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Anita C.

Contributor Level

Total Points
83

1 Review by Anita

  • KingSize Direct

1/21/22

I ordered items prior to Christmas because I was concerned with supply and shipping times. I called Customer service to exchange item and representative told me it was after return date, but she would exchange them. I received new items, but they send old back 2 weeks later saying maximum date had expired to return after I was told they would be exchanged. This is bad business at any time but especially during this time. I'm stuck with items that can't be used and billed again. I respect and adhere to rules but don't say one thing and do another. I use this company religiously but will not use them again. Shabby Business!

Service
Value
Shipping
Returns
Quality
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Magali R. – KingSize Direct Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

Anita Has Earned 1 Vote

Anita C.'s review of KingSize Direct earned a Very Helpful vote

Anita Has Received 1 Thank You

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Doug H. thanked you for your review of KingSize Direct

“Thank you. I presently have a very similar complaint. Click on comments at bottom of yours to read. Something has to be done about their "policy" in unusual situations as these are. Anyway thank you. Doug H”

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