Salmon S.

This company is basically a scam. They have a "no returns or refunds" policy, so unless you can PROVE that your items arrived defective, they will NOT give you a refund.

I placed an order in error and literally within 10 minutes I emailed them that I didn't mean to place it and wanted to cancel it. They said that "the order was already packed" (somehow?) and there was "nothing they could do."

What companies in 2022 aren't offering a refund for a simple misplaced order? What a scam. How hard is it to cancel my order and refund it when EVERY OTHER COMPANY somehow manages to do that (especially if the order was just placed).

So now I'll be getting some cosmetics I don't need. Thanks Kylie. Just another example of the rich penny-pinching the little guys.