Lazada

This is what lazada is all about, you waited, you were promised delivery, you were promised action, eventually all you get is this. Closed because Lazada is really good at advertising but really bad at everything else. This will be my last order from Lazada. Thank you for reminding what a shopping website should NOT be like.

Hi Lazada! I would like to know the specific status of my orders #******* & #*******. The expected delivery is on September 20-22,2016. Order tracking for #******* says it was already shipped but I haven't received any notification from Lazada. Order tracking for #******* says it's still Processing. I placed the order last September 15,2016. One item for order #******* should be delivered September 20-22,2016 but I can't understand why the status is still Processing as of today. I am making sure that I don't have to worry about anything and I hope everything's going fine with my order. Please reply to this message. Thank you, Lazada. (I used the email add *******@gmail.com when I placed my orders).

I ordered 3 items from Lazada under 1 order number. Although 2 arrived on 2 different dates within the week, I was still waiting on the delivering of item #3. I checked the status and it states delivery is in 2 more months. That is insane-where is it coming from anyway?

I requested that the item be cancelled and the response was "Please be advised that cancellation of imported items is restricted. Please be guided that the standard delivery time frame for imported items will take 21-25 business days."

I never thought that was imported, I could have gotten it locally. I would stay away from LAZADA. No more business from me nor recommendations.

I ordered a $500 product with a Live Up account and was promised a 10% rebate. It said that the rebate would automatically apply when the item status is changed to delivered. Item took 2 days to change to delivered status (which required an email and call from me to get changed). When rebate came, it was only $0.70 and I had to give them another call asking to rectify this issue. Was promised vouchers to cover up for the missing rebate but have yet to hear from them yet. This is absolutely ridiculous, issue after issue and I am still nowhere closer to getting my money back. DO NOT USE LAZADA.

I placed an order and payed by debit card made on 01 Dec. In 8 different retails at the same time, all was delivered on time but unfortunate only one retail name SRS retail not been fulfill but i been notified by email that Shipment is already fulfilled. So on my surprise and keep waiting nothing came. So I send a lot of follows up daily but no one response to my quires. Already 11 days ago since i was notified that the shipment already been fulfill but no deliveries came from my doorstep. The Order # is *******.

I ordered from Lazada #******* and i returned it for a replacement last Oct 16 or so. I can't remember because its been so long already. They told me several times on customer services calls that my order will be inspected within 24-48 hours by their team, they said that the first time i called, and they said that the last time i called. How many 24-48 hours do you guys actually need? I've lost count of the times I called your customer service. I was hoping to get a replacement on my item since it had incomplete parts, but now I just want a freaking refund because of how ludicrous the service is. Even now i Have to continuously call them just to give me my money back. I ordered last OCTOBER, its almost DECEMBER. They keep telling me theyll update me when my refund is cleared but i always have to keep calling lazada for an update. This just sucks.

Update it was another three weeks After this post that i got my refund, spent more on phone bills than what i got back from my refund

I have already purchased many items from lazada.com.ph and posted respective reviews of the product. From my experience, only my high rating (4 or 5 stars) reviews gets published. All my reviews with low product ratings (1 or 2 stars) are never published because I write very specific details on why I dislike a product. If I write a low rating review with vague reasons, it sometimes get published. Lazada is censoring customer's review to protect their sellers. The purpose of a review is to help other customer in deciding whether to buy the product or not. I dont write low rating reviews anymore because it is just a waste of time. I just return the item immediately (within 7 day)

If I dont like it.

I ordered an item for my sons birthday, we had enough time for delivery as per lazada, They then change the expected time to 1 day later this is still ok as it will be deliverd by his birthday, today is his birthday and lazada has not delivered. He is 6 years old and crying his eyes out thanks lazada. I call to customer care and they answer my call all they can tell me is its still in the warehouse i know this as i can see the tracker lazada then drop my call and when i call back they leave it ringing i stayed on for 20 mins still no answer as you can understand one of the hardest things to do is to calm down a very upset 6 year old on his birthday. Once again thanks lazada i will remember this for many years to come.

Ordered 5 items, they charged my credit card and 4 were unfulfilled by Lazada starting vendor delays. No other option. I talked to one of their vendors and they told me they can ship the items but Lazada did not provide them my delivery address.
I am still waiting for the 5th item order delivery.
Contacted Lazada Customer Service and basically they told me to contact their vendor. Now why would I do their job and why would I order from them if they cannot manage their suppliers?
Don't waste your effort on this Lazada, they cannot manage their Customer Service, let alone the sub-vendors.