I love ordering from LAZADA however they gave me a hard time for the refund of my latest order which came from abroad. They say I would get my money back with Hellopay but it did not reflect on my hellopay account. Hellopay seems unreachable. Their hotline is not working and sending emails to them is useless they only give me request number.
You delivered a wrong item. Totally far from what I ordered. I thought ok I'll let it pass. You have a return service free of charge so it's kind of fine. Then when I went on to process my return item, I waited almost 2 weeks but until now still no response and refund. And you just tell me to wait still? Lazada PLEASE FIX THIS. What kind of service are you giving? Effort naman pls. You'll lose your credibility for this. Is this what an international company's service is? LBC has excellent service because of delivering my returned item to your warehouse on time. Learn from them. This is becoming more of a SCAM! My first and last purchase. Never going to recommend this illegal shop.
My younger brother and sister made 3 orders without the knowledge of my parents. They are just kids, and they weren't taking it seriously. Please cancel the following orders:
*********************
I'm posting it here, as there is no "cancel" button in the "my orders". Thank you very much.
Thanks for letting us know about this, Mar. We believe we have already attended to the same concern with your post at pissedconsumers.com. Let us know what else we can do to help you. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Hello!
I'm having problems with my order #******* (XP PEN Graphic Drawing Tablet). Its already been a week and the order is still in the process of verification. I'd like to cancel it and place a new order. I haven't been able to do so because of the disappearance of the 'CANCEL' button. I need this asap so I can give it as a gift to my niece. Hoping for a fast response!
Thank you!
Thanks for letting us know about your concern, Cereza. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. As per checking, we are now processing your order. Since this is an IMPORT item we have a standard delivery time frame of 20-30 days. Yours will be delivered on or before 04-Oct-2016. But no worries, we'll take note of your cancellation request. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I return my item in LBC on March 4 but until now I didn't have the replacement of the item or refund. I alwAys follow up my concern in live agent but nothing happen. I hope there is one person who can help me to get my money back.
Hello, Judy. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
We are now really getting upset here waiting since 29.12. For the delivery of our ordered item, with no notifications up to now of any delay.
We had different plans for our New Years Weekend and the following days.
Thanks
Hi Wolfgang G., as checked, the current status of your order is now shipped. However, we still advised to please anticipate delivery of order since as per our standard delivery time frame, it may take within 5-12 calendar days for outside Metro Manila (excluded of Sundays and Holidays). You can read more about Shipping at http://goo.gl/RoRVij. Thank you.
How can I cancel an item that according to Lazada, has already been shipped. I really don't have money right now. It would be nice if you can inform the courier not to deliver the item anymore, if it's possible.
Thanks for letting us know about your concern, Elle. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request. Good day!
My first experience in online shopping is in lazada. All i can say that its very useful and convenient website where you can buy a lot of things. With lazada, you can avoid the hassle of looking and buying for something. They offer COD option too. I love lazada.
Hi Jamie C. Thank you for taking the time to provide us your feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. If ever you'll be needing assistance in the future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I love doing an online job business where comfort and time is maximize.
No need to go to an office or anywhere else just post your products and services offered and it will reach to the customers with no hassle.
Hi, marilyn a. We are glad to have served you. We value you as a customer and look forward to helping you once again with your shopping needs in the near future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada don't want you saying anything negative about your shopping experience with their sellers!
They sensored my negative review, they do not like you giving an honest opinion, it's pointless having a review system in place if all they want is positive reviews!
Their customer care service needs overhauled too, the customer is cleary not king with them because of their lack of after sales customer care service etc!
In future, I will source any future online purchases elsewhere and not use Lazada again!
Hello Joseph R., we would like to thank you for giving your most honest opinion and it has been very helpful for us to know which fields we should improve our services. We hope that this is the very last time you would encounter such matter and we are hoping that you would continue to support our platform.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!
Hi po. I ordered last September 09,2016(Powerbank) and the committed date was Sept 23 to 27 and up until now I didn't receive any call, text nor an email from your company. Can you please follow up? I badly need the item
Hi, Shem. May we know your exact location? Please be informed that For orders of high capacity powered items (i. E. battery bank) and items with liquid content (i. E. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Hi Lazada, may I know if my remaining orders in Order # ******* were already shipped because they were stucked in "Packed and already for shipping" since yesterday morning. I already received 1 item delivered by LEX. Hoping to receive my other orders by tomorrow or until friday since no one will receive my order during weekend since I put office address as the shipping address. I would appreciate your reply on this. Thank you
Hi Mica B., as checked, the current status of your order is now shipped. In that case, we may advised to please anticipate delivery within 1-7 calendar days since you're within Metro Manila. Thank you.
This company is the absolute worst. What a total trainwreck of an organization. None of the employees have a clue about what's going on. I don't know where they find these people but you can't help but feel deeply embarressed for them. One thing is for sure, Lazada does not give a rat's behind about you as a customer. And most of the products they are selling are total junk. Good luck getting a refund!
Hi Sir Matthew P, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Seems like no one ever gets refunded when they return a defective product, still waiting for mine. I returned it right away, they received it on their warehouse and it's been sitting there for 2 months, their customer service sucks and I just got told they will follow up for the 67th time.
Hi yer u. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I received the package last Oct. 24. I paid for 3 cases and 2 of them are missing. Then I returned the package to lazada for refund. Their Refund team sent me emails confirming my refund with LBC but when i claimed my refund no amount is in the remittance number. I will definitely not recommend LAZADA to anyone I know. So unprofessional.
I made an order on Lazada APP ************** on 19 Sep 2020 09:24:58 which I still did not receive.
There has been no update for 13 days now and counting. They insisted that Ninja Van already got my package but when I contacted Ninja Van, they say they have not receive the package yet because Lazada won't release it to them. This is outrageous! I already paid it. Customer service reps are incompetent specially "Maribel" she just didsconnected the chat.
Hi Krylle, we understand your disappointments and we apologize for the delivery issue that you encountered. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Actually, lazada used to be a good online store. The delivery is really fast and all however, when they went mainstream, their service became poor.
Just recently, I had an experience where in I ordered an iphone case (this is the first time I ordered again after a year) and I expected the item to be delivered the next day because this was always the case before but surprise, surprise! It didn't came the next day. After three days, I was beginning to get really annoyed. I sent an email to customer service stating that how come my order is not yet delivered when it is only 1 item. Then they replied that it will take 1 to 7 business days for me to received it. So i waited. After 7 days, the item arrived and to my dismay, the quality of the item is ugly and it looks cheap. It's different from what they are advertising online and it really pissed me off. So, from then on I swore to never order from them
Ordered an item last Sep 6 and after I received it I filed a return case because they sent me a wrong item. Up to this date I haven't received my refund. I already contacted them twice and the action is so slow.
Copy paste from your email:
Your Order # ******* has been placed on Saturday February 13,2016 via Cash on Delivery. You will be updated with another email shortly when the items are shipped.
(Feb. 17,2016) Your Order ******* is being shipped and will be out for delivery within the next 24 hours (Shipped by '2GO Express' courier).
Until now i have not heard anything from 2GO. You can cancel it, if it well not arrive tell tomorrow Feb. 26,2016.
Lazada texted me that they will deliver my orders today so instead of going out, I've waited for the items to arrive, and no one came. They are actually wasting my time and please Lazada, you should inform us if you can't deliver the items. Bull$#*!!
Hi Marinelle R., we do apologize for the inconvenience. For us to better assist you, may we know your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Overview
Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
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We're sorry to hear about that Mariah G. By the way, can you please provide us an order number so that we can check it? Thank you.