Lazada

I ordered for two items as it was posted in their website that stocks are available. I paid via credit card, so charges were applied at once. In one of my follow-ups, I learned that only one item was available (item became out of stock a couple of days after I placed my order) and the one item has been delivered, supposedly. I canceled my order right there and then, but a few days later, their delivery man still came up to our office to deliver the one item (shows their lack of coordination). I refused to receive the delivery because I ordered for two (and these were actually intended as gifts) and insisted on my credit card reversal. I've been trying to reach their hotline 795-8900 to follow-up on the reversal but it says that the telephone number is not yet in service. DO NOT BUY FROM LAZADA! They do not realize the inconvenience they cause to customers! :((

DO NOT BUY FROM LAZADA unless you are absolutely sure about the shipping services offered. If they use a reliable shipping service then it will be fast but if they are sending the goods by LEX (Lazada express), do not buy! Their sorting process takes ages to go through and an order that is actually located 30 minutes away, in the end, takes 1 week to arrive. Their facebook also does not allow you to leave a review because many reviews are negative using their services. The customer service they provide is mediocre but call them instead of contact them on social media. Social media representatives completely ignore you and are unhelpful. My advice, only buy if there is a massive promotion or just buy from the sellers off the website.

I buy one phone present for my fiancee. When she received the box to her great surprise when she opened it she found a stone inside. I contacted LAZADA and they asked me why she did not get a video when she opened the box... how could she understand that there would be a stone inside to get a video? I try to communicate with them for a refund... I try to communicate with the shop and the Seller... NOTHING. Big resilience for an online company!

FACTS: i ordered and checked out an item from lazada on december 10.
Today is december *******@lazada: i've been waiting for your feedback since our last correspondence through email 4 days ago. I have been tracking my order and since monday, it was already in your butuan scs. Order number *******.

AFTER OVER 14 DAYS. Beyond the standard delivery time frame (5-12 days). BEYOND the extension lazada gave themselves. Beyond Christmas (note that the item i ordered was supposed to be a gift for a loved one); beyond my forbearance!

I'm disappointed with Lazada. I've ordered several items from them and was generally satisfied. That is, until this July 2017 when they promised me a refund for an item (They admitted it was their mistake). After following up several times for over a month, no refund has been made. My last follow up with them has gone unanswered. The amount involved is small (less than P300) but Lazada can't honor their warranties/returns on such a small amount, how can you trust them on bigger items/amounts?
Lazada seems to be ok when all your orders have no problems, but when you finally get a "bad order" and need to return the item or ask for a refund, you will be really really DISAPPPOINTED!

I'm staying away from Lazada from now on.

I placed an order last November 11,2018 using the Lazada Wallet as payment method.
I top up my Lazada Wallet with enough money to pay my order. However, my order is still on Pending Payment status. According to one of their Customer Service Representative it should have automatically been paid since I have enough balance in my Lazada Wallet. I called their Customer Service hotline many times and all they can say is that they have a system issue and it is under investigation. My order got cancelled by the system in the end because it reached the due date for payment. I am really disappointed. They always advertise convenience shopping yet they let their customers experience frustration.

They did nothing and just say sorry.

For more info contact: *******@gmail.com

I ordered a tent with free tablet yesterday and was quite surprised to receive it by today however when we open the box instead of seeing a tent we saw 3 huggies diapers bags. It's not the first time that we encounter this kind of problem with lazada, we even had another incident with my sister when she ordered a red headset but instead she receive a black headset. It's really frustrating we tried to give you a chance but you just keep on disappointing as. I would like to request for my order to be cancelled as soon as possible. Here's my order number *******

I'm very disappointed and I wouldn't recommend using a Credit Card for transactions with them. I ordered 2 batteries worth 450 pesos each (*******). Item was delivered after 2 days which is surprisingly fast! However when I checked the product, the brand is different, packed in a box for 2 pcs but there's only 1 item. I then immediately returned it via LBC. Called cust service who confirmed they have the returned item and refund is being processed. I don't want a refund! I told them I want a replacement with the correct product and quantity. Of course the CSR promised me a replacement, actually I made 3 more calls within a week with them worth 200 pesos and heard the same thing. But still, they are refunding it FOR ONLY 1 ITEM? Where in I paid for 2 items? Until now I'm trying to call them but they won't let me speak to a supervisor. BRAVO LAZADA. Thank you for messing up my card. All I want is a replacement!

I must say that i have never come across an online shopping site that charges more for delivery then the price of the product itself! The site is not at all friendly and seems to detach itself from making deliveries to certain provinces and Baringay in Philippines. This is a great pity to people who live in remote parts of the country. One would have expected a company of such a stature to have risen to the opportunity rather than price itself out. Amazon get in there fast and show them how it is done!