We are a merchant with Lazada but our experience with Lazada is extremely bad. We have goods which we personally delivered using our own fleet but we never get paid. The answer given to us each time is that there was system error. We complained up to 7 times! and each time they were apologetic but the system error remained and still we never got paid.
Then one day we got a RUDE shock. They threatened to cancel our order because after more than 1 month they never quite figured out what's wrong (WITH THEMSELVES) and even when they managed to get the customer to confirm that the goods was delivered, they chose to believe their own machine (system) and threatened to penalise us for the non-delivery.
It is no wonder that Lazada is failing fast. They have failed not only the customers and the customers are not coming and they are failing merchants by keeping all the purchase money with themselves and we never get paid.