many things but nothing were true. The product I bought did not meet my requirement, delayed delivery n box was torn. They rejected my appeal without reason. Given their care-less attitude, no wonder the customers' data were stolen. Do not be get into my situation. Do not patronise Lazada.

On a few items that i wanted to buy, it shows as free shipping for standard delivery (usually at $2.99) proceeded to checkout and alas, its not free. Tried on mobile, tried on laptop and desktop, all showed the same free standard shipping on the product page. Brought the matter up to customer service with screenshots, i get the repeated reply that they don't see it as how i do. Told them its a waste of my time shopping on their site and asked if they can honour the free standard shipping as stated. Reply is no. Always no, always deny there's a problem.

I did manage to buy a few other items successfully and now have 2 loyalty vouchers to use, $5 vouchers only. Guess what, both can't be used. Website says its "fully redeemed for the day". Loyalty vouchers are exclusive to me right? What a load of crap this website.

Lazada customer service is the wrost among all e commerce. I bought some items but when I check the delivery status, it was stated as 'cancelled' and 'refunded'. Lazada did not inform me or alert me on this. However, I have not gotten my money back after few weeks. I made several calls to ask about the refund, the customer services keep pushing around and placed the blame for the fault of system. My money could be gone and please be careful when making of purchase from Lazada.

...Very bad company and nor the cheaper. Do not care about they clients.
Return good difficult and impossible.,,...

I am still recovering from the shock of the day when an agent called me back in not the most polite manner and questioning me why I gave a Low rating. Is that how we need to be challenged? Almost out to kill tone?

I returned a broken item one month ago but still waiting for the refund. I raised my case to the customer service. The first one told me to wait for 24 to 48hours for further update but did not hear from them after 5 days. Then I contacted them again. They even said there is nothing related with Lazada but only the courier company. I was asked to keep on checking the app for the updated. They don't give help and even have any way to make a complaint. If something goes wrong with your order, it is impossible to get any help but only lose your money. I shopped via Lazada because I trusted it. Now I learnt from this bad experience.

Don't deserve any star.

Just got 3 watches from Lazada at low price but well below expectation.

1. Misleading picture of watch.
The watch came with two holes (design) on the band but the pic didn't show any.

I will never even wear the watch

2. Lousy quality.
Try to wear on the other two watches. Need to pull extremely hard to tighten
When try to remove the pin just refuse to come out.

Although the total cost of the watches are only $28. This would had been put into better use.

3. My review of the 3 watches gone missing.

No more purchase with them.

I'm forced to give a 1-star rating as this rating systems doesn't have a zero or negative star rating which is my true rating.
I placed an order on Jun 8. Delivery was promised between 19-21, as verified by the so-called tracking system which is a laughable appendix to the wholly useless site. By the due delivery date, I wrote 3 messages asking for status updates - none of my messages were read let alone responded to. I asked the customer service, who nonchalantly ask me to cancel the order as if failure to respond to customer is part of their DNA.

I have been using this platform for a few years. Generally, I was satisfied that Lazada accepted returns & refunds without questions asked when the purchase was not suitable.
Recently I note a number of crooks selling on Lazada and for the first time the platform accepted a return but REJECTED IT.
At the moment, they are holding the goods I don't want/need and refuse to refund.
For an amount of almost S$100 I don't think this platform is credible.
Moreover, together with their dropping rates THEY REFUSE TO DISCUSS WITH THE BUYERS. Instead, they stand by the seller who, consequently, do pretty much what they want.

viewed on Sat, 10/03/2018 - 13:22
Bad company May I know what action can we as consumer takes if Lazada continues to delay refund. I have returned my item a month ago and no refund has been initiated. The reply from customer service is that they are under system upgrade. But it has been a month passed and I still have not get my refund. I have emailed them to ask when can I receive the refund and provide me with some info when the system is up and guess what... no reply. Is the company trying to scam us?

I could not make a purchase on their website, because a payment method cannot be added. Cannot pay by paylah because there is no QR code. Tried to check-out/purchase using different browsers - did not work. Took me a few tries on their app. I think I kept trying because it was the weekend, and I was feeling 'kindly'. On any other day, I would have given up, and used amazon instead?

I didn't receive my product and transaction is closed by Lazada, upon cancellation of order not systems is asking to return the material for refund, what a joke and no contact with Lazada customer care. They even didn't have contact number where we can call and they don't have policy to call customer. $#*!ty things and ugly experience. Likely to close my Lazada account after this dispute over. My order number is ************** dt 21st April. Honestly Amazon is better in customer care services.

Horrible Customer Service. Probably the worst in Online retail. Totally incompetent, rude, inefficient and clueless staff. They put you on hold forever while they claim to be investigating (I think they are sleeping on the job), and when you question the long unnecessary hold, they will put the blame on system trouble. I had one irresponsible staff who conveniently left the chat when I questioned about the long hold. Just disappeared. If you email to Customer Service, it bounces back as Delivery Failure. Incompetent.