Lazada SGReviews 197

I didn't receive my product and transaction is closed by Lazada, upon cancellation of order not systems is asking to return the material for refund, what a joke and no contact with Lazada customer care. They even didn't have contact number where we can call and they don't have policy to call customer. $#*!ty things and ugly experience. Likely to close my Lazada account after this dispute over. My order number is ************** dt 21st April. Honestly Amazon is better in customer care services.

I have placed order and am waiting for them to deliver but on the day of delivery, they cancel my order! They say is out of stock. When I place my order the item was available! And that was 3 days ago, don't u reserve the item for customer who have already paid for it and waiting for it to deliver? How can u last minute cancel the order? If u don't have it u shouldn't let ppl order and collect our hard earn money, if u state clearly u don't have the stock, we can look from other place and use the money for the available item we want. So obvious that lazada have not keeping their system well and they r really not up to the standards. Will stop using the lousy online shop.

Order placed on 29 Jan 2020 at 08:49:20, Order #*******8849. Supposed to be delivered by 5 Feb 2020, no updates on delivery and I had to What's App seller "Freshening Professional". Seller replied on 20 Feb, saying will be delivered within the week. Till date, it's still not delivered and it's over a month and seller is not responding to What's App either. Lazada's portal does not have a hotline for customer service either. So, is the seller fraudulent or is Lazada being ignorant?

We are a merchant with Lazada but our experience with Lazada is extremely bad. We have goods which we personally delivered using our own fleet but we never get paid. The answer given to us each time is that there was system error. We complained up to 7 times! And each time they were apologetic but the system error remained and still we never got paid.

Then one day we got a RUDE shock. They threatened to cancel our order because after more than 1 month they never quite figured out what's wrong (WITH THEMSELVES) and even when they managed to get the customer to confirm that the goods was delivered, they chose to believe their own machine (system) and threatened to penalise us for the non-delivery.

It is no wonder that Lazada is failing fast. They have failed not only the customers and the customers are not coming and they are failing merchants by keeping all the purchase money with themselves and we never get paid.

11/11/2019 I buy one item ROG strix fusion gaming headset on Lazada I done order and payment I use my voucher everything no problem and until next day 12/11/2019 morning 9am the seller call and tell me this item already confirm sure No more stock form supplier in Singapore market the seller say to me will replace other model gaming headset for me ROG strix delta I feeling so weird why I need to accept I already done my payment and no any special Description the stock in the page when i check. The most Weird is I already done cancel and claim my refund and I lose my voucher too this not big deal to me but I still can saw the seller publish same item in Lazada and can place order and payment?!
I msg the seller they answer is not yet update stock (I no sure what they means)
After two days 14/11/19 my money still pending on refund page but I check the item they still publish on Lazada and no problem?! No stock anymore at Singapore but they still selling?! Bad experience really need to beware

I used to love the usability of Redmart - such a simple and pleasurable interface. I've been a frequent user for 2.5 years. I also appreciated the weekly voucher code discounts and their extensive inventory. Customer service was always terrific too - it was easy to find a phone number to call, easy to get refunds or have questions answered. Since the merger with Lazada, I've had four terrible experiences with Redmart in the spate of 2 months (!). Their user flow now is so bad that I've now thought I placed an order three times - only to discover on my own that the order had been cancelled because payment was not received (it's an online credit card payment system, for crying out loud!). I never received an email, SMS or call from Redmart that my order had been cancelled. So frustrating! Most recently, over half my order was not delivered due to a damaged diproduct in the warehouse. Again, I was not notified in anyway and the refunds they issued were for only some of the products that had not been delivered. It's very difficult to find a phone number to call Redmart now, and customer service is basically helpless. Argh!

Lazada sided with the seller to reject to refund for the defective merchandise that I had sent back to the seller. Lazada gave no alternative solutions when they sided with the seller to reject my request for a refund except Lazada asked me to upload more evidence if I wish to continue to dispute. I don't have other evidence than the video I had submitted to Lazada. Of course, Lazada found my evidence not supportive of my claim. The case just hanged? I don't get the refund and the merchandise was already sent back to the seller. Sleazy and unethical. I take this case to court if I have to.

1) items left outside my house at least 45mins before scheduled delivery time. 15mins before scheduled delivery time, still received messages that delivery be made within 15mins
2) an item wasn't delivered and 3 weeks after the scheduled delivery date, no email received from redmart or Lazada n $ not refunded yet. Had similar case when redmart was operating alone n within same day, an email was sent by redmart that item want delivered and $ be refunded

My review of Lazada is based on my experiences I have had in the last one year. I have ordered all kinds of things from mini tripod to dishwasher. I think one thing I hate the most about the seller's here is that they don't accept change of mind as a valid reason for return. If I have bought a product, especially after paying a fat amount of money, I think I should be able to decide whether I like the product and gonna keep using it. If not, I would rather return it than have a waste lying at my house. Now I understand I might be coming from amazing shopping experiences from websites like Amazon. Unfortunately such shopping experiences not available in Singapore and I have to make do with terrible conditions such as above. There have been times when the seller's have sent me wrong items, crappy items but I just didn't have enough time and energy to keep at returning things.

Undoubtedly there have been few good experiences too with Redmart. They have let me process returns when they sent rotten stuff or wrong stuff. Overall my feelings are mixed about Lazada. I would say it's pretty convenient for groceries but not a great place to buy clothes (multiple cases of mismatched size, terrible quality of product), ok to buy some items of medium prices (hit or miss) and totally not ok to buy items were you pay a considerable amount of money because you have no control once you buy the item. You will be forced to keep it even if you don't wanna use it, coz once the money get in the pockets of seller's (almost all) they don't wanna let go of it.

1. Hadn't received my item 5 days after promised deadline.
2. Contacted them. They told me they would get in touch with the seller. Asked them to do so and get back to me within 24 hours.
3. They didn't do anything.
4. Contacted them again after another 2 days. They said they don't know what is happening. Asked them for compensation and immediate update on what is going on.
5. Then they canceled my order because they couldn't get ahold of the seller!
6. They offered me a compensation voucher of $5!

OUTCOME

7. I'm never buying from them again.

This has happened to me a few times. I would either buy a few pieces of something and then the supplier would just send one piece.
Or if I were to buy three or four items from one supplier and when the package arrives, something is missing from the purchase list.
In both cases, there is no direct method of addressing the issue on the Lazada. The chat is actually a robot that only handles all the listed issues (not including any one of the above). When you call the hotline, you will speak to someone who will promise you everything but does nothing.
Then what happens after is that while waiting for customer service to act on your issue, the time limit for return expires and you get billed for something that was never sent to you...
Since I'm seeing this more often than I used to, my theory is that there are many suppliers in Lazada who knows about this loophole and are taking advantage of it so either buy only one thing from any one supplier or make multiple orders if you need more than one piece so buyers beware!

I'm forced to give a 1-star rating as this rating systems doesn't have a zero or negative star rating which is my true rating.
I placed an order on Jun 8. Delivery was promised between 19-21, as verified by the so-called tracking system which is a laughable appendix to the wholly useless site. By the due delivery date, I wrote 3 messages asking for status updates - none of my messages were read let alone responded to. I asked the customer service, who nonchalantly ask me to cancel the order as if failure to respond to customer is part of their DNA.

Bought portable wifi router, followed instructions after arriving Balkans to initiate ICC card for 15 days use, router setup went through but was unstable, so used so pare phone and ICC card worked well, initiated return of router, ask to return at pop station near home I e. SSC 500m away BUT was instructed to return at singpost itself i. E. 39 Greenwich drive, upon arrival found pop station under maintenance & was told by singpost attendant that scanner not useable even manual entry will be rejected although accessible, so asked customer care for return to lazada warehouse next building 37 Greenwich drive but was told warehouse refused to accept return & customer care says will collect from home instead, apptm was 14/6/19 return attempt was 12/6/19; but no collection occurred, so had to call CC again to reinitiate unfulfilled promise of collection by lazada BUT no news yet, expecting email confirmation for new return tracker & apptm date & time, wonder if lazada is reneging on return policy.

Charged me $1 for no reason, asked if they could get back to me by today, customer service agent avoids to answer.

Tosses me like a ball 3 times despite my explainations. Got transferred 3 TIMES, 2 agents ignored my request (my request was simple - ask them to listen first or please explain to your colleague so that I don't have to explain for a 3rd time). BOTH GOT IGNORED. Transferred me without my consent and despite my protests. 3rd one ignored my question of getting back to me on the same day. Thanks for listening and transferring despite my protests, John!

Their system is laggy in processing payment. Unable to process my payment and cancelled my order.

Then tosses me around like ball between merchant and agent.

The agents don't care about your issue. They'll just apologise and eventually if you don't take it, hang up on you. Thanks for enhancing my experience, Muy! Even the merchant is more patient and nicer than their agent.

Their agent's way of handling frustrated customer is by hanging on them! No point trying to feedback cause they don't even have an official email address for customers and claims that their hotline is full.

Best customer service experience woohooo!