KingSize Direct

I ordered 4 items in November. I received 3 of them 28 days after the order and now I just got an email that the 4th item will not even be shipped until 02/03. That's 4 months and they are still charging me for it, but offered a $20 dollar discount if I spend $70 more at there store. What a flipping joke. Please don't order from them. I will only be shopping at dxl.com from now on and with all of these 1 star reviews I hope king size goes out of business.

These people are scary. To do an even exchange because their size chart was way too large. Very rude agent, talked over me and it will cost $36 to exchange the items. Don't fall for the free shipping, they will bill your card nearly $17 dollars a month. The only way to stop it is to have your bank cancel your credit card. I am not even sure the reps even live on this planet they are so unresponsive, double talk, dishonest and impossible to reason. NEVER again. Beware! Rating worse than zero.

What a nightmare. This company will post a pending transaction, but refuses to cancel an order that they haven't even processed yet. Further, they will happily charge you an express shipping fee, but have no intention of actually shipping quickly, thus ruining Christmas. I will make it my New Years hobby to tell every single person about how terrible this company is, including my sizeable Twitter and Instagram audience. Please, learn from my experience and save yourself a headache.

I have ordered from this company three or four times now and every single order has been a nightmare. Also you need to be aware if you order some thing they will send you 3 to 4 emails per day trying to get you to order stuff from them end it took multiple phone calls to get off their mailing list. My other problem is they never email me anything about my order just all the ads.It has now been almost 2 months since I ordered some stuff and I'm told it is now on back order until January 7 so another two months waiting.

Made the mistake of ordering from king size once and now regret it for life! They mail catalogs (who even does that anymore?) approximately every 2 weeks and no matter how many times I call and tell them to remove our name address from their lists, they ignore me and the catalogs just keep coming. A complete waste of trees because like I said I'll never buy another article of anything from them. Save the environment, don't buy from the overpriced and disrespectful folks at King size.

Terrible customer service, no way to cancel an order and the representatives are so rude. I was polite and stayed calm even though they raised their voice and hung up on me. Yes they have decent clothing, but the service is trash. I definitely do not recommend them.

I ordered 3 pair cargo shorts, they took almost 8 weeks to arrive. One was the wrong size. No response from customer service. I sent them back for exchange, but they returned the same pair to me saying i sent it too late. All 3 pair had identical labels but one XL pair was about 10 inches larger than the other 2.

I ordered Chicago Bears shorts for my son in law. Rec'd a brown tank top. Cust service was worthless. Wouldn't look up my order. Just kept saying send back for refund. Told me all I had to do was use label on bag to return. Wrong. Post office Wouldn't take because it had been opened. Finally had to pay to return. I wish I had seen there ratings before I ordered. No faith that I will ever get my refund. So sad that a business can take advantage of people.

Placed an order for three items, one was on back order. Global pandemic hit, I lost my job and forgot about order. Had an item that didn't fit and returned it after talking to agent. Did follow up call after 3 weeks and no info from anyone to be informed that it had been to long for an exchange, not a refund, an exchange! I feel this is unacceptable and will not do business with them ever again! Tell your friends! Do not buy anything from King Size! Be warned

Ordered two pr king size brand jeans in nov. 2018 they sent them the beginning of feb. 2019 i did nothing with them till april as i was going to put suspender buttons on when i noticed the closure button only went through one layer of fabric with frayed fabric around button tried to return them and was refused (they changed the 90 day return policy to 60) if king size will not stand by their product i will not stand by them. They loose a long time cust. That spends thousands a year on cloths well not from king size anymore! They should get less than one star.

Ordered T-Shirts from Kingsize.com tshirts came order was great. All of a sudden i started getting monthly charges on my cc. After i noticed i called Kingsize and they said i signed up for rewards, WHICH I DID NOT. I dont even have an account, just placed one tshirt order. Gave me a phone call to call and cancel. Took 2 months of $17.88, would not refund.
If you order from them, you will have a monthly fee attached. Pretty shady.

Makes me sad due to this being one of the most convenient website to shop for my dad. But they did not except my exchange for a Christmas present even though it was within the return period. Had ordered twice from them at Christmas and guess I didn't learn my lesson the first time it took at month to get a response. Makes me sad. Horrible customer service, never ordering again.

Bought nightshirt Friday 4 PM. Paid $22 for 2 day delivery. Received following Thursday. Agreed to refund expedited delivery cost; never received; refused to refund in follow-up call claiming the online order wasn't received until Monday and still claimed Thursday was "two business days". Wish I could pay my bills on their calendar basis! Results: With the help of posting at "site jabber": KingSize Direct contacted us and has refunded the difference between Express and Standard delivery. Our thanks to Sitejabber and Kingsize for correcting the issue.