Lazada sent me a link to provide evidence for appeal but the link cannot be opened despite notifying them thru many ways. On the day of date line, they emailed me n stated closed case because I did not respond. Their external customers support sys sounded extremely help n promised many things but nothing were true. The product I bought did not meet my requirement, delayed delivery n box was torn. They rejected my appeal without reason. Given their care-less attitude, no wonder the customers' data were stolen. Do not be get into my situation. Do not patronise Lazada.