Charged me $1 for no reason, asked if they could get back to me by today, customer service agent avoids to answer.
Tosses me like a ball 3 times despite my explainations. Got transferred 3 TIMES, 2 agents ignored my request (my request was simple - ask them to listen first or please explain to your colleague so that I don't have to explain for a 3rd time). BOTH GOT IGNORED. Transferred me without my consent and despite my protests. 3rd one ignored my question of getting back to me on the same day. Thanks for listening and transferring despite my protests, John!
Their system is laggy in processing payment. Unable to process my payment and cancelled my order.
Then tosses me around like ball between merchant and agent.
The agents don't care about your issue. They'll just apologise and eventually if you don't take it, hang up on you. Thanks for enhancing my experience, Muy! Even the merchant is more patient and nicer than their agent.
Their agent's way of handling frustrated customer is by hanging on them! No point trying to feedback cause they don't even have an official email address for customers and claims that their hotline is full.
Best customer service experience woohooo!!