Pls cancel this ORDER # ******* because of wrong item selected,, hope your consideration thank you
Hi Lazada! I accidentally placed an order, please help me cancel this one! Thank you!
Hi Ricalyn, we're trying to call you but it seems that you were unavailable. For cancellation request, you may contact us at (02) 795-8900 for further assistance. Alternatively, you may send us an email through this link http://bit.ly/I6aQMR. Thank you!
Cancel this items#******* #******* #*******882 #*******
Hi Rhoka, we checked these orders and confirmed that these are cancelled except for 3313132882 as it's invalid. Please provide us the correct order number so we can look into this. Thank you!
It took so long to be delivered. Kindly respond immediately.
Hi Pam, you may post your order number here, so we can look into this and process your request. Alternatively, you may send us an email request through this link http://bit.ly/I6aQMR or call us at (02) 795-8900 for further assistance. Thank you!
Pls send me a full instruction on filling up the return form. What is reason code?
Hi Karlu, you just need to fill out the form with the information related to the item. Reason code is stated at the bottom part of the Return form. If you do not have the form, you may download it through this link http://bit.ly/14xShiP Thank you.
Delivered schedule June 22,2016 but I still did not receive my order
We're sorry to hear about that, Rovern. May we know your exact location? Please be reminded that the date provide upon check out is just an estimated date of delivery and not our standard delivery time frame of 1-7 BUSINESS days delivery lead time for orders within Metro Manila and 5-12 BUSINESS days delivery lead time for orders outside the Metro. Except of course for the import items which has 15 - 20 business days or 20 - 30 calendar days and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. Time frame if within Visayas and Mindanao. Saturdays, Sundays and holidays not included. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Please cancel this order ( # *******). Picked the wrong item. Thank you.
Thanks for letting us know about this, chelle L. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Please cancel my order #*******
Thank you lazada
Hi, Roseann. As per checking with the ON you provided, it was already delivered. Do you have any orders that you want us to cancel? Anyways, fr your future reference, cancelling an order is fast and easy with our online cancellation form. You just need to log in to your account, go to "My Orders" screen then click the item you want to CANCEL and follow the online instructions. Just be reminded that your status will be updated within 60 mins and cancellation can only be done 6 hours AFTER THE ORDER HAS BEEN PLACED. Also, "Online Cancellation" is not yet available via mobile app. Let us know what else we can do to help you.
Please cancel my order #*******. Emergency problem. Thank you
******* please cancel my order because i have no enough money to buy it.
Thanks for letting us know about your concern, Vince. Though we only allow cancellation within 6 hours after it has been shipped, no worries, we'll just send an email for the delivery cancellation. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Got it and everything is in Chinese on bottle. I dont know how to use this LKB sink cleaner. DO NOT WASTE YOUR MONEY
Hi KATIE N., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada.com.ph
Dear Valued Customer,
We would love to hear from you regarding the experience you had with the Customer Service Agent who recently assisted you with your query/concern. At Lazada, we value how your experience was and we look forward to hearing from you; so please take a moment and let us know:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Sincerely,
Lazada Customer Care
I ordered (2) 60 pieces of vinyl tiles two months ago. 1,483.00 pesos per 60 pieces. I received only (1) order of 60 pieces of vinyl tiles and I got charged for 2 orders. After item delivered noticed its only 60 pieces and the amount is 2,966.00. I Returned the next day coz they delivered late afternoon. Took a pictures of the item and the original shipping receipt from Lazada and Emailed to customer service lots of times. After 3 weeks finally got responsed and refunded me 1,483 pesos. So, I email customer service 10 times for the other half of my money and here's Lazada 's responsed:
Lazada's Customer Relationship Manager, Mar 24,7:25 AM HKT:
Hi Monaliza,
This is in reference to your concern under ticket number (*******)
We do apologize for the inconvenience you have encountered upon receiving your order with missing item. I have taken over your concern as part of Lazadas Customer Relationship Manager.
To help you with this, please be advised that we already coordinated this concern with our Payments Team to process the refund for the missing quantity amounting to 1483. 00 via LBC remittance. Kindly anticipate a separate email with a remittance number once completely processed.
Once again, we truly apologize for the inconvenience this has caused. We hope for your continued patience and understanding about this matter.
Best regards,
Rachel
Lazada's Customer Relationship Manager | Customer Service | Lazada.com.ph March 24th when I received Lazada's email but until now STILL WAITING FOR THE OTHER HALF OF MY MONEY. "What a liar Relationship Manager".
We understand how you feel about this and we sincerely apologize for the inconvenience this has caused you. For further assistance may we ask for the order number so that we can check it. Thank you.
There should be a zero rating... Matagal nako nag order ng putang inang washing machine. Feb 7th ko inorder anong petsa na? Wala pa rin. Naka ilang tawag nko sa hotline nila puro na lang on on delivery lang. Kung ako sa inyo wag na kayo mag Lazada puputi buhok niyo kaka antay. Di ako mahilig mag mura pero Putang ina.
Hi lazada i just want to say na wala akung reklamo sa delivery nyu very fast. But nung dumating ung inorder kung eyeglasses may damage at ayaw tanggapin sabi kasi nabuksan nadaw. So panu pala malalaman kung may damage o wla kung di bubuksan diba? Ung araw nung dilevery kurin sana ipapareturn. Very dissapointed po aku may policy kayung 7days to return peru bat ayaw nyu taggapin?
Hi Tricia m. Can you please confirm if it was LBC who refused the item upon return? If so, may we ask for the order number so that we can further check it? Thank you.
Magpapasko last year 2016, may nakasabay ako sa jeep. Babae. Gabi na nun pauwi na xa. Taga Soldier Hills Muntinlupa. Nagka kwentuhan kami. Nakakapagod daw ang byahe. Tanong ko "san kaba nagwo work?" sabi nya sa Lazada. Ang dami dae nilang ni-pack. As in ang dami daw. So ako naman was like "ah talaga taga Lazada ka?" kase ang husband ko eh fan ng Lazada eh. Tapos ang sabi nung girl. Ay naku ate lahat po ng items ng Lazada galing China. Almost all po ate. Tas yun bababa nako that time eh so hindi ko na sya na chikka pa. Sayang.
Kaya pala nung minsan umorder ako sa Lazada hindi ko feel yung inorder ko. Alam na alam kong hindi naman xa original. Akala ko lang pala orig based sa mga pictures nila. Tas nagbabagsak sila ng presyo from orig na price. So mapapa order ka talaga.
Husband ko mahilig mag Lazada. Dumadating naman.
Hi Keng K., please be advised that some of our items are manufactured from China like other device but we all make sure that it is legit and authentic. Also, we have our Lazada warranty wherein you can return the item for free. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.
So poor customer service. Sobrang hassle ng gnwa niyo. 3x na mali pa din ang item na narereceive ko sana lang pagbinalik ko ito tom pagbalik skin tama nmn na nasasayang lang money ko at oras ka kakabalik sa lbc. Nakakbeastmode
We're sorry for this, Ghela. Please provide the order number for this concern so that we can help you. We'll wait for your reply. Thanks.
Gud day lazada. Bakit ganun ung refund ko di ko pa din makuha? Sabi ng lazada nasa lbc nadaw at my transaction number na kaso nung kukunin ko nga mali daw ung number. Di ko mabuksan email ko at nareformat at nawala pa cp ko di ko na din maalala order number kc rwfund nalang naman hinihintay ko. Pakiaksyunan naman to. Eto ang info. Recver is necie delos reyes ng 190 purok 8 bacao 2 general trias cavite. Nakailang email na aq sa customer service pero mga nonsense sinasagot nila sakin. Salamat
Thanks for reaching out to us, lovely. Pwede po bang mahingi ang order number for this concern para matulungan namin kayo? Paalala lang din po na meron lang pong 7 days holding period ang LBC for Lazada refunds. After this, kailangan pong mag-generate kami ng bagong refund reference number for you. Kung hindi na po active ang email address na ginamit sa pagplace ng order, pwede po kayong mag-send ng authorization letter kasama ang inyong valid ID sa email address na: payments@lazada.com.ph. Please note that we only honor the following ID's:
Driver's License
Valid Passport
Unified Multi-Purpose ID (PVC ID card)
SSS ID (PVC ID card)
PRC ID (PVC ID card)
For future concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Naka order nako ng maraming beses sa lazada, isa lang naman solution dyan sa mga negative feedbacks, dapat sigurado kana sa bibilhin mo para wala kang hassle. May iba kasi dyan magaling lang mag order, ang ending di naman pala sigurado tapos sisisihin si lazada pag matagal ang refunds at returns, wag ganun!
Wow! Salamat po sa feedback nyo, Ms. Michelle. May abogado na po kami dahil sa inyo! Hahaha Nga pala po, may Super Brands Sale ang Lazada sa darating na July 5 to 11. Up to 80% off! Hindi niyo na kailangang pumunta ng mall or outlet store to enjoy your favorite brands. Visit www.lazada.com.ph or i-download ang Lazada mobile app for free.
Hello nasan na po ung inorder ko sa inyo? Bakit hanggang ngaun di nyo ko update kung naipadala na, mag 2weeks na po bukas. Puro nalang ako hula nito. Di manlang kayo marunong magparamdam pagkatapos nyo matanggap ang bayad. Ito un ORDER# *******.
Hi Ems, we checked your order 332181412 and confirmed that it was declined by our Online Order and Payment Verification Tool. In any event that you have been charged, please allow 5-15 banking days for the reversal to take place. Thank you!
Malinaw naman yung address. Dahilan nung delivery boy, bago palang daw sya sa ganung work. And yung address na nakaattach sa order ko, di daw nya alam. Hanggang sa tinanong ko na siya na alangan ako ang mag adjust eh ako yung customer, natigilan sya. Di sya nakasagot agad. And after that i told him to send it kinabukasan. Nakakabanas lang kasi gusto nya ako yung kukuha ng order ko sa kanya. Malayong malayo pa sya sa address na nilagay ko. Gusto nya sya ang puntahan ko. Tama ba yun. Sana hindi kayo nagha hire ng ganyan. Nakakasira sila sa image ng business ng Lazada. Ayoko sabihin to pero tatanga tanga yung delivery boy.
Overview
Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi ed c, thank you for accepting our call. This concern has been resolved since we already processed cancellation on our end.