KingSize Direct

I am completely disgusted with this company! I purchased items for my husband on March 30th and to date nearly a month later I still have not received my package. How long does it really take for something to ship from Indiana to Texas? I had to call and select make a purchase just so I didn't have to waste another hour on hold. Save yourself some money and don't buy from this company! I plan on putting a negative review on every sight I can about this company and I will be requesting my credit card company to reverse the charges!

This is really bad. They literally won't refund me. I called, was transferred to 5 different departments and still nothing. That was after an unbelievable amount of emails where the customer service team answering me was so horribly incoherent to what I was asking that the one refund that they did give me was for half of what I paid. I was also enrolled into their rewards program, which may have been my fault but was not intentional. Once I saw the charge on my account I called and asked to cancel and asked to be refunded that day. They said "no problem" and still haven't refunded me. It's really bad here. I've reported my issue to the Federal Trade Commission and I hope that something gets done about all of this.

I have had issues with King Size for quite a while. They have constantly mailed my orders to the wrong address, twice addresses that I never resided at. Their customer service is pathetic, not listening and only repeating information I already told them I had. I will never shop with them ever again.

49 days and still no idea when merchandise will ship, if ever. Customer service inquiries are placed hold. Mine was 6 hours and no response. Looks like they are out of business but still taking customer money. Scumbags! Don't due business with them!

I've yet to receive a refund to my credit account with king size for a return that they received over two months ago. I cannot get answers to my emails and my phone calls are less than desirable. I had to make a payment on items they have in their possession to avoid dropping my credit score. My refund still has not been reflected on my account and my second bill is now due. I will NOT be buying anything else from this company. I will NOT refer friends and family to this company. They are a scam when it comes to refunds. If it doesn't fit I suggest you sell it online to get your money back because they keep the returned items and still expect you to pay for them.

I have never seen such an inadequate policy on making changes to recently placed orders. I placed my order about 14 hours ago and just realized I order the wrong color for an item. I am unable to change my order. I was told there is a 25-minute window to change or cancel orders. That is utter nonsense.

I made an order and the order shipped about a week later. But then for some reason it was shipped BACK to their warehouse before it made it all the way to me. Now my expected delivery date has vanished and I can't get ahold of anyone there to cancel my order or even to see what's going on. Ridiculous. Do not order from them!

I have shopped from them for years with only an occasional minor problem. But my wife decided to purchase a pair of pants for me for my birthday in August and paid to have them hemmed to the correct length. When they arrived, they had not been hemmed. She contacted customer support and was told to ship them back at her expense and they would be hemmed and returned. A few weeks later she discovered that the original price had been refunded to her credit card. The FAQ says this is normal and that the charge would be reapplied when they ship. It has now been over two months and the pants have not been shipped. She is out the shipping cost both ways and the hemming fee.

This company has the worst shipping ever. I believe it ships by Pony Express. I mean old school. 1800's shipping by horse back. It can take a month or more on regular shipping. Take pride in your company King Size. OMG. Clothing is great, but horrible shipping customer service.

My most recent order showed the correct order on the invoice and the outer packaging, but each item in the package was the wrong size. I called Customer Service to let them know and inform them that I was exchanging, but was concerned the same thing would happen again - the order would be fulfilled based on incorrect packaging. Customer Service told me I would have to wait to see if it happened again before they would report it. Are you kidding me? There is no way someone could QC my reorder before it goes out? I could be totally inconvenienced again before it's reported? That's ridiculous.
To make matters worse, I tried to 'chat' through the website and was disconnected 3 times while waiting for an operator to respond. I think I'll find a new resource for my husband's big/tall clothing needs.

I purchased 4 items from kingsize, invoice#*******-0132/5.one of the items were no longer available according to the invoice. They said i would get a refund of 47.99, since i had paid for the order in advance. Still to this day 4/6/2021 i have not received my refund. I have tried to call customer service several times-you are holding on the phone from 30 minutes to an hour before a live person gets on the line and then everyone i talk to knows nothing about where my refund check is. This very unprofessional and irresponsible for a company to treat a customer this way. I guess my next move is getting the better business bureau involved. I am very dissatisfied with this company.

I ordered items prior to Christmas because I was concerned with supply and shipping times. I called Customer service to exchange item and representative told me it was after return date, but she would exchange them. I received new items, but they send old back 2 weeks later saying maximum date had expired to return after I was told they would be exchanged. This is bad business at any time but especially during this time. I'm stuck with items that can't be used and billed again. I respect and adhere to rules but don't say one thing and do another. I use this company religiously but will not use them again. Shabby Business!

They hit my credit card for monthly charges. When you hit free shipping you are signing up for several monthly charges... scam very hard to get in touch with customer service i spent over 1 hour on the phone. Had to cancel my credit card to resolve the issue. They are a scam company... hope this helps someone to not spend hours on the phone over bogus monthly charges that are dishonestly put on your card. Read other reviews and many have had the same scam run on them.

Bought a few things for my father in law and had them sent super fast paid $30.00 shipping AND handling so to be delivered on time. After he received his order they did not fit, he sent them back the next day. Here is where the rub comes in... they charged me again for handling and only refunded a portion of the the money for the merchandise (excluding the shipping) I did not expect to get back that back. Now I am out $40 and have to send on another gift on top of it. I will not be shopping here any longer and I have bought for years from them for my big and tall guy. I would rather pay more and have better customer service then what this company offers. Treat your customers better or you will be out of business!