Andrea Faustina K.

From 30 December 2023, up till now, I've been purchasing items from 44 various sellers and each seller, sometimes even buying 10 or more of the same products. Most of the sellers are honest and polite. However, there are a few that have sent me items in empty packaging. Some of these were cancelled by Lazada itself as there were no movements from some sellers. Many time, I have to ask for refunds because of this. Recently, when I asked Lazada to refund me the items that were delivered empty, they refused to refund me as I had reached the quota of refunds. I even called them several times to mention that these sellers are frauds but still nothing was done. I am a foreigner, and for the items that I purchased, require me to get a tax invoice so that I can show it to the GST counter to get my refund. I called Lazada to explain to them why I needed those invoices 8 times. Mentioned that they will send it but never did. Asked me to go to the orders pages and get the receipt or contact the sellers myself. I tried to get the receipts online but it were only invoices and not tax invoices. After, my 8th call, they decided to send the invoices but not tax invoices. Called again today and was told by the agent that Lazada no longer issues tax invoices. Reason? It's been already some time that no tax invoices are sent anymore. I told the agent, 2 days ago, the items that were sent came with a tax invoice via my email. If out of 44 different products that i purchased, only 13 tax invoices were emailed to me and not the ones that i had spent more that $150. Her response: If you want, contact the sellers. Sent 5 messages to sellers. Only 2 responded that it's for Lazada to provide the tax invoices. Called them back again. Same talk. When some of my items were refunded, it comes to my bank account, maximum 3 days. I had bought this particular item from a seller and Lazada itself cancelled it. From 31 January till this very day, it shows pending refund. I had called everyday to ask about this and was told to give my bank details. Why is this so when all the other refunds are made to my bank account promptly. It's also illegal to ask for anyone for their bank account details with so much frauds and scams. Still, I provided all the information as I didn't want to lose my $232. They insisted that they had refunded me the $153 but the other one is still pending. I went through all my bank details and going through each purchase I had made from Lazada from 31 January till 16 February. No refunds done on 31 January till this date. The balance of the other refund was still showing pending. Called them 9 times regarding this. Asked me to wait for 5 to 15 working days, since it was only since 11 February the refund was processed. When I called yesterday, the agent told me that if I do not receive the refund by latest last night, to call again today. I checked my bank account details and nothing. I called this afternoon and the agent hung up on me. Called again and waited for a long time for another agent. From Saturday till today, all agents told me to wait for 15 working days except the 1 who said to call back today, if the refund is not done. I specifically told all the agents that I won't be here to follow that up as I'm leaving Singapore on 26 February. They all said to call back. I told them that once I leave Singapore, I can no way contact them. They replied speak to a live agent. I told them that everytime I do that they keep saying all the operators are busy or you have 1 person ahead of you and the page never changes the position. I've even once waited for 1 and a half hour and still the same thing. I asked them if there was an email address that I can send to. The answer was no. I have even called my bank to dispute these transcations and ask if there were any refunds and the bank told me to get Lazada to contact them. I conveyed this message to them but they still insisted that I should call the bank. I'm so sick and tired of this and I just want my money back asap. I've learnt a very lesson and have decided not to ever make any more purchases from this kind of unreliable and lying company called Lazada. Even when I told this statement to the agent, she never even bothered to apologise. This is the last time I will ever make a purchase from them. Buyers, please avoid Lazada as cautionary advice. Please take your purchases some place else where it's truthful and trustworthy.