Recently there has been a major scam involving products purchased through Lazada. Many customers are not receiving their correct orders and these orders are being stolen and substituted by wooden bead necklaces. Though Lazada has known about this scam for more than a week, nothing has been done to warn or protect their customers. Lazada is quite happy to let it's customers be scammed!
I don't know if Lazada really have delivery or placing of orders issues. I just encounter it myself after fulfilling my payment and found out that my order is Declined? I don't know, my order, with order # *******, didn't even appear in My Orders.
I'm so disappointed..
Hi Lee Y., please be advised that we are trying to call you several times. However, the contact number on our file keep on ringing. Regarding this concern, we apologized if your order has been cancelled due to system glitch but no worries since we already processed new order for the same item. Kindly refer to this order number 347467259 for your reference. Thank you.
Lazada suppliers do not give any receipts or sales invoices. Delivery does not follow advertised schedule for item delivery. Customer service is very bad and does not help into resolution of any of your complaints. Keep away!
I ordered an item which was due on the 26th. Spoke to live chat and they told me wait 24 hours to 48 hours and then disconnected me. Terrible service. I was thinking of using Lazada to supply all my IT needs but now I will NEVER use this site again.
Hello, Peter. We do apologize for the inconvenience. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
I accidentally bought a product twice and when i found out i cancelled it right away, like 30 mins after i create the order. I'm under impression that it will automatically refund to my debit card since the status was refunded. Then i received an email from Lazada to activate my wallet, I activate my Lazada wallet since that was they told me & transfer the funds there. Until now i did not receive my refund. I chat lazada customer service they told me it will take 45 business day to refund on my account. This is the first time i heard that the refund will take that long. In the first place reason why i cancelled it because of duplicate order and they will hold my money that long very unfair!!! I will not recommend lazada and order here anymore
Hi, Chariz e. We understand how you feel, we're very sorry. Please provide us the order number so we can verify your concern to coordinate it to our relevant department. Or more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Hi Lazada! I would just like to follow up on my order #*******. It was supposed to arrive on September 19,2016 - September 23,2016. I got an email from you saying that my order has been shipped on September 18,2016. But why is it that until today (September 25,2016), it hasn't arrived yet? I would just really like to follow up on it and I'm making sure to not worry about anything.
Sorry for the delays, Nico. As per LBC's track & trace, your item is now out for delivery. To easily track you order via LBC, please us this link: http://www.lbcexpress.com/track/. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I've been ordering items from lazada for a year now and I never encountered any problem or what so ever how ever i was planning on ordering items from abroad and I saw some reviews about those who ordered items coming from abroad and they ended up paying unreasonable tax.
We understand, James. Have you also noticed that the price of those items coming form abroad are much lower than those sold here in the Philippines? Like the Apple iPhone 6 Plus 128GB (Silver) (Imported) which is sold at ₱ 43,999.00 while
Apple iPhone 6 Plus 128GB (Silver) from our local merchant costs ₱ 51,300.00. All items sold are inclusive of tax, but not as unreasonable as you mention. Sometimes we just have to browse and pick the best price there is. =D By the way we have a Victory Sale on August 1 to 4. Enjoy buy 1 take 1 bundles and items below Php 1,000. Go all out with our winning deals up to 80% off. Visit www.lazada.com.ph or download the Lazada mobile app for free.
I made a purchase on lazada with credit card purchase. Delivery is supposed to be on the 01st April 2021 but until we chase them, they told me no stocks and offered to compensate me.
Very terrible to purchase items. Will not use them anymore.
Hi JOHN T., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
What's the use of reviewing my order and placing it but i get the wrong item upon delivery. My 2 recent orders we're wrong items. I ordered Bath and Bodywork s Morocco Orchid body lotion but was sent body mist. I ordered Nike Fission deo spray but was sent Nike gold edition deo spray. It also had no cap! I get the impression that it is being done on purpose kasi it happened more than once. Why don't you double check items before delivery?
I had 2 big problems with Lazada in the past. First one: around 8 years ago I bought a Panasonic aircon that I did not like and Lazada did not publish my bad review, probably Panasonic did not allow it. Second: 3 years ago I bought a defective sewing machine, under warranty, and Lazada did not refund me until I reported the case to the Department of Trade and Industry, who made Lazada pay me back.
After that, Lazada has always refunded me any defective product reasonably fast. Perhaps this happens because they know that I will legally challenge them. If you have problems, please leave your contact here and I will help you to prepare a case for the DTI of the Philippines. We have to name and shame company to pressure them to behave honestly.
Hi Lazada, I was unable to claim my refund for order number ******* because i was abroad during that time (Sep 10,2016). I just arrived back to Philippines last week for a short vacation. I went to LBC yesterday to claim the refund, but tracking number appears to be inactive already as said by the LBC personnel. May I please request your good office to process my claim. Note: I will be back overseas this 27th of November. Thank you & regards.
Hi, thank you for accepting our call. This concern is now resolved.
2 years has gone and I have not yet got my refund of order *******
You watch me this time to see that you have to face the authorities about my refund. I sent you an email today lets wait to see if you again will act like you know nothing about this issue.
Hi Nga D., we are trying to call you on your registered mobile number, however, we avail no response.
We understand your disappointments and we appreciate that you reached out to us. Thank you for giving us the information we need for our reference. However, it seems that the order number you provided is invalid. May we have the correct order number to check it on our end? You may reach our customer service hotline at (02) 795-8900. You may also visit our Help Center page@ http://bit.ly/2F2n6PH.
Here are some of our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Lazada would have to be the most pathetic online company I have ever dealt with. I ordered 1 TV. Then they cancelled it the day of delivery. Then I ordered a 2nd one. Then guess what happened same again. Glad I didn't pay up front. Do not ever deal with this company. I could even get a positive reply from them
Hi Peter T., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Company sends me spam every day. Someone else used my email to sign up. Seems like its very easy for someone else to add my email to their system with no checks whatsoever. Impossible to get my email removed from the account or mailing list. To remove the email on the account you have to confirm a new email address. Support don't ever help. Say they will get it resolved but never do. Why don't they just have a simple email address to contact to get issues like this resolved. Terrible company. Stay away.
Hi M M., we understand your disappointments and we appreciate that you reached out to us. For us to check this matter, may we know the order number that is associated with the notification that you received on your email address?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Purchased 2 items with Lazada last Aug 13. First item arrived at an expected date. The 2nd item has not. I contacted their support multiple times but always got the same response. Couldn't even give an exact date of delivery for a supposed to be "Next day delivery" item.
Damn you, Lazada!
If you're reading this, here's my order number: **************
I had several purchases made from lazada which were delivered on the promised date, but my last order which was an imported item was still having a status of processing after 20 days of my order date. I paid my order using my credit card. If the estimated delivery time if from 15-20 days my order should had been shipped by now.
Thanks for letting us know about this, George. We understand that you're really excited to have your order. No worries, you will receive it within the promised standard delivery time frame of 20 - 30 calendar days. You will receive a notification once item is already received in the Philippines and another one if its on the way to your location. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Ordered and payed for a lightning cable from Lazada Phils. Just to test it out last Dec 9,2014 with delivery to a Quezon City, Metro Manila address. As an avid amazon, ebags etc online shopper it was the 1st time for me to transact with a local online shop. Fast forward to the present day january 14,2015, item remains undelivered. But being a realistic individual (knowing the xmas rush and all) i patiently waited and emailed their customer service. I started ranting when on my 5th email still the order was unresolved (all you get are automated replies and that a ticket number has been generated).
For future buyers - beware, unbelievable but you will get faster results in Amazon (thru my--shoppingbox as your courier). I ordered a pair of discounted shoes last Dec 15 at the Amazon site, got them here in manila before the end of December 2014 (if you choose my-shopping box airfreight).
Ordered xiaomi mi band and replacement straps from them. Got the straps and not the mi band but paid for both. Seriously, how am I suppose to use the straps if i don't have the mi band? After several try to get an update, suddenly I can't connect to customer service and then they email me and I explain everything again then I don't even get a proper reply. And every time I point out that i am asking about the mi band, its as if they are disregarding it's existence. What the. I really felt like I've been robbed. Lastly, i was trying to leave a review (a bad one, no profanities tho), and it won't post! What wizardry is this?
Deliveries when made via Lazada Express happen on time, but whenever made with one of Lazada's contracted logistics partners, such as Entrego in my case, are very slow and behind schedule. I've had one of two packages from one order sitting in Entrego's Mandaue City logistics hub for days. It's only around 30 minutes away! They've already missed two delivery due dates. Lazada should handle its own logistics and deliveries, but I guess that the presidents of these other companies are golfing buddies with the pres. Of Lazada.ph so he gives them lucrative contracts that they don't have enough personnel to handle while the bigwigs are busy lining their pockets. You can serve either God or Mammon, not both, you can't take your riches with you when you die, and you will be judged.
Hi Jay M., thank you for taking the time to provide us your feedback. We hope for your understanding and consideration. We will also be taking note of this incident to better assist you in the near future. Thus, we won’t tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Where is the item Lazada? You people dont care about customer satisfaction and prompt service. 31 days in transit? My parcel left San Pedro sorting station June 24th! July na po! June 2 pa po pinadala ni seller item sa inyo!
Hello MissJ, we understand how you feel and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada has the worst customer service and order/delivery system. Take this order for example: Order id: 295061257251865. Expected item arrival: June 12-15 2020 not 2021! When you look it up only a chatbot will answer you. When you check LELEX. PH it will only tell you its in transit. Four almost 4 weeks?! If you people don't mind about time, honesty and integrity there are people who value it most if you dont. I dont even know if the order could still be completed because you people in Lazada who's supposed to update us dont even care to answer a phone call and just leave it to your chatbot or blame the seller, while in fact the item is already in your possesion. They you say to check facebook and IG what for? Isn't your app sufficient enough? Makikita ba dun order info nmin? Di ba hinde. Use your common sense please.
Overview
Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
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Hi Tad K., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!