Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
Cool site with consistently low rates. I find myself checking their prices before I make a decision. I would highly recommend them.
Cool website to book flights from. I've been using this service for a few months running now and so far had never had a bad experience. Flights were simple and always flowed smoothly. I find the process quick and efficient, helpful for single moms like me. Thanks a lOT!
We researched just-fly, and there were more bad reviews than good! We called the costumer service and they were denying every bad review. Some people were saying they charged them for the tickets before they confirmed, and others were saying that they charged extra fees without warning the consumers!
DO NOT TRUST!
They have fantastic customer service. Representatives are well spoken and knowledgeable, and don't seem to show impatience even with extended conversations, and the past transactions I had were always resolved within a few minutes.
Great website. I used JustFly to cross check on certain prices I was curious about and their were consistently the cheapest. Its always going to be a mystery but Im not complaining, LOL. One of the best otas for cheap travel.
Just booked a flight to Cuba. No problems booking with JustFly. Very cheap tickets and process is easy to follow.
Even BBB issues warning about this company using previously used credit card for additional unauthorized fees or charges.
*** DONT USE justfly.com. They will never resolve the issue and will tell you that it may take upto 6-8 weeks for your refund in the hope that you forget about the charge.
This is 2017, credit card refunds no longer take 6-8 weeks any more.
Disgusting service and illegal charges being applied to my card. Had to cancel my credit card and get a new one.
I checked with other websites and JustFly's prices were always cheapest when compared. Great place to search for deals.
I use JustFly all the time. I first heard about them from a friend who's a frequent traveller who told me about this ota service she discvored when she had to fly to Rouen. I checked out their flight and hotel deals and was impressed w/ the speed and low cost. I'll consult them for future travel planning.
Using this service was very fast, simple and easy. Checked out within less than ten minutes and faced no further problems.
Wish I had researched this company first. But they offered me a price and I said great, thank you. Then they called and said price when up, still want it? When I said yes they told me they would send my tickets electronically. So you would expect I'd get tickets, right? Oh no.
Apparently this company doesn't use a "buy now" button, ever. It's a moving target.
Lots of complaints at the BBB. I will add mine as well. https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com/
Confirmed and charged 2/3 of the multiple city trip but "couldn't" confirm one leg of the trip "due to credit card decline." YET, bank statement and conversations reveal a different story! BIG ILLEGAL RIPOFF! Agent on the phone hung up on us when he realized there was an issue with his company and not our bank. Now, my son's honeymoon is in jeapordy, as well as their bank account!
DON'T WASTE YOUR TIME USING THIS COMPANY! It took over an hour to make the original booking, only to receive the "expected" email that our card had been declined so they could charge us more. ABSOLUTELY UNLAWFUL IN THE USA!
I am really happy with the service I received from JustFly. Their call center very capable handling my questions, knowledgeable and professional staff.
I love using this site! It's so exciting to discover the cheapest deals all in one place, and the services are excellent.
I took a chance on JustFly and I am regretting it. It appears that their customer serve rep in PEI may be misleading you.
According to them you have 4 hours to cancel or change your reservation. This may fly against some state laws that gives you 24 hours!
I got pulled in by the cheap flights they were offering. I had a family emergency and I needed to fly out as cheaply as possible/as soon as possible, HUGE mistake.
I went through the whole process of entering my information but, before it came time to actually purchase the tickets, I thought I'd wait and closed the tab.
I then got a confirmation and e ticket in my email AND money was taken from my account. I HADN'T EVEN ACCEPTED THE FLIGHTS.
I called them less than 24 hours later and they said I couldn't get a refund on one of my flights but i could get a 70$ refund, AFTER they charged me ANOTHER 75$ to cancel the reservation. I also explained that I hadn't confirmed the flight and they just disregarded it.
All in all I would recommend NEVER booking thought this site unless you appreciate cooperation's such as these who just take your money and screw you over.
It was really fast and easy to use this website, it was no problem booking a flight ticket that I liked.
This company is a jok. F... me up to cancel my ticket, now they charging to re book it. $1250 = $47. Stay away from this skemmers. Costumer servise girl have so hard accent, hard to communicate. Very disappointed.
About the business
JustFly offers amazing deals to flights all around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members