Kohl's

While I LOVE the Kohls store, my online experience has not been great. Ive made two orders in the past two weeks, and THREE of my items have had mistakes made by Kohls. One item was sent to a completely different person because their warehouse screwed up. Another is lost in the mail. And the last item they sent to my BILLING address which is not where Im staying right now, and the order CLEARLY says that the shipping address is seperate from the billing address. Very disappointed. Kohl's is NOT doing everything they can to satisfy their customer and they just lost an online customer in me. I'll still shop in store, but Im done online.

I ordered four items. Shipping info stated four items in box. There were only three. Called customer service. Its in Ecuador. Language barrier. After four unsuccessful attempts to resend the item not in box. Four hours of request the fifth with item number for tennis shoes and forty minutes later asked IDF I wanted pajamas. Outsourcing and doing business with a third world county means third world service and in full meaning means no service. Tennis shoes are not being sent. Did a credit to my account. And account is now closed. No further risk to let this repeat itself. Doing business from an unamerican company means unanerican service. Equals no customer service.

I went to the Hamden Store to return items from an online order. I was told that is alright that I did not have tags on the merchandise and I just bring to the store and return it. When I got to the store, the customer service was having difficultly matching the skus with product. They called customer service and they said that they can't help because the system was down. The manager told associate to call back and see if they could resolve the issue. Associate called them and I spoke the customer service person and they said that they processed the return but were not able to credit my account and I had to call my bank. I called my bank and I had to make a claim against the transaction. I figured that I would call kohls customer service back and see if they would resolve it for me. They did not and told that I had to go back to the store and get a receipt. I explained to them that I gave the merchandise back to the store and can't get a receipt. So once I got of the phone with them, I called the Hamden store and told them what kohls customer service said to me and the manager told me that he has heard of that and it ridiculous. So I have made a formal complaint with Kohls and I am just looking to get my money back which is around 190.00 bucks. I just so frustrated now and don't feel comfortable ordering from kohls.con anymore

I ordered something for a gift on Dec. 3
By the 23rd-- the item was still not here. The tracking said the company sent a pre expectation shipper but no merchandise. That is the way it stayed. Kohls, of course, says it could be the shipping company instead of taking responsibility. So I spoke with a woman about overnighting the item for me since it is Kohls fault. She starts arguing that we dont know its Kohls fault. Could be the shipper. No more Kohls for me. I am done with them. 2nd time with shipping issue.

Coming from a FORMER employee, this company is incompetent, rude, unhelpful, and above all else, PASSIVE AGGRESSIVE. The employee and management conduct is severely disappointing and borderline illegal. There were several instances where I feared for my safety from another customer, notified the manager, and received NO help. I asked if this verbally aggressive and touchy customer could be removed from the store and the manager replied, "Um I don't really know if I have the authority to do that". I then had a panic attack as this customer wasn't leaving me alone. When I came back another day to speak to a different manager she replied, "Oh yeah I saw your panic attack on the security cameras, it looked pretty bad". I have had several other instances like this one, where I feared for my safety, was talked down to, was denied a raise I was on track for while new employees with fewer achievements and half the experience at Kohls were given a raise. This is an establishment I will gladly never associate myself with again and I recommend any reader does the same, for your own sanity and safety.

I went to kohls with a gift card i got for christmas. I bought a small crockpot upon getting home a friend offered to give me a nice crockpot sooo i didnt have a receipt and figured i would get store credit, well i paid 18.00 for it and the next day brought it back and they told me i could only get back 4.99 in store credit... WHAT luckily i was with my girlfriend and didnt do what i would like to have done, but hey im trying to be a stand up citizen. And i realize the only impact on kohls i can make is by doing this. So here it is. I will never ever spend a dime in that crooked $#*! store

I love Kohls and you can get lots off with their coupons and Kohls cash. I would give 5 stars but I don't like how you have to pay return shipping costs when you return an item. Most places like target, nordstroms and JC Penneys pay return shipping... If Kohls did I think I would order from them more often.

I have shopped at Kohl's for almost my entire life and love the products, prices, and employees. I decided to order online at the end of November for some X-mas items. Well, after placing my order I find out (through calling) that several items are out of stock and they even sent me a different color of one of them instead of giving me my money back. On hold right now with customer service because they lost my package with 9 of the 19 remaining items in it. They want to scrap the whole order and have me order online again. Nothing is in stock and what's to say I won't have the same issue again. I refused and told them I will only be shopping in the store. These orders contained presents for other people and now they won't have them. The tracking info said a specific delivery date and the first person I spoke with confirmed the date. The day came and went and when I checked the tracking status it had gone backwards 3 steps to being at the fulfillment center. This is ridiculous and what they offered for compensation was an insult. I asked for more since I only received 3 of the original 19 items. The rest either were out of stock after I ordered or in the lost shipment. By far the worst online order experience I have EVER HAD! Merry Christmas!

I have had the most ridiculous experience of my life with Kohls online customer service. I ordered something and it is being shipped to my old address. The order is still processing so has not shipped yet but they will not cancel the order or change the address. They tell me I only had 20 minutes to correct a problem. Admittedly, I made the mistake of not paying attention when I placed the order. I usually ever only have 1 address on file so I just clicked past it. As soon as I noticed, I contacted them but after talking to 4 different people I am basically out of luck. They had the audacity to tell me (all 4 of them) to contact the people at the former address - complete strangers who bought the house 3 years ago.
I'm adding one of the chat logs here so that people can understand what is going on and the ridiculous policies of Kohls "customer service"
In the meantime I, a long time customer and credit card holder, am forced to take the loss because they will do nothing to rectify the situation. They don't sympathize that Human Error happens. What's more, they agreed to put in a ticket to correct it but said that they can cancel the order ONLY if it is a Kohls error... meaning, they are capable of cancelling it, but refuse to unless it is their fault.
I'll be closing my credit account, sorry to say.

Kohl's charge card is NOT a safe card to use online. They don't follow payment card industry standard to verify the billing address.

I placed an order of less than $100 with my Kohl's charge card.
The system auto filled with a very SIMILAR but WRONG shipping address and BILLING address. The transaction went through with the wrong billing address.
I talked to the representative regarding the issue, Joshua with ID 9I5Q, he told me Kohl's charge doesn't verify the billing address for online transactions.
I have made many online transactions with other cards and know that billing address need to be 100% match the address with card for all cards, even a typo will not go through. Credit card companies use this to protect the consumers, that is industry standards. Kohl's charge is the only card not follow the industry standard.
I will never use this card to do online shopping. It is potentially NOT SAFE!

This is fair warning to anyone considering getting their Credit Card or anyone who has recently signed up for their Credit Card. I was purchasing some housewares on sale and signed up for the Kohl's Card to save some additional money. Ultimately I spent about $50. I planned to pay it off in two months. I marked on my calendar the due date of the bill. The day came and I went online to pay my first payment. When I logged in, I was surprised to find a late fee of $25. Apparently they consider the day to be over at 7pm CST, I was on my computer to make the payment at 9:30pm MST. Nowhere else have I ever had someplace charge me a late fee BEFORE the day was even over. I will never shop at Kohl's ever again.

Yesterday, we used our Kohl's coupons to make an online purchase.

Our purchase was delivered approximately 24 hours later.

We are very pleased with this level of customer service from Kohl's.