Joe B.

This has happened to me a few times. I would either buy a few pieces of something and then the supplier would just send one piece.
Or if I were to buy three or four items from one supplier and when the package arrives, something is missing from the purchase list.
In both cases, there is no direct method of addressing the issue on the Lazada. The chat is actually a robot that only handles all the listed issues (not including any one of the above). When you call the hotline, you will speak to someone who will promise you everything but does nothing.
Then what happens after is that while waiting for customer service to act on your issue, the time limit for return expires and you get billed for something that was never sent to you...
Since I'm seeing this more often than I used to, my theory is that there are many suppliers in Lazada who knows about this loophole and are taking advantage of it so either buy only one thing from any one supplier or make multiple orders if you need more than one piece so buyers beware!