KingSize Direct

I ordered out pants on Nov 15. It is now Dec 10 and when calling customer service to let them know that the shipment has been stalled in CA for more than 2 weeks, they refused to check into it and said that I must wait for 20 days. It had already been more than 20 day. I have been a customer for over 30 years and have seen a decline in quality over the past few years but always kept coming back because I could get the sizes I need. But if they take you money and don't check on the shipment, it is now time to cut ties to this poorly run company.

Offer me all colors and all sizes for $7, then tell me online and on the phone that the catalog doesn't say exactly what it says. It's heather blue, or it's twice as much. Luckily, I'm down to XL and can shop just about anywhere now.

This company not only ships the wrong items, they charge you to return it for the right item. If it does arrive as ordered, sizing isn't accurate and quality is questionable. In addition, they are fraudulently charging my cc monthly for unknown merchandise. I DO NOT trust KingSize or their parent company, Beauty Brands.

It took forever for the items to ship. Once they were received the quality was horrendous. The pants were laughably long (even though they were the same length of any other pair of pants I've ordered). I sent it back to request a refund which took ages to process and when they did they offered a gift card to KingSIze instead of back to my credit card. I wrote to customer service and they have not responded. Avoid at all costs.

They use the worst company in the world for returns it's going on three weeks and they still have not received my return this is ridiculous to the that they need to be investigated. And they product is cheap quality. I brought a pair of crocs from them they was so cheap that if you step on a rock you will have to go to the emergency room. I just want my money back I will never do business with them again

I tried to order some New Balance shoes online. It was supposed to ship a week later. I never received the order. Called them and they told me it would ship by a certain date. Guess what? It never arrived. Called again and they finally figured out it was back ordered. I waited a couple of weeks and never received any other feedback from them regarding the status of my order. This company is terrible. I'd give zero stats if I could, as I went through all this hassle and didn't ever receive my damn shoes! Needless to say, I'm done with KD. Worthless!

I was charged for my order but never received my package. Customer service was aggressive and kept talking over me. Told me it was delivered, but I never received any confirmation or any shipping updates. I have attached an image of my order as proof. The image says one of the items is on backorder until March! How am I suppose to believe that this was delivered at all! King size representatives lie to your face. Again, no help. I was able to talk to a manager who was incredibly rude and kept cutting me off without listening. I don't know who these clowns are or why they are straight up stealing my money. They said the best they can do is physically mail me an affidavit which I can fill out and then mail back. Even then it's up to their discretion of whether they will refund me or not. What a bunch of dirty thieves! They refused to email me the affidavit. What a bunch on sewer dwelling scumbags. I've never had this problem with King Size before. Out $96.94.

I am very unhappy with a recent experience I had with your company. While I understand the return policy, the items I purchased were a gift so I did not open them until it was time to be wrapped. (totally my fault). However, the pants were to be hemmed to a 37 inch length. They were hemmed to a 27" length. I returned them too late for the 60 day mark and they were mailed back to me. When calling CS, no one would help. Obviously we can't use these. It isn't even about the money at this point but about good customer service. A 10.00 credit to my account would have appeased me. Instead I was written off rather poorly by both a CS associate and a manager. Even though they stated that yes, this was a fault of the company. I will be looking for a new company to purchase our clothes from for my tall men after many many years of purchasing through KIng Size.

I ordered a pair of shoes on this site for a disabled man who needed it fairly quick.

1- The sign up coupon did not work. I emailed them and there is no reply. It looks like these coupons are fake. 2- I called up their customer service. After a one hour wait, a lady answered and I was told the order will ship EIGHT business days later! I explained the situation and the lady said she was unable to do anything. She recommended I buy another pair and pay $29 for faster service (but she could not guarantee any delivery date). 3- I asked her to kindly cancel as we cannot wait EIGHT business days for the shoe to ship. She said she is unable to cancel! If it has not shipped and it will not be shipped for at least another week and half, just cancel the order.

This is extremely bad performance and bad customer service and bad management policy.

I have ordered from King Size Direct for many years with satisfaction. However, my son died suddenly December 8,2018. I had ordered his Christmas gifts on Black Friday and never even opened the package. Had it hidden until Christmas. When I tried to return the items, I was past the 60 day return policy date and would make no exceptions. I explained I had lost my only son, had to go through the holidays, had to clean out his apartment, and was just now able to deal with the return. They didn't care. They didn't even say they were sorry for my loss. I have spent a bunch of money with these people over the years and expected better treatment. I do not recommend purchasing anything from them!

I spent over an hour looking through their catalog for Christmas presents. With inflation the way it is, I am on a tight budget and need to be very careful with what I spend on presents this year. The catalog states 50% off every item in this catalog plus free shipping on orders of $25 or more using a code. I placed the order and received an email with 30% off one item. When I went to check out, I did not receive the 50% of the levis. I later found out they are shipped by third party and do not qualify for the 50% off. Additionally, you can not use the 30% off one item coupon and the free shipping coupon even if your order exceeds $25 with the discount. Times are tough right now make sure you read the fine print on the back cover of the catalog in the lower right hand corner before you spend time researching your items only later to find out you are not getting the discounts you thought you were.

I ordered a few shirts from the KingSize website and it took almost a month before I received my items. I call the customer service number (which is a joke) and I never could get anyone. They sent me an email saying if I sent a screenshot of my order number and my address they would refund my shipping cost. Still waiting to hear from them. I'm not holding my breath just know this will be the last time I order from them. I don't recommend using this site to anyone!

BEWARE they do not honor their sale prices. Ordered from a 50 percent off catalog. Company took the order even credit card info. It reflected the 50 percent off, then never received confirmation or clothing. When I tried to call received a hateful person on the other end after a very very long wait. Try another company

Bought a few items for Christmas for my guy, I was disappointed in the quality but he was happy so I let it alone. I paid my bill on time and finally paid it off. Then I kept getting calls telling me I was past due. Did I want to make a payment. Try as I might through 4 representatives from "credit" no one would send me an updated statement so I could see where the problem was. They would yell at me... do you want to make a payment? I looked through all of my bank records and every payment had cleared. So finally on the last call I threatened legal action and all of a sudden... we will send your statement right out. First... I should not have to be the subject of intimidation, second I am entitled to a statement of the account, second I think this is type of scam so beware. And last but not least check your credit report. Mine has a past due report that now I will spend months getting removed.

They don't respond to email questions, you will wait up to an hour on the phone to talk to customer service. I cancelled my order but it still says "processing" in my account and they will not send me a confirmation email for the cancellation so I am worried at anytime they could fill my order and charge my account. Last time I called they said they don't send email confirmations. Girl was rude and hung up on me. What kind of business is this? Why can't they just confirm my cancellation? They have no problem flooding me with promotional emails. I will have to call my bank and block them from my account. So unprofessional! I can't imagine what it would be like trying to return an item if I needed a different size. Avoid the stress and stay away from this company!

I ordered an item that I needed for a specific date with plenty of time to arrive. Turns out the item was on back order and i was never notified, sent an email through their website and no response! The item had not even shipped yet. I called four days later and spoke with Resolution Specialist Omar (ID#*******) and he said he would issue a refund as long as I returned the item immediately (otherwise he would charge me again). Four days later, no refund. Called again and was told the order was in transit. No refund had been issued. Steve ID#******* could not offer any reason why i was given wrong information. Could not offer any type of reason why my email was not responded too, even tho they confirmed they received it. Waiting three more weeks to receive something I no longer need and then wait to send back for a refund. That's horrible.