Lazada SG

Lately experienced twice item purchased just send a small envelope!
One was immediately refund, another one drag and delay till today 17 days still never refund.
3 days ago (last Friday) chat with Lazada and mentioned that will make a police report and they immediately told me the refund was approved but in their app no update and check my bank no refund will wait till later today no refund will make a police report!
* Suspect they are making false transaction to do money laundering in Singapore! Many case has been report sellers change name and still sell again in their platform.

...Very bad company and nor the cheaper. Do not care about they clients.
Return good difficult and impossible.,,...

Terrible experience. Lazada refused my return even though I was within the return window. They hid behind a technicality, denying a refund or exchange. Zero flexibility or support—definitely wouldn't recommend.

Should not lazada be more customer centric and take recovery action when customers report undelivered item. Stop saying you have sop for investigation, limited access to the system for follow up action and push back to customer to cancel the order. This is totally unacceptable. FYI your delivery evidence photo didnt show the actual address, is this the correct sop.

I requested to return an item thay was of poor quality and lazada didn't approve... While the seller 's ad clearly states that it can be done within 3 days. I will not buy important items from lazada. I

1. Many different shops on this platform and orders not aggregated. So you run the tab on separate delivery costs
2. I took all steps, being careful to only order from one supplier. Upon check out I can not book a time slot as one item is not avauilbel. An item that is NOT in my basket so can not delete
3. After going through the useless computer whatsapp, a live agent asks me to order through the phone app only. What the Duck, if you can not process orders through internet, then dont waste customers time, dont offer it. That was the last time. What a lousy platform. Amazon at least one place and normal customer service.

Food quality is poor, as service is terrible and everyone from delivery to staff are perfectly committed to terrible standards. Selling rotten food at least I got a refund. But I guess this is the same in whole of Singapore so cannot expect much. After all I am Indian.

The refund of my item above $800 took more than 1 month now, and the CS mentioned that i'm supposed to wait for additional 15 days to wait for the amount to be reflected in the bank. This is plain rubbish as the banks have told me that all refunds except airlines, take less than 5 working days. Crap.

Ordered a carton of dry food from Redmart,Lazada. Food came with very short expiry date hence I requested for a refund.

Few days later, a delivery person showed up and picked it up. Thereafter, I was told that the receiving end, Redmart,Lazada did not receive the carton from the delivery person hence no refunds can be made. Was asked if I took a photo of the delivery person as they are unaware who picked up from my side.How is that possible?and since when are we required to take photos of delivery personnels?

Very atrocious service. No accountability at all.
Took back the goods and no refunds made at all.

I have purchased from various online shopping. Shoppee, Ebay, Amazon and so far the customer service has been okay.

Lazada Singapore is really bad in their customer resolution when it comes to issue dispute.

Do not buy from Lazada - You will regret by their customer service when you encounter issue with your product No one will help you

Just want to let online shoppers to beware of Lazada Singapore poor customer service. I have shopped with Ebay, Amazone and Shopee their customer service has been great

Lazada sellers guarantee delivery when pay an extra delivery fee. In the end, the product came one day later, and my daughter had already flown off to overseas study. I wrote to the seller to reject the order; the seller told me it was not their problem, is Lazada organise the delivery with SpeedPost. At the end, I turned to Lazada for help. Lazara turned me down. Actually, Lazada earn a fair bit of money in all transactions, they can't even help on such occasion. I have been buying from AliExpress, on a few occasions, they helped or stepped in to resolve my issue and I am happy to buy from AliExpress. Guys, actually the product in Lazada is not that cheap, if it were not for the delivery time that is needed, I would not buy from Lazada, yet they can't even deliver on time, even when I paid for it. WHY SHOULD buy from Lazada? Some time is not about the money is about the principle!

Dear Sir, As a regular user of your website for my company and personal purchases, I ordered amongst other things a 24 inch LG monitor which was delivered this afternoon.To my surprise, on opening the box, I encountered 2 issues: A. The 3 year warranty card that came with the monitor requires postage to Malaysia for validity. B. On trying to even insert the disk that also came with it, the boot was no happening as per instructions. I am rather disappointed that Lazada takes such merchants to it SG website. I would like a full refund of my purchase and please let me know when you can collect it. I still have the opened box and items that came with the box.

I bought 2 S sized jackets from Lazmall from Superdry. 1 came XL, model name is different from name on their order site but Lazada refused to refund me. Items were delivered to me on 14th April, I dropped off to return at Speedpost on 15th morning. Dispute resolution team rejected my refund 3 times! Wth... send me the wrong item but I have to pay for it? It's the vendor's fault! Now I'm going for my 4th dispute resolution. Looking to go to Case/get social media to cover this story. So damn frustrated.

I have waited tor 1 month and my item is not here. The replies that i have gotten back from the customer service was Allow me to check this with our team once more and I will get back to you once I receive feedback'' I bet nothing has been done... I am utterly disappointed with this shopping platform and would never recommend anyone to get things from there. There are other platforms which certainly delivers both service and product, please dont waste your time and money in getting any thing from Lazada. Such a waste of time by contacting their customer service department. There was once they said that my item has been passed to my son when I am just a student, how professional' are they..

I bought a golf ball marker that cost $2.3 and later found out the total cost was $18.31. $15 went to shipment fee which was not reflected when I checked out. Really ridiculous. Never gonna buy from Lazada again.

Oh please dont shop here. It was a nightmare experience for me and their refund policy is biased and in favor of lunatic seller. Don't waste your time and money shopping in this unreliable platform

My overall experience with Lazada has been positive. I have been shopping on their platform since April 2020. Out of the 65 items i ordered since then, only 1 item was not delivered, which later Lazada refunded me for it. The items are mostly delivered within the scheduled time frame. I personally preferred their delivery partner, Ninja Van for their responsiveness. The return process is almost seamless. Best to check and reject an item upon delivery, for better chances of refund. However, I urge Lazada to improve on their customer service. The automatic response system can be frustrating. We prefer human to human communication. A customer service hotline would be great :)