Justfly.comReviews 6,163

Booking Reference: 043-424-732.
Very disappointed with the service. Watch out for February bookings because search engine is moving to March and because the days are the same, the airlines are unwilling to accommodate changes and huge penalties are applied to request date modification.
I was doing a booking for Tue Feb 14,2017, but got a reservation for Tue Mar 14,2017 and went I got to the airport, though the airline was willing to help and they were still seats, I was told that only my agent could modify the trip and I had very little help over the phone from JustFly. The agents were mostly concern about penalties charges.

BBB Issues Warning About JustFly.com in 2015-- https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com/

Wish I had read that before.

On May 9th 2016 my husband and I booked flights through JustFly.com for a wedding we needed to attend in Feb. 2017. My husband was the best man at the wedding, which is why we booked many months in advance. The morning before our scheduled flight, we received an email from JustFly.com asking us to call regarding our cancellation request. I immediately call JustFly.com and receive an overseas operator who cannot tell me whether I have a scheduled flight, she cannot give me a "yes" or "no". I ask to speak with a supervisor (Annie), who claims the ticket is "with the airline", and they cannot see whether we have a confirmed flight later that day or not.

In parallel, my husband called Interjet, the airline, who confirmed we did have tickets on a flight which had not been paid for yet. We bridge the call between the two agents, and Interjet confirms they have not received payment. The supervisor, Annie, denies what the Interjet employee is saying and says they did pay but she still cannot confirm whether we have a confirmed flight. I tell Annie we want a refund, 100% and I would not be negotiating. After being on the phone for over 2 hours with JustFly.com, Annie confirms I will have a 100% refund delivered within 8-12 weeks. Awful turn around time, I actually apologized to her for having to work for such a horrible company with disempowering policies.

After booking new flights directly through the airlines, while on vacation, we received an email from JustFly.com asking us to call Interjet and negotiate the refund for them. We call Interjet, who then tells me that JustFly.com will need to contact them for the refund, and that I had no way to move forward directly through Interjet. Truly an awful experience.

Normally people use a booking agency to help solve travel problems. But JustFly.com is the direct antithesis to solving problems, JustFly.com makes the problems.

I booked with Just fly and asked if they had AAA and bereavement discount. The Rep told me they don't do that, but after explaining that I would appreciate any discount they can offer, so I could go and bury my Father, I was told I would get $50 off which would bring the price to $803.64. I then told the Rep that, that was not a discount because I was currently on their site and the price was exactly what he was quoting me. He said, that the price included taxes and fees, but that was not what was on the website. I called and emailed them a couple of times. I did get responses, but no resolve. I then emailed them and voiced but disappointment that someone going through grief should not get more grief by anyone, or a non-sympathetic company. All this after emailing my invoice to them twice

We booked with them and then had a medical emergence (read heart attack). When we called, we paid an extra $150.00 to cancel two tickets and were told we would have a $658.00 credit. When we called to use the "credit" we were told there was a $150.00 booking fee change and our actual credit was $6.00!
We are asking for the transcript of the call because we would not have paid $150.00 for six dollars worth of credit. They are terrible and it was very hard to understand their customer service people.

I paid $146 for the flight cost, $20 for the CSA insurance for any reason if I needed to cancel my trip, there is also a $19 charge for "flight guarantee" WTH is that? It doesn't click open to tell me what that is. I cancelled my flight 3 days before, they said they were sending me a cancellation email that would arrive within 24-48 in my inbox. Still no email!

Today I looked in my bank account they charged me $75 to cancel my flight with no credit toward a future flight. So they got my $146 for my flight and some "Flight Guarantee" fee of $19.00, $75.00 for my cancellation and I am sure they resold my seat! This is the most corrupt Company out there. Drive to your destination. DO NOT USE JUSTFLY! You need to JUST DRIVE... unless you are headed to Hawaii.

I just wrote a review on this site... where did it go... are you not going to post?. Justfly is not I say not reputable... if I could give ZERO stars I would... made reservations. Tried to change flight home as I realized I hit the wrong trip. Called them within 15 minutes. Was told there would be a fee of 200.00 per person... gee... so I complained. Had someone call when we were not home. Next morning I sent 4 emails. Not including the FB private messaging which were like 10... also tried to call 3 times but to no avail. Their voice message said I needed and access code... and at the 24 hour witching hour of cancellations or changes I get a call from Justfly saying I was past the 24 hour window... really?. I asked why she was calling at this time. Not earlier as I kept requesting in my emails and on FB messenger... she said she just got in. She does not work 24.7... really?. Is that my fault... not... also did not believe me when I said I tried to call... said there must be something wrong with MY phone... really. Good luck if you ever use them... go directly to the Airlines...

I have cancelled my flight and got $300 additional bill!

1. I didn't received promised email about my cancellation within 24 hours (and it is 5 days passed, no email).
2. What was the reason for extra $300 bill during the phone call.

After 5 days I called back, summary:
1. I was told $300 was modification fees ( I wasn't told about on the first call).
2. I didn't received my cancellation email because tickets were partially used.
3. Insurance company will not guarantee re-fund for the tickets.

So bottom line:
They didn't cancelled my reservation, billed me extra $300 and insurance will not cover my cancellation.