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Gina B.

Contributor Level

Total Points
81

1 Review by Gina

  • Lazada

5/8/17

Delivery takes forever and customer
Service never gives you a feedback about the delay of the delivery. Promised date on the confirmation receipt when you placed your order is untrue. They are all liars and inefficient. The only good thing is it is COD. When you don't get your item you don't have to pay. But don't they know the reason why you bought item from them it is because you need them. Either it is COD or postpaid. Ordering online is supposed to be easy and convenient. But from then it is very annoying, disappointing, frustrating and aggravating. Lazada Ph please fix your problem and give proper customer service to your clients. I will never ever recommend you to my family & friends abroad! Poor delivery service.

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Lazada P. – Lazada Rep

Hi Gina B., we respect your decision about this matter and no worries since we will forward this information to management for further action as well as to avoid happening again. By the way, may we ask for the order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.

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