Lazada

Delivery takes forever and customer
Service never gives you a feedback about the delay of the delivery. Promised date on the confirmation receipt when you placed your order is untrue. They are all liars and inefficient. The only good thing is it is COD. When you don't get your item you don't have to pay. But don't they know the reason why you bought item from them it is because you need them. Either it is COD or postpaid. Ordering online is supposed to be easy and convenient. But from then it is very annoying, disappointing, frustrating and aggravating. Lazada Ph please fix your problem and give proper customer service to your clients. I will never ever recommend you to my family & friends abroad! Poor delivery service.

I am really upset with your service like other customers here. In the return form, a replacement is chosen over refund for the item bought more than 2 weeks ago. Then all of sudden you sent me an email telling me you tried to call me to ask if I want a refund or replacement. Don't you read the return forms?
Then because you didn't reach me, you suddenly decide that you'll just give me a refund. FYI, I held my phone the whole day and never I received any call from you. Until now, no news from you. ORDER # ******* This is just my second order from Lazada Phils. And just like the first one, it's also disappointing.

We ordered 2units of air humidifier with order#******* which was delivered last Sept. 23 but to our dismay we paid for 2units but only received 1. We immediately called your center to inform our complaint and until now we are calling but you are only sending us the following ticket numbers *******, *******,******* containing the same message that you will be responding within 24hrs about the matter. Why can't you just deliver the product which in the first place was already paid? How long is your "24hrs" for us to receive a good feedback? Please take note that this is our first time to order in Lazada, so disappointing.

Used to love Lazada, spents thousands of dollars there in the last year, and got some really nice things, and some expensive mistakes. However now I can't get a delivery at all, unless it something large and expensive. Toys, electronics, guitars, glass water, all put on a motorcycle and driven around for a week lying about coming to my house, or me calling and rescheduling and returning to seller, even back to another country!. Or delivering after lying about coming to deliver for days and showing up with it broken, torn and filthy! I even put no Ninjavan on my address label, guess they can't read, cause they still send with this sad horrible company keep it up Lazada, and you'll be a thing of the past!

Very, very poor customer service. They will just give you templated responses without even understanding your concern or attempt to help you at all. Their site is also buggy; I've posted a review of what I thought about a defective device and it's not showing up in the product page at all. How are people going to know about how bad and defective the products are when the actual reviews don't show up? Also had an item returned because it's defective. What irked me was the I didn't receive the full refund for the product. It's not my fault that you guys sell defective products and then when we ask for refund you don't give the full amount? WTF. Very unsatisfied. Amazon has really amazing customer service where they assist you with your concern hands on. If they are a similar business, why can't they do what Amazon does?

I ordered a phone on Lazada and paid express shipping last Tuesday -- it's Friday and I haven't gotten it

I talked to 4 different customer service reps: all apologizing and all informing me that they will escalate the matter. None of them answered my very simple question: will I get the item today.

2 of the service reps said they'd put the item on priority, which it isn't.

One rep said she'd get back to me by the end of the day I called her (Thursday). I haven't heard from her since.

To add insult to injury, I'm getting spammed by forwarded copies of the same email, which is addressed to Escalation team. I get spammed every 1st minute of an hour. I informed 3 of the reps of the problem and none of them addressed it.

Very useless Customer Service Experience

Well until i still have not received my package. Contacted Lazada 3x, they are telling me that the package is with the seller and it was not shipped out while the seller is telling me that Lazada already picked up the items. Who is telling the truth. Purchased Item May 12, its already May 30. Lazada your are asking for the order number, well here it is! **************!

I ordered a range laser from this lousy company and wait for 2 month still didn't received it, so I return it. However, Lazada told me the refund process is completed on 18 september but until now, 24 october, I still didnt received my refund! What a lousy company? Lazada is poor even 300 ringgit cannot afford? Fraudster! So disappointed on Lazada, always cannot meet the promise to the customer! The employees also had the bad service, treat the guests with impatient tone and do nothing, only send email told me wait for 5-15 working days. I spend many 15 days to wait you solve this problem already?!

I would like to say to lazada thank you for the delivery of my tv and my refrigerator. My son did received it. The tv was declared delivered on a certain day but was not, it was really delivered after two days. The refrigerator was delivered on time. But still, when I called your customer service, they tried not to let me talk to the supervisor. The order no. Is *******. Since my son did received his tv and refrigerator, I will still be your customer in the future. Hopefully in the future your service will be really better. Thank you so much and God Bless!

I ordered a phone. After I made the payment, the page was removed and I cant see what I have ordered. After a week they informed me it is imported from HK and without warranty. After a month I received a low configuration with different color phone which I did not order. When called they asked me to return and it will take another one month which is 15 business days to get the replacement. I decided not to deal with them anymore but to absorb the low spec phone. Now it seems a fake phone, it hangs all the time. What a cheat! The customer representatives are awfully inefficient, only thing they will tell you is "Sorry for inconvenience" or "Thank you for calling" It was completely a nightmare for me.

HOW'S. LIFE LAZADA. Shopping. With you is just a horrible. Experience. Incompetent customer. Care agents. Delayed. Delivery and reckless disregard for proper "customer care". Ive decided to just accept my faith and im willing to pay for my order (The. Item being shipped. Isnt even the exact thing as described.on the website!). And what do i get? A Tracking Number for a Non-Existing order! (How can even track it if it isnt registered with 2go?). Even your website's order tracking system is messed up. You better do something about this. Either way, i might still blog about the experience i had with you if you don't give attention to my Plight.

-RAFAEL GEPUELA, a dissatisfied customer.

As always one see the actual will of doing things properly when things go wrong... to go trough a return even for defective goods is not worth the time. Just forget it and go back to the old shop.
Lots of words and pictures for making you buy but then the time come to support the customer...
Only conditions... the same all story. Make the customer tired an feel stupid so eventually it let the all thing go. Free return with the return form printed. Where i can get it? Evasive info with not directory... i lost a day with some thing that didn't work anyh now i should spend a day trying to get support?. No I spend the time to trow up on this post. Better...

Not cheap and no warranties at all I bought a mobile, which didn't work and then i sent it back, and they told me that they will not reimburse cos is broken,, and is not...

Dishonest company to don't give back the money in case of error...

Plus another order, bought 4 items, and then for 2 of the,, they sent wrong product, a total complicated procedure to give them back the product and get a voucher to buy something I dont need cos they cant give me the products i bought... i will never buy again with these people,, just mistakes and lost of time and money,,, is cheaper go to the shop,,, and as it comes out,, also faster...

If you want more info, tell me: *******@gmail.com