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Mark H.

Contributor Level

Total Points
83

1 Review by Mark

  • KingSize Direct

5/26/19

Bought a few items for Christmas for my guy, I was disappointed in the quality but he was happy so I let it alone. I paid my bill on time and finally paid it off. Then I kept getting calls telling me I was past due. Did I want to make a payment. Try as I might through 4 representatives from "credit" no one would send me an updated statement so I could see where the problem was. They would yell at me... do you want to make a payment? I looked through all of my bank records and every payment had cleared. So finally on the last call I threatened legal action and all of a sudden... we will send your statement right out. First... I should not have to be the subject of intimidation, second I am entitled to a statement of the account, second I think this is type of scam so beware. And last but not least check your credit report. Mine has a past due report that now I will spend months getting removed.

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Magali R. – KingSize Direct Rep

Hi Christine, my name is Corinne; I am a Customer Service Specialist with King Size. I'm very sorry for the frustration you experienced with our credit card processor, Comenity Bank. Please note, Comenity is a separate entity. I will be sure to share your concerns with our team.

Mark Has Earned 3 Votes

Mark H.'s review of KingSize Direct earned 3 Very Helpful votes

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