Shannon D.

BBB Issues Warning About JustFly.com in 2015-- https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com/

Wish I had read that before.

On May 9th 2016 my husband and I booked flights through JustFly.com for a wedding we needed to attend in Feb. 2017. My husband was the best man at the wedding, which is why we booked many months in advance. The morning before our scheduled flight, we received an email from JustFly.com asking us to call regarding our cancellation request. I immediately call JustFly.com and receive an overseas operator who cannot tell me whether I have a scheduled flight, she cannot give me a "yes" or "no". I ask to speak with a supervisor (Annie), who claims the ticket is "with the airline", and they cannot see whether we have a confirmed flight later that day or not.

In parallel, my husband called Interjet, the airline, who confirmed we did have tickets on a flight which had not been paid for yet. We bridge the call between the two agents, and Interjet confirms they have not received payment. The supervisor, Annie, denies what the Interjet employee is saying and says they did pay but she still cannot confirm whether we have a confirmed flight. I tell Annie we want a refund, 100% and I would not be negotiating. After being on the phone for over 2 hours with JustFly.com, Annie confirms I will have a 100% refund delivered within 8-12 weeks. Awful turn around time, I actually apologized to her for having to work for such a horrible company with disempowering policies.

After booking new flights directly through the airlines, while on vacation, we received an email from JustFly.com asking us to call Interjet and negotiate the refund for them. We call Interjet, who then tells me that JustFly.com will need to contact them for the refund, and that I had no way to move forward directly through Interjet. Truly an awful experience.

Normally people use a booking agency to help solve travel problems. But JustFly.com is the direct antithesis to solving problems, JustFly.com makes the problems.