Kylie Cosmetics

Customer Service is totally the worst! I placed my order and realized my address is still the old one, I immediately contacted the customer service and provided a new shipping address and all they told me is that the order is final and changes is not possible. Seriously its $200 order and they are telling me they cannot do anything? I will no longer order on this company, its totally a scam! Wish I can give a zero star!

Kylie's comments service is horrible I placed an order before Christmas and I didn't get my order I emailed them several times and they send me pictures and says that package has arrived! But I didn't get it so they are just thinking about making money. I will never buy from them from now on because I have lost a lot of money and they didn't care!

Product received is not as illustrated, over expensive postage for a small item in a massive box, I suggest you check the small print clearfully

I bought the lipstick and after using it just twice I threw it away. Color not at all matches the website not to mention that you can't return it. Never Never will buy this brand.

I just placed an order which I ended up making an error and ordered 2 colors of same by mistake. Saud 72 hrs processing so i attempted to cancel my order and resubmit. I contacted customer service and their response was quote: "All sales are final and the do not accept any returns or exchanges."
72 hours and you can't correct or cancel an order that won't be shipped for several days.
Very sad...unfortunately I will not be a return customer.

I bought several lipsticks and lip liners and never received them. I contacted Customer Service and they responded 2 weeks later "to wait it out and see". Really? I am out $200.00 and asked for a refund. They sent me the link that "refunds were not allowed and all sales are final". I never got my Kylie makeup and no refund? Customer Service is rude and won't help. As the old saying goes..."I guess they think money grows on trees". Don't bother with Kylie products. You will regret it!

I tried to cancel the same day I ordered and before the order was even put together and was told that cancellations are not allowed once an order is placed, which is absolutely ridiculous! I received the shipment and the lipgloss colors were AWFUL! I contacted customer service on how to return products and was again told that is not allowed. So once they have your money they're keeping it no matter what and your stuck with whatever you received whether you like it or not. I'll NEVER buy anything from this company again!

I do like some of the lip colours because they're not drying, however many of the lip colours are not what they appear to be with regard to color. That's disappointing because it's a waste of money if I get a colour that's misrepresented on the website and I can't wear it. Also, I have waited up to 19 days for my items to be shipped to me. That's unacceptable in my opinion. I order from many companies in the US that ship items out right away and I receive my merchandise within a week or less.

I won't be buying from Kylie online in the future because the colours are often misrepresented. Perhaps if I can try on or test the product in store that may be a different story.
I believe that Kylie should not concern herself with bringing out new product lines but firstly fix the issues with poor CUSTOMER SERVICE as well as the issue with the misrepresented colours on her website.

I absolutely love KC's products especially their lip kits and other lip products. However their customer service isn't great. You cannot call and speak to a live person only via email. I updated my shipping address prior to purchasing my order and the site never registered the change so my order went to an old address and ended up with who knows but not with me! CS tried to tell me there was nothing they could do. After going back and forth telling them there is always something they can do to help their customers and they were about to lose one they finally fixed the situation. I had to pay an additional $9 for shipping but am receiving my order. Or they would have refunded my money minus a $10 restocking fee. So, if CS tries to tell you there's nothing they can do, do not stop fighting! You will receive your order! I wish they upgraded their service where you were able to call and have an issue like this fixed immediately before the order is processed. That's my only complaint/suggestion. However, I am grateful that they were able to accommodate me.

I have a love/hate relationship here. I love the matte lipstick I hate that if anything is wrong it's difficult to deal with them. I am also a creature of habit so it's annoying that they change out product randomly an then that's it you never see it again. They sell at ulta but it's limited an of course it's none of the colors I wear. So in the end I feel stuck. The product is high quality, it's nice, but I dunno but ten in your color just in case it gets the ace of you love it

I loved it! As a ways as I might be involved, it's miles quite an agreeable help. I've made numerous requests, and from right here you could likewise get this fantastic help.

I've watched their television shows since the beginning. I thought I would try sweet Kylie's lipsticks. That was a mistake. I bought two lip pencils and a lip gel. The colors were rust but online they looked like they were pink/coral. I tried to return them they said the colors on line are just for guidance. They're not the exact colors. And they would not accept return. I just speeded it with American Express. Thank goodness for American Express. I cannot believe this company is successful treating their customers this way I will never buy from them again.

The products are disgusting just like her baby daddy choice.
She has children with a man who promotes deadly riots at his concerts so he can sell tickets which results in the death of innocent children. How can any retailer allow a Kylie Kardashian product on their shelves, it's disgusting. She does zero charity work and brings nothing positive to this world, why allow her shelve space she does not deserve.

If I had to rank different products of Kylie cosmetics on the first step will be the Lip Kit, eyeshadow palette second and face palette thirs and Kyliner fourth it is in terms of my personal favourites.
That girl knows how to make some pretty spectacular products)

I just bought the new lip balm trio of her Valentine collection which claim to be 3 flavored lip balms. I tested each and each one feels like Vaseline on the lips so nothing different there. However the ad on her website claims that they are flavored and the ones I received are clearly not flavored. Not that I truly care but don't advertise something if it is not what you claim. Buy yourself Vaseline instead or Aquaphor. The consistency is extremely similar.

I bought lip pencil and lipstick set in SNOW WAY BAE. HOPELESS! It has no staying power at all. Rubs off as soon as you eat or drink and lasts less than a hour even if you don't. Struggling to complain and return. £29 wasted. I resent her getting rich with this rubbish product!

For the price you pay for their products it's not worth it in my opinion. Their lip kits are so so as they wear off easily. Compared to say Smashbox or Mac their products are inferior to them & much higher in price. I tried their products no not every one but then again I liked their cream shadows a great deal. It's just their matte lip kits that at that price should stay on a little longer then they do. Also they feel very dry on your lips. I won't be buying their Matte lip kits anymore.

Do not buy from them unless you know for sure that this looks good on you which of course you won't know till you buy it because they don't take any returns/ or give refunds or exchanges! Which means you are stuck with crap you don't want and will never use and you just wasted money on this company! Better to purchase from Walmart's than make the Kardashians richer! Rip off!

Purchased a tinted gloss and the quality was terrible. The color bled all around my lips, and people at my bridal shower asked what was wrong with my lips. I am trying to get a refund and the process is extremely complicated. They want you to send pictures of everything at every angle, and I keep attempting and the pictures will not allow me to submit. Wish I wouldn't have fallen for 'the product must be good because of the Kylie Jenner name...' Awful quality, and I truly hope this company improves their product and customer service. What an embarrassment.

It took nearly a week from the day I purchased one (1) item to be notified of even having a shipping label created. It's been almost 3 days and the tracking number still indicates that the product is STILL in California. I cannot even comment on the quality of the product and whether or not it's worth the wait, but I will say if you venture to try KC, purchase in-store. I'm in the US and have never had this issue with any other e-commerce brand (most of which were also US-based). Shipping price was also outrageous, considering I bought 1 lipstick. I managed to snag it on sale for $13 and shipping still turned out to be $9. I now understand why people have complained about this brand for years and avoid it like the plague. Buyer beware.

On February 14,2023, there was sale going on for $10 lipstick. So I bought 13 lipsticks which I thought pretty good deals. It took me a day or two to get an email Order Confirmation that's because I kept bombardare with my email. Then because of they processed my order a day after the sale was ended, they charged me with regular price. It's not my fault and it was their problem to slowly process the order. Please be aware of their business! If this is how they run your company, sorry you just lose ONE customer.

I bought three shades of liquid matte lipstick. The product is so thin that it goes on like water. Should have known better than to buy a product from the Kardashians.

Wish I would have read the reviews. They do not provide refunds. I see why, they would go out of business if everyone dissatisfied returned their products.

I'll stick with Mac lipstick.

I don't know if this is just a counterfeit product or what, I ordered from the link Kylie jenner posted on instagram thinking "this can't be fake". Got the "Candy K matte" and "Ginger matte" liquid lipstick! The lipstick is sticky, the shade is nothing like what is shown. There is no product inside the lipstick bottle except some on the applicator part of the top! There was no seal on the lipstick pack or bottle whatsoever. The top cardboard cover of the box was bent so I'm sure it was opened or even used and returned. Terribly disappointed, they end up cheating people just because they "think" they can do business. I don't know how she made a billion dollar company with such pathetic products. There is no option for me to leave a review. No refund yet!

Order PKYUS*******