Tracy P.

I have ordered from King Size Direct for many years with satisfaction. However, my son died suddenly December 8,2018. I had ordered his Christmas gifts on Black Friday and never even opened the package. Had it hidden until Christmas. When I tried to return the items, I was past the 60 day return policy date and would make no exceptions. I explained I had lost my only son, had to go through the holidays, had to clean out his apartment, and was just now able to deal with the return. They didn't care. They didn't even say they were sorry for my loss. I have spent a bunch of money with these people over the years and expected better treatment. I do not recommend purchasing anything from them!