KingSize Direct

Ordered 2 dress shirts 11/12/2021 … confident they would fit my son, used the measurement guide provided on site & the description about the shirt. I went to return them today 01/ 28/22 and the customer service lady said they had a 60 day return policy…so know I have $96.06 in shirts that do not fit as described! Do NOT Buy from here! Amazon Big and Tall shirts fit him perfectly with great returns! Buy from Anywhere but here!

This company is by far the worst company I have ever dealt with, period!

Just a warning for potential customers:... Once you complete a purchase online, you cannot cancel it, regardless if items have been shipped or not, and regardless if items are available.

I have sent emails, no response. Tried to get telephone order status, and disconnected (not working, try your call again later.).

I will never purchase from King Size again.

They secretly charge you a monthly club fee (it's in the fine print). I ordered a parka in February. Said I'd get it in June. After mid-June, they moved the back order date to July. What a joke! Horrible, abrupt customer "service". Don't bother with KingSize!

I ordered some T-shirts a couple of months ago. There was no problem with that particular order. Then last night I got a fraud alert from my bank that they had denied an attempted charge of $16.95 on my debit card. After having to cancel my card and wait up to 10 days to have a new one sent I find out that the charge was for a customer rewards program that I had no idea about. Then when I tried to complain to the lady and customer service she just hung up on me! Beware!

Will not honor catalog sales.my grandma has spent hours on the phone trying to get them to honor their deal 5 for 105$ as it clearly had depicted in their catalog, and the will not give it to her for their advertised price, I sent pictures.

Attempted to return items on an order due to lack of fit, was given a mailing label for return shipment. Return shipment was delivered to merchant 4 days later. 10 days later, no confirmation of receipt. Submitted contact via website, no response. Called customer service and they claim it hasn't been received, advised it can take up to 20 days for them to process a return. Contacted king size credit, which was used to process the payment to file a dispute. They refuse to provide details about the dispute process or if the customer is liable for charges or not. Once this situation is resolved, I will be closing my credit account and not doing business with KingSize again.

Worst customer service I have ever experienced. I placed an order for 2 T-shirts'. Received 1 t shirt and a women's bathing suit. I called customer service which took 15 minutes to get an answer. Then was told they cannot send me my shirt until they receive the incorrect item back and process it then they will (might) send me the correct shirt I ordered if still in inventory. Which should be about a month after I ordered it originally. I the. Asked if once they receive the incorrect item back if they would please overnight my correct item to me. At that point the customer service person hung up on me. Absolutely the worst customer experience I have ever had. This will be the ONLY order from this company. I was happy to find a company focusing on big guys but did not expect this crappy of customer service from their mistake.

I have used this site for years and never really had an issue until now. I placed my order two weeks ago. The status has remained as processing. I called to cancel and they say their warehouse in Indianapolis is having issues, it could be up to 20 days before the items ship, and they will not cancel the order. They said I will have to wait to receive the cloths and then process a return. I will be contacting the Better Business Bureau to report my experience and I will be sure to never shop there again.

This company basically stole 50 dollars from my handicap father in law. They refuse to do a return of a pair of shoes that are in PERFECT condition. They keep sending me back the shoes claiming they are damaged and out of return date. Both of which is false. Don't order anything from this corrupt company. They are a disgrace on customer service. Hanging up on you and keeping money that you are owed while sending back the merchandise you asked to return!

Never do business with this company they are telling me that it's gonna take a month to get my merchandise back but yet they keep my money and would not you be in exchange scam artist I plan on suing them

Order 6 polo shirts. All same size. Tried on three. Good fit. Washed all. Then discovered two had been sewn wrong and the button lines was laughably crooked. Nothing but problems trying to return defective shirt. Will never use again.

2 A.M. 1/15/20 Led to anguish, frustration, and utter disappointment to what is the purpose. Highest education must be high school only from the ignorant rebuttals being spewed out of the mouths of these fools working their call center.

I received one comprehensible rebuttal from a JP Morgan Chase customer service agent who indicated it could be that the credit back had not fully credit back.

It appears then disappears for another 3-5 business days instead of what two idiots working for this company claim at first as falling off. They apparently fell out of bed and cracked their head with that ignorant assumption. Needless to say, I am just about ready to send this crap back and say screw you for causing me this much frustration for no reason.

KingSize claims to have items in stock with 7 - 10 day delivery. My last two orders for "in stock" items have taken in excess of 21 days to ship. There claim is "due to the pandemic" there MAY be delays in shipment. They do not respond to emails, the customer service reps pay lip service to requests for info on shipments and parrot their "pandemic excuse". The pandemic hasn't stopped them from sending two - three email ads per day or a new catalog every couple of weeks! I think I'm done with KingSize!

I have used this company several times. And every time I order from them something was wrong. Wrong item, color, size. It takes weeks to get your package. They are slow as heck. And their customer service is terrible. Can't understand anything they say.

I ordered 4 items in November. I received 3 of them 28 days after the order and now I just got an email that the 4th item will not even be shipped until 02/03. That's 4 months and they are still charging me for it, but offered a $20 dollar discount if I spend $70 more at there store. What a flipping joke. Please don't order from them. I will only be shopping at dxl.com from now on and with all of these 1 star reviews I hope king size goes out of business.

These people are scary. To do an even exchange because their size chart was way too large. Very rude agent, talked over me and it will cost $36 to exchange the items. Don't fall for the free shipping, they will bill your card nearly $17 dollars a month. The only way to stop it is to have your bank cancel your credit card. I am not even sure the reps even live on this planet they are so unresponsive, double talk, dishonest and impossible to reason. NEVER again. Beware! Rating worse than zero.