Rachel D.

Station with my family in Japan and still loving shopping in Amazon. Very convenient and fast shipping.

Lazada.com.ph
Dear Valued Customer,

We would love to hear from you regarding the experience you had with the Customer Service Agent who recently assisted you with your query/concern. At Lazada, we value how your experience was and we look forward to hearing from you; so please take a moment and let us know:

How would you rate the support you received?

Good, I'm satisfied

Bad, I'm unsatisfied

Sincerely,
Lazada Customer Care

I ordered (2) 60 pieces of vinyl tiles two months ago. 1,483.00 pesos per 60 pieces. I received only (1) order of 60 pieces of vinyl tiles and I got charged for 2 orders. After item delivered noticed its only 60 pieces and the amount is 2,966.00. I Returned the next day coz they delivered late afternoon. Took a pictures of the item and the original shipping receipt from Lazada and Emailed to customer service lots of times. After 3 weeks finally got responsed and refunded me 1,483 pesos. So, I email customer service 10 times for the other half of my money and here's Lazada 's responsed:
Lazada's Customer Relationship Manager, Mar 24,7:25 AM HKT:
Hi Monaliza,

This is in reference to your concern under ticket number (*******)

We do apologize for the inconvenience you have encountered upon receiving your order with missing item. I have taken over your concern as part of Lazadas Customer Relationship Manager.

To help you with this, please be advised that we already coordinated this concern with our Payments Team to process the refund for the missing quantity amounting to 1483. 00 via LBC remittance. Kindly anticipate a separate email with a remittance number once completely processed.

Once again, we truly apologize for the inconvenience this has caused. We hope for your continued patience and understanding about this matter.

Best regards,
Rachel

Lazada's Customer Relationship Manager | Customer Service | Lazada.com.ph March 24th when I received Lazada's email but until now STILL WAITING FOR THE OTHER HALF OF MY MONEY. "What a liar Relationship Manager".