Lazada sided with the seller to reject to refund for the defective merchandise that I had sent back to the seller. Lazada gave no alternative solutions when they sided with the seller to reject my request for a refund except Lazada asked me to upload more evidence if I wish to continue to dispute. I don't have other evidence than the video I had submitted to Lazada. Of course, Lazada found my evidence not supportive of my claim. The case just hanged? I don't get the refund and the merchandise was already sent back to the seller. Sleazy and unethical. I take this case to court if I have to.