KingSize Direct

King Size Direct used to be our go-to for big and tall clothing, but since merging with other retailers, their prices have increased, and customer service has declined. In December, I ordered shirts for my son, but they overcharged me, so I returned the items and canceled a backordered piece. I followed their return instructions, dropped off the package at UPS, and assumed everything was settled. Three months later, they charged me $100 for the backordered item, and I discovered my $150 return was never credited. After weeks of emails, customer service keeps making promises but won't fix it. Now they demand a tracking number I no longer have, and to top it off, I have to wait for the backordered item to arrive just so I can return it again.

I would highly suggest NOT ordering from this company. Returns and exchanges are a nightmare. They charged me three times the original price when I tried to exchange a sweater for a different size. ($39.99 was the sale proce and I was charged $112 for the new size as an exchange. I called customer service and was told I have to wait until the new sweater was delivered. Then I had to call back to get the price adjustment. At that pount they kept a "processing fee" for the adjustment that was their fault anyway. Then when I sent back the original item I had to pay another $10 "processing fee" for that to be refunded to my original form of payment. They did however offer a store credit in the full amount but I have ZERO intentions to ever order from them or any of their affiliates. STAY AWAY!

I would give this company a zero if I could unfortunately they don't have that up there
Ordered two pairs of slippers that cost me well over $120. I need a size 15 they sent me 10 1/2 definitely couldn't fit cost me to return them was told I couldn't have a cash refund that they would give me a credit never said anything about it receiving a gift card.
Now they're telling me that I was issued a gift card and had 90 days in which to use it. Guess what 90 days is up and I'm out the money. This is not the first time that I've had problems with this company. I would stay away from them matter fact, I think they really need to be reported to the Better Business Bureau and the State Attorney general
They need to be held accountable for what they're doing to people not just your king size but also through the other companies bylane for one is doing the exact same thing

After multiple calls to customer service, and being lied to by their representatives, I strongly recommend to anyone to avoid this company. Two orders and mistakes on both of them. Paying to ship back the company's mistakes is insane.

Customer Service Department

King Size

P.O. Box *******

Dallas, TX *******-0972

Subject: Complaint Regarding Unreasonable Return Charges

Dear Customer Service,

I am writing to express my disappointment regarding the return charges applied to my recent purchase from King Size. I purchased an item for $87.95 that unfortunately did not fit as expected. I promptly returned the item in accordance with your return policy, only to discover that I was charged $33.75 for the return.

I find this charge excessive and unreasonable, considering the cost of the original item and the fact that I followed your return instructions. While I understand that return fees may be part of your policy, the amount charged seems disproportionate and does not align with customer-friendly practices.

I value King Size products and have been a loyal customer, but this experience has left me feeling frustrated and dissatisfied. I kindly request a review of this charge and a refund of the return fee, or at least a partial adjustment. I believe this resolution would reflect King Size commitment to customer satisfaction.

Please let me know how this issue can be resolved.

Thank you for your attention to this matter. I look forward to hearing from you.

I ordered an outfit for my father in-law and never received it. It is going on a year now and the website still says being shipped.

They refuse to refund me and will not send the an outfit I ordered!

I will never use this website again and I will for sure tell everyone I know to never order from this place. Even after contacting customer service multiple times, and no help at all!

I received a hoodie for Christmas. I washed it exactly how it was directed to per the tag, it came out AT LEAST 1 size smaller than it went in, I called because I had other hoodies I washed that was from them the same way with no issues. They told me their policy is once it is work or washed they do not accept returns. I fought that battle, as this was clearly a defective item, spoke to several people asking to speak to a manager, was hung up on. Spoke to someone through the chat feature, was told they would be calling me to start the return, never called. I finally spoke to a "manager" who said he would make an exception, I said I wanted an exchange not a return. I wanted the same hoodie, in hopes that wouldn't have the same issue when washed and it was just a fluke. He emailed me a FREE return label and said he would process the exchange. I looked on my credit card they charged me for the new hoodie as I already sent back the original. Why would I be given a free return label just to send it back if I wasn't going to get an exchange? They are frauds and liars. I will be taking measures for them charging my credit card that I did not authorize them to do. It is a shame, they take advantage of their customers the way they do. I would have given them a lot of business if they weren't such jerks and scammers. I would highly recommend staying away with this company at all costs. Have never had this bad of customer service. I am assuming they know the quality of there clothes are cheap and horrible conisdering their policies. Save yourself a headache. Go elsewhere!

Advertised buy one get one free and no promo code required. I took screen shots. I kept advancing in the check out process thinking the promo price would come off. It didn't so I clicked the chat right away. The rep on the chat said they weren't allowed to adjust the price. I asked them to cancel the order, they couldn't do that either because it was already "processing". 1 of the 2 shirts then took 3 weeks to arrive. I started the return when it finally arrived and found I will need to pay 10.99 shipping and handling. Terrible experience, don't buy from them.

Ordered a vest to replace one I outgrew (lost weight). Was SUPPOSED to be delivered (KingSize CHOSE to ship FedEx). Then postponed one day, then again and again (five times). Went from Indiana to South Dakota to Montana to Idaho to Washington then to Oregon then back to Washington for delivery. C/S was NO help; just replies "Delivery as scheduled". What schedule? If I had been told it would be a long time, that would be "OK" but WHY tell me a date when you have no intention of delivering anytime close to that?

Ordered for a shirt for a funeral. They promised to have it to me in 2 days (paid the express shipping). Nope. Called "Customer Service". Talked to an idiot with no empowerment to help me whatsoever. The ONLY authority he was given was to to call me "Sir". Do NOT order from this scam company. I wish that I had read this before I ordered from this F.U.'d company.

I went online looking for a belt I was nice, 42 bucks, I got the credit card, no problem I ordered this belt in March okay that's plenty of time before a wedding we had to go to. Never received the item I did not pay the bill how can I pay for something that I never received; I called customer service spoke to people at the "bank" where the credit card is from as well, they did not seem to care...I'm really pissed off they said they sent me a copy of the "delivery conformation" yeah okay doesn't say anything other than left.

Its whole company is a joke save your money, time and aggravation... this company is a total sht show...

I'm still fighting and they want $493.00 for this belt I never got! That was only 42 bucks...

Go pound sand!

They sent me the wrong product the wrong color and the wrong size. They still haven't sent me the right product I did the return they gave me the money for the product but not for the shipping. So I had to pay $12 out of my own pocket to have a piece of $#*! clothing sent to my house that I had to send back. Never use this company they are horrible customer service.

I reviewed my bank statement it was showing $16.95 per month for this scam club... When you purchase something they have this club that gives you 10% off other companies... They never sent any kind of kit talking about this club...but they start charging $16.95 on your debit card every month... This way if you don't catch the charges on your debit or credit card they are making easy money for doing nothing... The agent gave me a credit right away, he knew they got caught... WATCH OUT WATCH OUT WATCH OUT

After a week of waiting for notification of shipment sent, and a phone call to the company, they did nothing to resolve the issue as to why I have not received my order. Told me it could take up to six more weeks to get my order. Talked in circles trying to convince me that it was in process, but no resolution. Would highly recommend no one buy anything from them again. I believe they are there to take your money and to give you nothing in return.

I received offers/promos from them and they do not honor them. I called customer service the last time and they said the promo (for my birthday) is only good for items that are available and in stock, and the items I had in my cart must be out of stock. All 3 items said there were available and a certain number in stock. I told the customer service rep to never mind I wish not give business to a company that operates this way.

I ordered 2 pairs of sandals 6 weeks ago. After 6 calls, I called Comenity Bank. I talked about a dispute that I never received my product. It's at the Stockton, Ca. Facilty and has been there for 2 weeks "supposedly". I'm getting the run around so I canceled my order and account. It could take up to 90 days for the dispute to be finalized. As the old saying goes, if it looks to good to be true, well... Bad reviews and ranked very low in clothing companies 900+ These guys suck!

So My wife bought me a beautiful king size robe and an nice pair of dock style shoes. 3 days into wearing the robe, the sides split (see photo). The shoes seemed real nice. They were designed with an elastic strap across the top of the shoe to keep them tight. By the 4th time I wore them one of the straps had already come undone from its connection. Wrote to KS "We assure our products go through strict quality control..." I'll never buy from these uncaring idiots again. They didn't care about my money? I'll make sure they don't get any more of it...

I purchased 4 woven shirts at a combined cost of $138.80 including shipping for my husband for Christmas. He passed away due to a heart attack on 11/15/23. When I contacted Kingsize about returning them I was told that because the order was placed over 60 days ago (and bear in mind that it took almost 3 weeks from order until delivery) the shirts could not be returned. Even thought they've been wrapped and under our tree for almost a month now. I understand policy but this is ridiculous. I have no idea what I'll do with these shirts now.

The only reason I made a purchase was because of their "easy" return option. My package arrived, the size was wrong and now I find out that the "Canadian Customer Flat Fee Returns Option" is no longer available even though it is still advertised on their website. Spoke to someone from king size last week and their assured me I would be able to print my return label within 24 hours. Spoke to someone today who basically said "sorry, there is nothing I can do". Talk about false advertising. Ridiculous. Should have read these reviews before I made a purchase. International customers be warned!