lorene s.

I used to love the usability of Redmart - such a simple and pleasurable interface. I've been a frequent user for 2.5 years. I also appreciated the weekly voucher code discounts and their extensive inventory. Customer service was always terrific too - it was easy to find a phone number to call, easy to get refunds or have questions answered. Since the merger with Lazada, I've had four terrible experiences with Redmart in the spate of 2 months (!). Their user flow now is so bad that I've now thought I placed an order three times - only to discover on my own that the order had been cancelled because payment was not received (it's an online credit card payment system, for crying out loud!). I never received an email, SMS or call from Redmart that my order had been cancelled. So frustrating! Most recently, over half my order was not delivered due to a damaged diproduct in the warehouse. Again, I was not notified in anyway and the refunds they issued were for only some of the products that had not been delivered. It's very difficult to find a phone number to call Redmart now, and customer service is basically helpless. Argh!