Jaime P.

I have had the most ridiculous experience of my life with Kohls online customer service. I ordered something and it is being shipped to my old address. The order is still processing so has not shipped yet but they will not cancel the order or change the address. They tell me I only had 20 minutes to correct a problem. Admittedly, I made the mistake of not paying attention when I placed the order. I usually ever only have 1 address on file so I just clicked past it. As soon as I noticed, I contacted them but after talking to 4 different people I am basically out of luck. They had the audacity to tell me (all 4 of them) to contact the people at the former address - complete strangers who bought the house 3 years ago.
I'm adding one of the chat logs here so that people can understand what is going on and the ridiculous policies of Kohls "customer service"
In the meantime I, a long time customer and credit card holder, am forced to take the loss because they will do nothing to rectify the situation. They don't sympathize that Human Error happens. What's more, they agreed to put in a ticket to correct it but said that they can cancel the order ONLY if it is a Kohls error... meaning, they are capable of cancelling it, but refuse to unless it is their fault.
I'll be closing my credit account, sorry to say.