Alexis P.

I've been a customer since 2016 (US-based) and have always received my items. If an item runs out of stock before it gets to you, as they sell out of certain items super fast, they'll credit you a dollar or whatever amount you spent on that particular item. I will say that shipping time is a lot slower than other online brands, even if you choose the expedited option, I would say typically 10-12 days. Regarding their products, the only makeup I think is reliable is their own AOA brand, and those are typically the products that sell out quickly. If you're looking for foundation, eyeshadow, or mascara, stick to the drugstore. If you want a good deal on liquid lipsticks, concealers, highlighter, and tools, ShopMissA might be for you. Don't bother with the jewelry - you get what you pay for, and if you have sensitive skin like me, you may regret it. Judging by other reviewers, I would say if you're not in the US, don't buy from here, or buy knowing you risk losing your package and your cash.

It took nearly a week from the day I purchased one (1) item to be notified of even having a shipping label created. It's been almost 3 days and the tracking number still indicates that the product is STILL in California. I cannot even comment on the quality of the product and whether or not it's worth the wait, but I will say if you venture to try KC, purchase in-store. I'm in the US and have never had this issue with any other e-commerce brand (most of which were also US-based). Shipping price was also outrageous, considering I bought 1 lipstick. I managed to snag it on sale for $13 and shipping still turned out to be $9. I now understand why people have complained about this brand for years and avoid it like the plague. Buyer beware.