jinny l.

Ordered a carton of dry food from Redmart,Lazada. Food came with very short expiry date hence I requested for a refund.

Few days later, a delivery person showed up and picked it up. Thereafter, I was told that the receiving end, Redmart,Lazada did not receive the carton from the delivery person hence no refunds can be made. Was asked if I took a photo of the delivery person as they are unaware who picked up from my side.How is that possible?and since when are we required to take photos of delivery personnels?

Very atrocious service. No accountability at all.
Took back the goods and no refunds made at all.